Eric Edwards, Phd, Pmp Email and Phone Number
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Eric Edwards, Phd, Pmp phone numbers
I am a business-savvy technology leader surpassing performance goals in product development, problem resolution, and SDLC application development. I have expertly managed high-performing global production and project support teams in development, deployment, and transformation of customized IT applications and hardware. Exceed expectations in delivery of large-scale product development initiatives while cost-effectively managing processes, testing, and 3rd-party vendors.SELECTED CAREER CONTRIBUTIONS- Supported $3B retail business portfolio for busy brokers selling individual life insurance and annuity policies. Led multiple projects ranging from $700K to $1M and owned e-form application product suite providing 8M forms for customers.- Introduced agile development methodologies to organization improving delivery cycle 30%. Instituted sprints, retrospectives, and ad-hoc training with performance measures strictly tied to requirements and testing to eliminate issues.- Slashed application deployment time 90% and reduced server costs 50% piloting migration to docker containers. Laid framework to fast-track custom software development to production phase that formerly took 12-15 hours for each project.- Decreased IT budget by 1/3 and trimmed number of forms from 12K down to 10.5K launching new Adobe Experience Manager platform for internal and external customers, with project covered by existing budget due to savings. - Cut costs 40% and transformed manufacturing scope for IBM collapsing IT suite with 14 applications into single custom app. Led team of 37 onshore/offshore development resources across 9 countries in successful delivery of mission critical initiative.EXPERTISEStrategic Planning ● Program/Project Management ● Process Improvement ● Customer Service ● Data Analysis ● Business Insights ● SDLC Application Development ● Coaching & Mentoring ● Vendor Management ● Training ● Best Practices ● Product Development ● Waterfall/Agile Development ● IT Production Support ● Electronic Data Interchange ● Team Leadership ● Software Testing
Esg Foundation
View- Website:
- esgfoundationnc.org
- Employees:
- 1
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Director Of Information TechnologyEsg FoundationChapel Hill, Nc, Us
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Manager - Systems EngineeringHewlett Packard Enterprise May 2022 - PresentManage a team of System Engineers in the High Performance Computing division. -
Manager - Production SupportXerox Apr 2021 - Apr 2022Managed the Production Support team that was responsible for a suite of applications supporting HR, Real Estate, Corporate Finance, Tax, and Treasury. Managed a team of 15 resources that was responsible for the entire support process end to end. Ensured that Service Level Agreements (SLA) were met and collaborated with the Service Delivery Center in scheduling production deployments and maintenance updates. -
Manager - Software Development EngineeringMetlife Dec 2019 - Jan 2021Cary, NcSteered change management and promoted progressive vision to evolve processes and development strategies. Supported team during reorganization and assisted with cultural adjustment holding crucial conversations. Adopted and onboarded additional software development unit. Served as technical lead to help teams with docker container process.- Oversaw 2 teams of software developers that supported Group Benefits registration and underwriting processes as well as Group Compensation processes that calculated and generated accurate compensation payments to brokers.- Managed lean, collaborative top-performing team of 13 direct/offshore contractors working on 12 applications with $3M budget. Hired/coached new staff, handled resource actions, and assisted with professional development/promotions. -
Senior Project ManagerMetlife Oct 2015 - Dec 2019Cary, NcDrove corporate initiatives leveraging strong project management expertise to guide Solutions Delivery team supporting MetLife Retail business. Directed multiple global project teams located in US and India with matrixed management of domestic/offshore development team responsible for form delivery across entire company. Managed $3.3M budget. Ensured sizing and data requirements were accurate and developed project scope that delivered software on-time and on-budget. - Presented compelling argument to Business Owner VP to upgrade from internally built platform to Adobe Experience Manager to eliminate mismatched forms, support mobile access, and ensure uniform branding across applications.- Introduced processes to improve accuracy when tracking website forms. Provided robust data insights and enhanced visibility around usage to sunset legacy forms and maximize delightful customer experience for end user.- Efficiently updated all forms, text, and images with new colors and logos for documents with 2-300 sections to represent revamped brand.
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Development ManagerLenovo Jul 2012 - Jun 2015Morrisville, NcDirected Chassis Management Module team in completing project deliverables including hardware maintenance, module support during server updates, and transition to blade servers. Collaborated with cross-functional partners and business stakeholders to strengthen relationships and move projects forward. Administered $2.5M budget. Seamlessly transitioned from IBM to Lenovo after acquisition of server division from IBM.- Managed 14 onshore/offshore project team members located in US, India, and Romania. Helped staff with career journey, mentoring 1-on-1 to guide on goal attainment including promotions, skills training, continuing education, and certifications.- Advocated for adoption of process improvement methods to measure and track projects for more consistent delivery of commitments, achieving all project milestones and deliverables within budget and schedules.- Introduced PM principles to document processes and development status with detailed spreadsheets. Streamlined managing team and provided more accuracy when reporting updates to business that allowed better decision making.- Ensured success of new releases and hardware/software updates utilizing a formalized update cycle to deliver 2 major releases per year in addition to handling major security issues. -
Production Support ManagerIbm Dec 2011 - Jul 2012Rtp, NcManaged Production Support team that was responsible for suite of web applications working with Partner World, a global IBM business partner communication system. Directed 12 resources handling entire support process end-to-end. Ensured that Service Level Agreement (SLA) was met and collaborated with Service Delivery Center in scheduling production deployments and maintenance updates. -
Senior Project ManagerIbm May 2009 - Dec 2011Oversaw project scope development, budgets, and scheduling for variety of assigned projects on behalf of IBM’s Lenovo Project Office for any changes needed on behalf of IBM.
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Development & Production Support ManagerIbm Jun 2006 - May 2009Headed 10-member development team in defining/delivering scope, financials, and schedules for Demand Manager (DM) development project deliverables. Managed Production Support team of 14 for DM and Demand Fulfillment teams. Owned entire production support process including scope, financials, and scheduling for project deliverables.
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Solution ManagerIbm Jan 2003 - Feb 2008Directed multiple teams in development, deployment, and production support for Manufacturing IT suite of 14 applications that ran IBM Intel-based server and options manufacturing processes. Provided work direction and leadership to groups of Level-3/-2 production support resources worldwide. Executed design and development of new strategic Manufacturing IT tool set to replace legacy suite of applications with modern architecture that configured-to-order instead of configured-to-build.
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Various RolesIbm Jun 1998 - Jan 2003WW Mfg IT Deployment Manager: 2001 - 2003WW Mfg IT Lead Engineer: 1999 - 2001WW Channel Test Engineer: 1998 - 1999
Eric Edwards, Phd, Pmp Skills
Eric Edwards, Phd, Pmp Education Details
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Electrical Engineering -
Electrical Engineering -
Electrical Engineering
Frequently Asked Questions about Eric Edwards, Phd, Pmp
What company does Eric Edwards, Phd, Pmp work for?
Eric Edwards, Phd, Pmp works for Esg Foundation
What is Eric Edwards, Phd, Pmp's role at the current company?
Eric Edwards, Phd, Pmp's current role is Director of Information Technology.
What is Eric Edwards, Phd, Pmp's email address?
Eric Edwards, Phd, Pmp's email address is le****@****ife.com
What is Eric Edwards, Phd, Pmp's direct phone number?
Eric Edwards, Phd, Pmp's direct phone number is +191930*****
What schools did Eric Edwards, Phd, Pmp attend?
Eric Edwards, Phd, Pmp attended Hampton University, University Of Virginia, University Of Virginia.
What skills is Eric Edwards, Phd, Pmp known for?
Eric Edwards, Phd, Pmp has skills like Requirements Gathering, Software Development, Pmp, Agile Methodologies, Leadership, Data Migration, Management, Access, Program Management, Testing, Cross Functional Team Leadership, Project Management.
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