Eric Errichiello Email & Phone Number

Chicago, Illinois, Us

Chicago, Illinois, Us

● Diagnose server and network alerts, events, and issues.● Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.● Manage, monitor, and support over 200 different clients with unique infrastructures. ● 24x7 Network Operation Center shift responsibility.

Schaumburg, Il, Us

Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Maintain daily performance of computer systems.• Install, modify, and repair computer hardware and software.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Stay current with system information, changes and updates

St. Paul, Mn, Us

Summary: One of two personnel responsible for any software and hardware related support of ~300 systems both in office and remotely. Devices mainly used are laptops with Windows 7 as well as tablets with Windows 7 and 8. Participates in on-call rotation which includes 24 hour database support as well as extended office hours for the field.• Provide technical support to EcoSure field specialists.• Provide software and data related technical support to EcoSure operations staff.• Diagnose and isolate data issues to be resolved by IT analysts and developers. • Participate in team meetings within EcoSure IT and take on tasks in support of business initiatives.• Participate in cross-functional meetings to drive improvements in process and teamwork across the EcoSure business.• Document best practices for tasks associated with IT support functions.

Summary: Provided telephone support for any level 1 hardware and software related issues. Responsible for higher level technician ticket scheduling/organization. Occasional on-site deployment help with software/hardware installs and upgrades for larger sized networks.• Managed and monitored service board while assigning services to technicians• Answered client calls and create tickets• Completed technical support consisting of resolving software issues, virus removal, printer issues, operating system problems, hardware installs and upgrades etc.