• Reduced employee support tickets by 300% by selecting, implementing, and managing Docebo, a new enterprise-wide learning management system.• Ensured a 96% completion rate for ChenMed's yearly compliance training programs across 6,000 employees.• Improved new hire ramp-up time by designing, launching, and managing ChenMed's employee onboarding program and reduced turnover rates by 4%.• Led a team of 3 trainers in delivering leadership development and orientation programs.• Successfully launched ChenMed's new vision, mission, and values to 6,000 employees through communication and ongoing reinforcements such as embedding in training programs and town halls.• Managed ChenMed's leadership development program for over 900 leaders, resulting in increased company effectiveness.• Developed a leadership competency model that defined key behaviors and skills for 900+ leaders across the organization, used for performance evaluations and development plans.

• Set strategic direction for talent and learning with a team of 3 talent managers, 1 training director, 6 instructional designers, 2 training specialists, 2 training operations specialists, and an administrative assistant.• Implemented DDI’s Targeted Selection program to reduce hiring time and turnover across the company.• Launched and managed a quarterly performance management program, achieving an 85% completion rate across 6,000 employees.• Created and implemented ChenMed's first vision, mission, and values program, establishing a foundation for organizational culture and key performance indicators.• Designed and implemented a talent review process, initially for VPs and later expanded to all employees, to identify high-potential individuals and development opportunities.• Created talent pools for 6 critical roles, improving the organization's ability to fill vacancies with internal talent, reaching an internal promotion rate of 17%.• Led the "Speak Up" employee culture survey, achieving a 92% participation rate and contributing to ChenMed's recognition as a "Best Place to Work."• Founded ChenMed University, serving as Dean of Leadership and Development, to provide comprehensive learning opportunities for employees at all levels. • Successfully managed a $2 million annual budget for learning and development and talent management initiatives. • Implemented ChenMed University's learning management system (LearnUpon), launching it 10 days ahead of schedule and under budget.

• Established ChenMed's first formal training department, creating learning standards and processes to support employee development and organizational growth.• Built a high-performing learning and development team by hiring and managing a training manager, 2 instructional designers, and 3 training delivery specialists. • Spearheaded the implementation of ChenMed's first Learning Management System (Totora) creating the ability for the organization to provide, track and report on training metrics.• Developed and delivered ChenMed's first compliance training program, ensuring 96% completion across 2,000 employees at the time. • Introduced the first leadership development programs for 100 key leaders at ChenMed.

Developed eLearning programs for Coventry Workers' Compensation Technical Training group using Flash, Captivate, Articulate.Built knowledge management resources to provide bill reviewers reference materials to reduce errors and increase bill review throughput.Built assessemnt capabilility to determine onboarding training success and for recertification of bill reviewers.Delivered classroom delivery sessions to improve skills of bill reviewers on topics such as coding, state regulations, and documentation compliance.