•Responsible for all aspects of household goods relocation management for domestic shipments for clients•Coordinate and monitor the entire relocation process to ensure that the transportation service providers and agents meet or exceed defined expectations•Educate customers on clients’ policies for the safe and effective transportation of personal household goods•Counsel customer, spouse, and family members on the organizational details of a move•Enter, update and maintain data associated with specific program qualification requirements.Key Achievements:•Achieved perfect scores on client satisfaction surveys for managing their relocation process and shipment

Manage day-to-day operations of a 25 person banquet and event services team for a 15,000 square foot banquet of function space generating $800,000 in catering revenue annually.  Successfully manage and execute events ranging from 10 – 1,500 guests  Responsible for all fiscal and operational aspects of departmental budget to include beverage, labor, controllable costs, scheduling and payroll Oversee, order and maintain inventory for onsite and offsite catering Hire, supervise, schedule, and evaluate team for event services Provide strategic leadership and direction for current and future operational plans  Plan and execute social events off site ranging from 25--400 guests

Shift Leader of a 20 person kitchen team for a 200+ seat restaurant and 15,000 square foot banquet facility.