Eric Ebeling Email & Phone Number

Marietta, Georgia, Us

Twin Cities, Mn, Us

Architects, develops, and implements custom functionality and system integrations based on the needs of users. Updates and maintains Salesforce functionality and automation using flows.Systems Integration: Designed and implemented custom integration and automation, removing dependency on a third-party company. Result: Saved the company $12,000 annually.Process Improvement: Architected, documented, and migrated all existing process builders and workflow rules to flows. Result: Reduced duplicate automation in the system and eliminated errors that prevented users from completing tasks.Optimization: Engineered and implemented dynamic forms on custom and standard objects, removing the need for screen flows to guide users through required fields.Data Engineering: Introduced external data from a Snowflake data warehouse for viewing and reporting purposes. Result: Reduced company’s data footprint by 20% and gave users the ability to more easily track KPIs.Collaboration: Working with a team of contract developers, implemented event triggered https calls to verify application data against third-party risk verification services. Result: Company savings of $100,000 annually.Mentor: Coaches other colleagues and Salesforce Administrators on best practices in automation, the software development lifecycle, and syncing data across various systems.Development: Built dynamic pricing on applications with complex pricing structure, saving hours in review during yearly audits.

Twin Cities, Mn, Us

Supported 150+ Sales Cloud users across the United States, Mexico, and Australia. Configured and maintained standard and custom objects, record types, custom fields, validation rules, workflow rules, process builders, flows, roles, profiles, and users.Architecture: Designed and implemented sales process screen flows to guide users through required fields and processes on opportunities, reducing the need to enter data across multiple objectsAutomation: Utilized Zapier and Microsoft Power Automate to integrate with external systems and third-party tools, reducing manual data entry by 4 hours per week.Process Improvement: Designed and implemented lead and contact routing, utilizing round robin and territory management from LeanData. Data Migration: Merged acquired company’s Salesforce Org into one centralized Salesforce Org. Organized object data mapping and refined business process to mimic the end-state client journey.Optimization: Automated manual tasks and department handoffs through implementation of Process Builder, Workflow Rules, and Flow Builder.Quality Assurance: Identified and resolved issues before users or stakeholders reported problems. Installed third-party components and packages to improve processes, data integrity, and reduce duplicate records.Collaboration: Solved complex business process issues by working closely with other departments and contractors, creating an atmosphere that encouraged teamwork and idea exploration.Optimization: Built a complex flow to attribute marketing campaign ownership back to Opp ROI, saving 8 hours on monthly reporting.Communication: Met frequently with teams throughout the company to share knowledge during requirement gathering. Served as the Salesforce subject matter expert.Documentation: Mapped processes using Microsoft Visio, Lucid Chart, and other various software, documenting current and future states. Created user guides and release documents to notify users of updates released into production.

Twin Cities, Mn, Us

Supervised and coached employees in the Underwriting, Boarding, and Deployment departments. Analyzed data and formulated strategy to improve business processes.Project Management: Created project timelines, budgets, and project execution plans. Ensured project objectives were clearly communicated and deadlines were met.Collaboration: Partnered with IT and Salesforce Developers to design and implement an automated custom integration. Result: Reduced client configuration time by 25% and lessened manual data entry errors.Communication: Interacted with colleagues and clients face-to-face, on the phone, and through email.Process Improvement: Reviewed and implemented third-party API checks. Result: Reduced manual verification checks on application data by 30%.Leadership: Guided conversations and decisions when migrating online form providers.Management: Worked with direct reports to identify strengths and set goals. Tracked individual and group progress toward goals.

Twin Cities, Mn, Us

Analyzed, reviewed, and configured new clients according to company and industry standards. On-boarded, coached, and mentored new team members.Underwriting: Analyzed and reviewed the risk of new clients by reviewing third-party integrations. Optimization: Integrated online application with in-house platform to automate client boarding.Coaching: Trained employees on processes and procedures. Taught others to use processing software for boarding clients and maintaining records.

Twin Cities, Mn, Us

Assisted customers in resolving technical and general issue over the phone or by email correspondence. Created custom web pages for clients using an in-house template.Communication: Attentively listened to customers’ needs in order to gauge reactions and respond appropriately. Explained answers in a clear and straightforward manner. Collaboration: Resolved invoicing issues, customer-reported system defects, and issues within purchased services by working with the Finance, IT, and Sales departments. Result: Customer retention.

Shakopee, Minnesota, Us

Shakopee, Minnesota, Us

Bachelor'S Degree, Music

High School, General