Eric Eng Email & Phone Number

Franklin Lakes, New Jersey, Us

Oversaw electronic poll book SaaS product from conception through release with team of ten engineers as part of mission to modernize elections. Defined new product to turn around inherited legacy product. Developed user stories, roadmaps, product pricing, margin analysis, and go-to-market strategies to launch new product while balancing support for in-market product and customers. Used agile methodologies as Product Owner and designed user experience in collaboration with UX design team. Wrote user stories to define product requirements, prioritized requirements, and managed features, functionality, initiatives, and roadmaps in Aha! Groomed backlog of user stories and collaborated with engineering team to plan sprints and conduct retrospectives and end-of-sprint demonstrations.Managed hardware partner relationships in effort to expand SaaS software offering from solely Android to Apple iOS and Windows platforms. Worked with peripheral OEMs for barcode scanners of ID cards and printers as part of the product offering. Defined all hardware product components to complement SaaS software solution.Responded to RFPs and RFIs as key member of the bid team. Performed competitive analysis to form win themes in competitive bids. Worked with marketing team to ensure win themes were communicated in RFP responses and other marketing materials.Gathered feedback and requirements from customers and prospects and incorporated in product designs and roadmaps. Presented product capabilities to prospects as part of in-person RFP demonstrations in conjunction with sales team members.Participated in State certification process of software and hardware solution and ensured that software functionality complied with State certification requirements. Presented to Secretary of State’s office as part of certification process. Collaborated with domestic and international development teams.

San Diego, California, Us

Oversaw highest-priority, new SaaS product suite for automotive insurers, appraisers, and repairers as Product Owner from conception through production release with team of twelve engineers. Designed look and feel of products, data flow, and reporting requirements. Wrote business specifications defining product requirements across multiple verticals. Integrated predictive analytics models into solution. Established metrics to demonstrate ROI to customers. Ensured successful development, integration, testing, and launch of features. Worked directly with customers to understand their workflows and objectives. Incorporated customer feedback into requirements and product designs. Prioritized business requirements into releases and developed vision and roadmap. Advised customers on best practices for product use, satisfying objectives, and maximizing ROI. Demonstrated new products to customers and prospects at client sites, tradeshows, and via online webinars. Managed customer expectations with respect to releases. Presented product roadmap and product releases to customers. Led go-to-market strategies, market definition and segmentation, qualification of prospects, value proposition definition and messaging, and pricing. Trained sales and marketing teams on new products, developed materials necessary to support sales and marketing teams, as well as ensured product value propositions and messaging understood and communicated appropriately.• Helped sales team target qualified prospects and add to pipeline. • Evaluated build, outsource, and buy options for technologies to support core business objectives. • Collaborated with domestic and international development teams in Europe, Canada, and Australia to increase value of platform. • Managed in-market products and their customer deployments while focusing on development of new products. • Managed roadmap and features using Aha!, Jira, and Confluence software.

San Diego, Ca, Us

Oversaw mobile and server-based imaging products for insurance, enrollment, and tax verticals. Developed roadmap for mobile imaging platform and mobile application features. Took action to improve product quality and performance as well as efficiency of engineering processes. Led engineering team in monthly releases using scrum methodology as Product Owner and Scrum Master. Drove release and sprint planning and estimating. Managed scope, schedule, and resources using Rally software. Oversaw releases and trained sales and client service team members on features and functionality of releases. Ensured clear communication between business and engineering groups. Gathered requirements and feedback from customers in production and in proof-of-concept pilots. Managed customer expectations and advised customers on best practices for implementing solutions and building their own user experiences. Wrote product requirements. Defined and prioritized product requirements to meet market needs. Ensured overall quality of products through development, integration, testing, and launch. Developed materials necessary to support sales and marketing teams to ensure product value propositions and messaging were clear and on target. Evaluated third-party vendor technologies for integration into Mitek solutions and weighed buy vs. build tradeoffs. Managed third-party vendor relationships and contractual statements of work.• Presented product roadmap and product briefs of releases to customers. • Designed user experiences for mobile applications across multiple verticals on Apple and Android platforms.

Bellevue, Wa, Us

Oversaw portfolio of products for mobile advertising platform startup company, including mobile applications, business intelligence, database, and web front-end solutions. Drove strategy according to business vision and ensured achievement of business goals and quality standards. Ensured clear communication between business and engineering groups. Prioritized software projects based on analysis of potential market demand, existing product usage, and competitive factors. Tracked industry trends and competitive offerings. Collaborated on UX design for website and mobile application. Reviewed and approved all customer-facing web content. Worked closely with heads of business development, design, and offshore engineering.• Defined business and product requirements and captured them in written product specifications. • Drove ongoing improvements and evolution of multiple products. • Developed and managed release roadmap for multiple products. • Spearheaded defining end-to-end customer experiences for multiple target markets.

Redmond, Washington, Us

Delivered software products in mobile communications business (MCB), including Windows Phone, and Windows Embedded NavReady. Managed shipping product code projects and internal tools development projects for engineering productivity using SDLC methodologies, transitioned from waterfall to agile. Led team of eight engineers to build new framework, integrating multiple existing custom systems, including XML-based reporting system. Planned and ensured successful monthly deployments of releases, saving hundreds of thousands of dollars in testing expenses per month.Led concurrent projects and drove team of developers and testers to deliver high-quality and on-time features. Monitored overall progress of tasks during milestones and communicated project status and risks to management and stakeholders. Resolved issues to ensure continuous project progress. Created project plans with well-defined objectives, balancing scope, schedule, and resources for development and deployment. Built unified project schedules in MS Project. Identified dependencies of work items, effectively prioritizing to meet goals of team. Administered scope adjustments based on schedule and resource constraints. Managed and mitigated risks and created contingency plans. Owned and delivered high-quality functional specifications understood by stakeholders. Communicated project vision and customer needs in specifications. Drove review and approval process of specifications. Documented internal engineering tools on wikis for developers and testers and supported customers across division. Gathered customer requirements and incorporated feedback into feature designs. Followed up with customers to ensure features met business needs and reduced pain points. Built close relationships with customers and partners by communicating team’s strategy and vision and advocating for issues. Met frequently with customers and partners and used feedback to influence project priorities and design.

Buffalo, New York, Us

M.B.A., Management

Computer Programming C++

Bsce, Civil Engineering