Eric Enghauser Email & Phone Number

• Responsible for driving operational excellence across Sierra Development LLC including overseeing company operations, aligning business strategy with operational practices, and enhancing organizational efficiency..
• Streamlining operational processes, targeting cost reduction opportunities while increasing efficiency.
• Realigning delivery priorities to support a customer-first culture, leading to significant improvements in customer satisfaction and a double-digit increase in net promoter score.
• Enhancing cross-departmental collaboration, fostering a culture of innovation, transparency, and continuous improvement.

• Spearheaded diverse software development projects, focusing on delivering high-quality, cost-effective solutions. Provided extensive leadership over cross-functional teams, managing offshore engineering resources, and.
• Led greenfield development efforts, bringing new products to market in multiple industry segments.
• Drove platform modernization initiatives, enhancing the technological capabilities of six products, resulting in improved performance metrics.
• Oversaw process transformation initiatives, streamlining development processes and enhancing efficiency across multiple engineering teams.
• Managed a diverse, geographically dispersed team, ensuring seamless integration and coordination across locations.

Milwaukee, Wisconsin, US

• Led over 450 technologists accountable for product design, system architecture, development and maintenance of software solutions supporting over 30% of the US Credit Union Market. Equally comfortable partnering with.
• Transformed programming and architecture teams from independent groups supporting multiple product lines into a centralized shared service organization which improved both internal and customer facing performance.
• Implemented standardized development methodologies and organization-wide metrics resulting in “on time, every time” product deliveries that exceed content commitments.
• Bridged technical and organizational differences to create unified software development and delivery processes targeted at reducing overhead expense and increasing resource availability for revenue generating projects.
• Established division level architecture team responsible for defining strategy, best practices and governance for.NET, Java and legacy technology stacks with a focus on cross platform interoperability and component.
• Managed an organization level P&L in excess of $30M focusing on reducing expense by $2M. Resulting savings are made available to fund strategic initiatives.

• Provided client-focused leadership driving the delivery of “the right solution at the right time”. Directed a team of over 100 geographically disbursed professionals responsible for the design and delivery of a.
• Defined and implemented organizational processes and best-practices to ensure high quality, timely delivery of multiple product lines which resulted in a three times improvement in the delivery of revenue generating.
• Trained and mentored department managers and cross-functional team members in software development best practices and tools. Process changes have resulted in 100% on-time delivery of committed content with a double.
• Directed the development of 100% browser based banking system based on the Java and Oracle technology stacks. Simplified deployment using virtual servers, cloud computing, virtual desktops and mobile devices while.
• Standardized documentation, tracking and reporting of development activities. Improvements are focused on a culture of total transparency and whole-team accountability.
• Implemented targeted communication plans resulting in fact-based release planning, improved response to client and regulatory related requests, and consistent reporting to internal and external stakeholders.

Milwaukee, Wisconsin, US

• Managed the design, development, and delivery of a suite of financial services applications that provide real-time financial information to employees and members of many of the nation’s leading credit unions.Notable.
• Improved client profitability and decreased customer wait times by delivering a browser-based teller transaction platform that integrates customized workflow and relationship management capabilities to all staff members.
• Directed the creation a Java-based middleware solution that provides Web Services access to core processing logic. Improved time-to-market for over 50 third party integration initiatives while delivering over $3M in.

Milwaukee, Wisconsin, US

• Directed the quality assurance organization, focusing on continuously improving product performance, reducing software defects, supporting audit processes and ensuring system security. Notable Accomplishments
• Integrated quality processes throughout the software development lifecycle and end-to-end test automation suites to ensure a defect free design. The full lifecycle approach to quality reduced defect rates to single.
• Coordinated functional and technical experts from Fiserv Banking and Credit Union divisions and 3rd Party vendors to define, develop, certify and delivery cross platform integration initiatives.
• Provided software configuration management, production deployment services and automated system integrity reviews resulting in a secure, high availability solution for thousands of online users.

Milwaukee, Wisconsin, US

• Built and managed the Internet Customer Support department, including the process definition for first and second tier call resolution, call center KPI tracking and continuous improvement initiatives to reduce.
• Worked closely with internal and external stakeholders to define and deliver exceptional customer service. Client advocates focused on improving first call resolution rates resulting in reduced average handling time.
• Provided effective coaching, training and professional development opportunities to support staff to ensure ongoing improvements in service and increase associate retention.

Milwaukee, Wisconsin, US

• Progressively promoted from Conversion Programmer to Lead Software Engineer in a department responsible for designing, developing and implementing product enhancements for Fiserv’s large market credit union account.
• Developed, designed and implemented large feature improvements and regulatory enhancements.
• Mentored new employees with a target of 80% productivity within 180 days.
• Provided tier 3 troubleshooting, analysis and resolution of production issues within aggressive SLA deadlines.

Master, Business Administration (Mba)

Education record

Bachelor, Physics / Computer Science