Eric Benton Email & Phone Number

Seattle, Wa, Us

Colorado based leader managing 5 managers a 60+ technical ICs responsible for over 90 customers with a $1.1B ARR growing at over 26% annually.

Topeka, Ks, Us

Lead a team of 40 IT professionals in the modernization of the IT infrastructure from the desktop to the data center and to improve the availability, accountability, and efficiency of IT operational and security programs. SELECTED HIGHLIGHTS & ACHIEVEMENTS:★IT Security – Develop and lead an IT Security Program that aligns organizational risk tolerance with real operational and technical capability. Created policies, procedures, Incident Response plan, risk analysis methodology, technical control improvement strategy, personnel development, and executive scorecard measures.★IT Infrastructure – Drive infrastructure refresh of all core technologies and platforms. Develop and manage a strategy of key infrastructure refresh investments including network, firewall, virtualization platforms, and widespread software upgrades.★Budget Management – Planning, budgeting, and purchasing for $15M IT budget (CAPEX and OPEX). Negotiate and manage multi-year multi-million dollar contracts including EMC/Dell, Cisco, and Microsoft agreements.★Business Continuity – Implement new DR strategy that transitioned from a tape based third party solution to an off-site secondary data center with continual data replication on key systems. Improved RTO and RPO metrics from days to hours.★Quality of Service – Deployed Quality of Service measures to provide transparency and accountability for systems up-time and customer satisfaction. Improved availability statistics from 99.5% to 99.95% across all applications.★Project Management – Instrumental in creation of the Project Management Office (PMO) and developed an entire framework for project management methodology leveraging SharePoint.★Change control – Implemented robust change control policy and procedures to reduce ad-hoc and undocumented production modifications★Customer Service – Direct a 24x7x365 Help Desk Team passionate about delivering world class customer service.

Lenexa, Kansas, Us

Directed a team of IT professionals in a fast paced highly agile manufacturing environment and managed the IT integration with new corporate parent Hanesbrands Inc.SELECTED HIGHLIGHTS & ACHIEVEMENTS:★Corporate Integration – Led efforts to align and integrate GFS Active Directory, Email, standardized technology platforms and purchasing processes with Hanesbrands Inc. ★Technology Upgrades – Platform refreshes to Cisco core network infrastructure, IBM storage solutions, and Microsoft Windows 7 at the desktop.★Manufacturing Support - Infrastructure planning and implementation for large new plant in Reynosa, Mexico. Provided remote support for plants in Brazil.★Mobile solutions – Delivered early implementation of iPads for sales force document and catalogue delivery.★Help Desk & Desktop Support – Managed the teams providing support for Macintosh clients and international sites in Mexico and Brazil.

Topeka, Ks, Us

Delivered outstanding IT support services while reducing cost and navigating through one of the most difficult economic times in history★Virtualization initiatives – Increased virtualization scope to 90+% of server infrastructure to deliver reduced costs, increased recoverability, and improved support for a highly agile development team.★Storage initiatives – Drove initiatives to evaluate, select, and refresh storage platforms for core annuity applications and backup archives. ★Quality of Service – Implemented Quality of Service measures to provide transparency and accountability for systems uptime and customer satisfaction. ★Budget Management – Introduced show-back to enable cost accountability for IT services. Increased awareness of how application development and business decisions impact overall costs of IT infrastructure.★Change Control – Introduced change control for improved reliability and accountability

Redmond, Washington, Us