Eric Enghauser Email and Phone Number
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Technology Leadership | Global Development | Product Innovator | Process Design & Improvement | Strategic Planning | Team Building & MentoringHigh-impact technology leader with a proven track record of delivering a portfolio of enterprise-scale solutions on time, within budget, and with consistently high quality. Recognized as a results-driven leader with over 25 years of experience leading geographically disbursed teams to excel in delivering comprehensive technology solutions. I am recognized as a skilled manager with extensive experience leading geographically disbursed cross-functional teams with a focus on high-value initiatives. Delivering market-defining solutions requires a strong partnership between the customer, the development teams, and stakeholders throughout the organization. Success starts by defining the right approach at the beginning of the design process and flawlessly executing it throughout the product life cycle. Throughout my career, I have helped deliver value to our customers by creating a culture of responsive delivery and continuous improvement. Professional Expertise:• Enterprise Architecture• Cross-Functional Team Leadership • Onshore / Offshore / Nearshore Models• Agile and Traditional Development Methodologies• Security and Risk Management• Product Lifecycle Management• Portfolio Management • Project Management (PMP) • Strategic Planning• Cloud Development• Audit and Compliance• Technology Transformation• Data StrategyTechnical Expertise:Design/Concepts including System Architecture, SaaS/PaaS/IaaS, DevOps, Microservices, Usability, Big Data, Security, AITools including: Java, .NET, HTML, JSON, REST, Kafka, JavaScript, Web Services, Python, Jira, Confluence, TFS/ADS, CoPilot, AI AssistPlatforms including Windows, UNIX, Linux, Oracle, SQL Server, Tomcat, Docker, KubernetesMonitoring including Splunk, Dynatrace, ExtraHopProduction including Cloud Deployment, Security Monitoring, High Availability, Performance Tuning, System Hardening, Disaster Recovery
Sierra Development, Llc (Riverside)
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Chief Operating Officer (Coo)Sierra Development, Llc (Riverside) Oct 2023 - PresentResponsible for driving operational excellence across Sierra Development LLC including overseeing company operations, aligning business strategy with operational practices, and enhancing organizational efficiency. Notable Initiatives• Streamlining operational processes, targeting cost reduction opportunities while increasing efficiency.• Realigning delivery priorities to support a customer-first culture, leading to significant improvements in customer satisfaction and a double-digit increase in net promoter score.• Enhancing cross-departmental collaboration, fostering a culture of innovation, transparency, and continuous improvement.
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Vice President Of EngineeringSierra Development, Llc (Riverside) Oct 2021 - Sep 2023Spearheaded diverse software development projects, focusing on delivering high-quality, cost-effective solutions. Provided extensive leadership over cross-functional teams, managing offshore engineering resources, and guiding software product development in alignment with cutting-edge technologies. Notable Accomplishments• Led greenfield development efforts, bringing new products to market in multiple industry segments. • Drove platform modernization initiatives, enhancing the technological capabilities of six products, resulting in improved performance metrics.• Oversaw process transformation initiatives, streamlining development processes and enhancing efficiency across multiple engineering teams.• Managed a diverse, geographically dispersed team, ensuring seamless integration and coordination across locations.
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Vice President, Software Development – Credit Union DivisionFiserv Aug 2013 - Sep 2021Milwaukee, Wisconsin, UsLed over 450 technologists accountable for product design, system architecture, development and maintenance of software solutions supporting over 30% of the US Credit Union Market. Equally comfortable partnering with C-level executives and front-line team members in pursuit of delivering industry leading SaaS and licensed solutions to more than 2,000 credit unions. Notable Accomplishments• Transformed programming and architecture teams from independent groups supporting multiple product lines into a centralized shared service organization which improved both internal and customer facing performance metrics.• Implemented standardized development methodologies and organization-wide metrics resulting in “on time, every time” product deliveries that exceed content commitments. • Bridged technical and organizational differences to create unified software development and delivery processes targeted at reducing overhead expense and increasing resource availability for revenue generating projects.• Established division level architecture team responsible for defining strategy, best practices and governance for .NET, Java and legacy technology stacks with a focus on cross platform interoperability and component reuse.• Managed an organization level P&L in excess of $30M focusing on reducing expense by $2M. Resulting savings are made available to fund strategic initiatives. -
Senior Director, Product Development – Large Credit Union MarketFiserv Oct 2006 - Aug 2013Provided client-focused leadership driving the delivery of “the right solution at the right time”. Directed a team of over 100 geographically disbursed professionals responsible for the design and delivery of a portfolio of account processing solutions that support the business growth of leading U.S. and Canadian credit unions.Notable Accomplishments• Defined and implemented organizational processes and best-practices to ensure high quality, timely delivery of multiple product lines which resulted in a three times improvement in the delivery of revenue generating projects.• Trained and mentored department managers and cross-functional team members in software development best practices and tools. Process changes have resulted in 100% on-time delivery of committed content with a double digit reduction in field reported defects.• Directed the development of 100% browser based banking system based on the Java and Oracle technology stacks. Simplified deployment using virtual servers, cloud computing, virtual desktops and mobile devices while providing high availability with fully redundant, scalable hardware in an active/active data center. • Standardized documentation, tracking and reporting of development activities. Improvements are focused on a culture of total transparency and whole-team accountability.• Implemented targeted communication plans resulting in fact-based release planning, improved response to client and regulatory related requests, and consistent reporting to internal and external stakeholders.• Restructured departmental audit, compliance and tax reporting processes resulting in reduced overhead for PCI/DSS, SSAE 16 and internal financial, SDLC and security audits. -
Manager, Web Development - Large Credit Union MarketFiserv Sep 2001 - Sep 2006Milwaukee, Wisconsin, UsManaged the design, development, and delivery of a suite of financial services applications that provide real-time financial information to employees and members of many of the nation’s leading credit unions.Notable Accomplishments• Improved client profitability and decreased customer wait times by delivering a browser-based teller transaction platform that integrates customized workflow and relationship management capabilities to all staff members.• Directed the creation a Java-based middleware solution that provides Web Services access to core processing logic. Improved time-to-market for over 50 third party integration initiatives while delivering over $3M in one-time and over $1M annually in maintenance and vendor certification revenue.
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Manager, Quality Services – Ecommerce SolutionsFiserv Jul 1999 - Aug 2001Milwaukee, Wisconsin, UsDirected the quality assurance organization, focusing on continuously improving product performance, reducing software defects, supporting audit processes and ensuring system security. Notable Accomplishments• Integrated quality processes throughout the software development lifecycle and end-to-end test automation suites to ensure a defect free design. The full lifecycle approach to quality reduced defect rates to single digits for all releases.• Coordinated functional and technical experts from Fiserv Banking and Credit Union divisions and 3rd Party vendors to define, develop, certify and delivery cross platform integration initiatives. • Provided software configuration management, production deployment services and automated system integrity reviews resulting in a secure, high availability solution for thousands of online users.
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Manager, Customer Support – Ecommerce SolutionsFiserv Jun 1998 - Jun 1999Milwaukee, Wisconsin, UsBuilt and managed the Internet Customer Support department, including the process definition for first and second tier call resolution, call center KPI tracking and continuous improvement initiatives to reduce time-to-resolution.Notable Accomplishments• Worked closely with internal and external stakeholders to define and deliver exceptional customer service. Client advocates focused on improving first call resolution rates resulting in reduced average handling time and increased customer satisfaction metrics.• Provided effective coaching, training and professional development opportunities to support staff to ensure ongoing improvements in service and increase associate retention.
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Lead Software Engineer – Spectrum Product LineFiserv Jul 1994 - Jun 1998Milwaukee, Wisconsin, UsProgressively promoted from Conversion Programmer to Lead Software Engineer in a department responsible for designing, developing and implementing product enhancements for Fiserv’s large market credit union account processing platform.Notable Accomplishments• Developed, designed and implemented large feature improvements and regulatory enhancements. • Mentored new employees with a target of 80% productivity within 180 days.• Provided tier 3 troubleshooting, analysis and resolution of production issues within aggressive SLA deadlines.
Eric Enghauser Skills
Eric Enghauser Education Details
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Oregon State UniversityBusiness Administration (Mba) -
Additional Coursework:
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Western Washington UniversityPhysics / Computer Science
Frequently Asked Questions about Eric Enghauser
What company does Eric Enghauser work for?
Eric Enghauser works for Sierra Development, Llc (Riverside)
What is Eric Enghauser's role at the current company?
Eric Enghauser's current role is Chief Operating Officer (COO) | Innovative Leader Helping Technology Experts Create Market-Changing Solutions.
What is Eric Enghauser's email address?
Eric Enghauser's email address is er****@****erv.com
What is Eric Enghauser's direct phone number?
Eric Enghauser's direct phone number is +161735*****
What schools did Eric Enghauser attend?
Eric Enghauser attended Oregon State University, Additional Coursework:, Western Washington University.
What skills is Eric Enghauser known for?
Eric Enghauser has skills like Agile Methodologies, Sdlc, Software Development, Integration, Product Management, Software Project Management, Business Analysis, Process Improvement, Requirements Analysis, Pmp, Cross Functional Team Leadership, Scrum.
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