Eric Wolfe

Eric Wolfe Email and Phone Number

Lead Product Manager @ Apex Systems | Identity
Eric Wolfe's Location
San Francisco Bay Area, United States, United States
Eric Wolfe's Contact Details
About Eric Wolfe

With over 13 years of product management experience in the retail and tech sectors, I am passionate about creating and delivering solutions that reduce customer friction, acquire and retain customers, and enhance user experience. As the Lead Product Manager for the Loyalty Platform and Identity at Apex Systems, I oversee the strategy, roadmap, and execution of products that enable seamless and secure customer identification and loyalty programs across multiple channels and platforms.In my previous roles, I have successfully led the completion of the digital analytics re-platform from Coremetrics to Adobe, worked across various functions and stakeholders to align business processes and goals, and managed resources and vendors for analytics, testing, and tagging tools. I have also leveraged data analytics and insights to drive product decisions and optimizations, resulting in improved customer satisfaction, retention, and conversion rates. I am always eager to learn new skills, collaborate with diverse teams, and explore new opportunities to innovate and grow.

Eric Wolfe's Current Company Details

Lead Product Manager @ Apex Systems | Identity
Eric Wolfe Work Experience Details
  • Apex Systems
    Lead Product Manager | Loyalty Platform | Identity
    Apex Systems Jun 2022 - Feb 2024
    Glen Allen, Va, Us
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  • Workrise
    Group Product Manager | Platform
    Workrise Oct 2020 - Mar 2022
    Austin, Texas, Us
    View
  • Macy'S
    Principal Product Manager | Analytics | Macys.Com & Bloomingdales.Com
    Macy'S Dec 2018 - Jul 2020
    New York, Ny, Us
    Product analytics and resource manager· Successfully lead the completion of the digital analytics re-platform from Coremetrics to Adobe.· Worked across Product, Marketing, Merchant, & Finance pyramids to get alignment and keep forward momentum.· Updated business processes to align with new tech.· Ongoing resource manager for cross functional teams that support Adobe, Test and Target, instrumentation, framework, and Tealium applications.· Owned numerous vender relationships, budgets and contracts for analytics, consolidating tools for efficiency and cost savings.
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  • Macy'S
    Sr. Product Manager | Marketing | Macys.Com & Bloomingdales.Com
    Macy'S Mar 2015 - Dec 2018
    New York, Ny, Us
    Strategies for customer retention including loyalty and promotional initiatives.· Launched Macy’s & Bloomingdales Money promotions across digital, stores and call-center. · Lead a fraud initiative for promotion and loyalty programs to eliminate program gaming.· Worked with Marketing Retention to define and execute store closing strategies.· Customer Loyalty - ideation and feasibility to offer compelling and relevant offers to our customers. Differentiation of customer offers at different loyalty tiers and a focus on our ‘best’ customer tier to offer her exclusive access to benefits and services. · Measured new feature performance, made recommendations and instrumented changes as necessary to optimize the customer experience.
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  • Macy'S
    Product Manager | Mobile & App | Macys.Com
    Macy'S Oct 2013 - Mar 2015
    New York, Ny, Us
    Managed a team of Developers and QE resources in a Lab like environment to support the Macy’s mobile experience.· Translated desktop initiatives into mobile experiences with a focus on performance and stability.· A/B Testing for new concepts/features.· Provided framework for measuring re-platform thru A/B testing and NPS results.· Production support.
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  • Macy'S
    Associate Product Manager | Emerging Solutions - Mobile | Macys.Com
    Macy'S Jun 2012 - Mar 2015
    New York, Ny, Us
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  • Macy'S
    Business Analyst | Customer Engagement | Macys.Com
    Macy'S Apr 2011 - Oct 2013
    New York, Ny, Us
    · Chat - Product owner for chat. Looked at ways to reduce customer friction between reactive and proactive chat to maximize conversion and increase net promoter scores. Partnered with contact center and buyers to roll out new Beauty selling channel, successfully building on chat as a sales channel and adding accessibility to beauty experts online.· Data lake for contact center - worked with business stakeholders to identify customer data-points needed to more efficiently identify, route and service customers as they contacted the call center.· Gift Card fraud reduction product owner - rolled out a program to enhance the encryption of the git card number across digital, stores and call center systems, reducing fraud with electronic and virtual gift cards.
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  • Macy'S
    Systems Analyst | Price Change/Transfer Control
    Macy'S May 2006 - Apr 2011
    New York, Ny, Us
    · Provided Ad Hoc reporting of business systems, making recommendations on sales and selling; maximizing business opportunities in multiple pricing regions.· Tested and piloted new enhancements to pricing and store RF systems, reporting any issues with functionality to Systems Group before delivery. Communicated changes to systems group and provided training as necessary to store and Merchant groups.· Provided RF and application supported to more than 220 store locations, partnering with systems group to resolve customer issues in the timeliest manor.· Developed process of maintaining and promoting new corporate clearance promotional strategies· Revamped storewide reporting, reducing paper usage by more than 350 reams (87,500 sheets) on a monthly basis, saving more than $100k annually.
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  • Macy'S
    Group Sales Manager
    Macy'S Sep 2004 - Apr 2006
    New York, Ny, Us
    Hired, trained and managed associates focused on sales and customer satisfaction
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  • Restoration Hardware
    Call Center Supervisor/Floor Lead
    Restoration Hardware Aug 2001 - Aug 2003
    Corte Madera, Ca, Us
    -Maintained T.Q.M. reporting (Total Quality Management) which tracked the statistical health of the business.-Handled highly escalated customer issues with the highest level of service, partnering with Store Managers, Logistic Managers, Vendors, and 3PL delivery partners to insure 100% customer satisfaction.
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Eric Wolfe Skills

Retail E Commerce Merchandising Customer Service Business Analysis Vendor Management Cross Functional Team Leadership Leadership Product Management Team Leadership Project Management Sales Inventory Management Access Microsoft Office Microsoft Excel Visio Forecasting Trend Analysis Analytics Team Management

Eric Wolfe Education Details

  • California State University, Stanislaus
    California State University, Stanislaus
    Computer Information Systems

Frequently Asked Questions about Eric Wolfe

What is Eric Wolfe's role at the current company?

Eric Wolfe's current role is Lead Product Manager @ Apex Systems | Identity.

What is Eric Wolfe's email address?

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What is Eric Wolfe's direct phone number?

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What schools did Eric Wolfe attend?

Eric Wolfe attended California State University, Stanislaus.

What skills is Eric Wolfe known for?

Eric Wolfe has skills like Retail, E Commerce, Merchandising, Customer Service, Business Analysis, Vendor Management, Cross Functional Team Leadership, Leadership, Product Management, Team Leadership, Project Management, Sales.

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