Eric Harrington Email & Phone Number

Dallas, Texas, Us

As a co-founder of TeamSupport, in partnership with the former CEO of Sundance Digital, I was instrumental in transforming the company over fifteen years into a global SaaS leader in customer support software. Our innovative solutions are trusted by companies ranging from the Fortune 500 to lower enterprise and SMBs, solidifying TeamSupport's reputation as an industry cornerstone.I have led critical operational areas including product, success, support and culture. Leveraging my deep market and customer insights, I have strategically driven the design and development of our products. My decisive leadership has ensured our product innovation aligns with customer needs, significantly enhancing our offerings and enterprise value.Collaborating closely with the CEO, I've contributed to crafting and executing sales, marketing, and growth strategies that have propelled the company forward.In 2018, TeamSupport was successfully acquired by a private equity firm. Throughout the acquisition process, I was involved in every stage from selecting the investment bank to overseeing the due diligence process. Following the acquisition, we orchestrated significant growth, complemented by a strategic tuck-in acquisition that expanded our product portfolio.My most recent endeavor was creating TeamSupport's entry into AI, enabling our customers to immediately understand their customers' sophisticated issues through summary, suggestions, and coaching intelligence for improved customer experiences. This initiative has not only enhanced customer satisfaction for our customers, but also established a new revenue stream for TeamSupport, poised to drive significant growth for years to come with the ever-evolving opportunities presented by AI technology.

Dallas, Texas, Us

Board member for TeamSupport LLC.

In 2006 Avid Technology, a worldwide leader in digital media software and hardware solutions, acquired Sundance. I was instrumental in integrating TeamSupport into the culture of Avid and continuing the growth of the company under the larger umbrella of Avid.

Sundance Digital was a pioneer and leader in the television automation space during a period of immense upheaval in the industry. Sundance spearheaded the transition from video tape to digital media storage and played a pivotal role as television stations worldwide shifted from standard definition to high definition.During my tenure at Sundance, I quickly rose from a traveling field engineer to overseeing the entire customer support and operations departments in senior leadership. In addition to leading customer support and operations, I took charge of Quality Assurance (QA) processes, ensuring the highest standards were met in our products.I also played a key role in driving collaboration across departments and designing customer experiences that enhanced the value of Sundance. By fostering cross-functional teamwork and prioritizing customer-centric approaches, we were able to not only meet but exceed customer expectations, solidifying Sundance's reputation as an industry leader.In 2006, the company was acquired by Avid Technology.

CMBecker Inc. specializes in manufacturing beverage dispensing equipment, offering a wide range of components and systems used across the food and beverage industry. Their products are particularly prominent in bars, restaurants, breweries, and similar establishments where beverages are served on tap.During my tenure with the company, I focused on new market product development. A significant project involved establishing a partnership with Coors Brewing to create a dispensing product tailored for their Killian's brand. This initiative demanded swift adaptation to the beverage industry and the cultivation of strong relationships with Coors' engineering and marketing teams, as well as with Becker HQ located in Germany. The end result was a huge success, with over 100,000 units in production in less than 8 months.

Washington, Dc, Us

I am a former US Marine, having served with Third Battalion, First Marines and participating in Operation Restore Hope in Somalia. Following deployment, two Navy Achievement Medals, and rapid promotion, I reported directly to Marine Corps Base Chief of Staff Colonel Steve Fisher, office of Camp Pendleton Base Brigadier General C.W. Reinke, focusing on digital transformation operations, where I was awarded the Navy Commendation Medal.