More than 21 years of experience in Telecommunication and Computer Technology Industry with a mixture of skills, including technical selling and service maintenance, creating knowledge-based material and acting as a Global Instructor leading virtual and live sessions. I am always developing myself with modern technologies and tools and building professional teamwork. My aim is to support the business growth of my organization in the long-term.Having in-deep technical skills and experience for the following products:-More than 6 years for Avaya Aura (CM, AMM, AAC) products, Call Center products Elite and Elite Multi-Channel (EMC).-More than 2 years for Avaya IP Office products, including the Avaya IP Office Contact Center (IPOCC and ACCS), Avaya IP Office Contact Recorder/Contact Store(Voice Recording System)-More than 4 years creating and performing training sessions for Channels/Partners, webinars, virtual training sessions, and live training in Brazil, Mexico and US.I maintain relevant skills to conduct a project and provide support to meet customers satisfaction in a professional manner.I am always developing myself, searching and creating my own knowledge-based contents, both of very in-detail documents and interactive multi-media by using several sources and seminars, then sharing this knowledge to my team for doing practice to developing their skills.I have skills and preparation to act as the designated person to interact with media (spokesman).Long-term experience to identify demands, development, and execution of training programs to new technologies reseller channels (voice, data, and video).Thanks for your interesting in my profile.Best regards,Eric Esquivel