Served as the primary point of contact for the customer regarding its IT Business Services or IT Products and needs. Acted as a bridge between the customer's evolving business needs and HBS IT's changing technology landscape to provide the best possible outcomes for the school and IT. Helped to align business IT strategy with customer demand. Built strong, collaborative, and trusted relationships with business partners. Acted as an escalation point for major issues with any aspect of service delivery.

Coordinated business change by leading one to several concurrent, complex, and highly impactful technology projects to completion. Directed project ideation phases, managed communication and key stakeholder relationships, and worked directly with project teams to achieve results. Demonstrated mastery of project management processes, an ability to work in a highly complex technical landscape, coordinates business change by leading one to several concurrent, complex, and highly impactful technology projects.

Managed projects relating to the building, deployment and maintenance of over 100 Internet-facing web sites including BCG’s primary web site throughout the project development cycle, supervising and coordinating resources in Boston, New Hampshire, and Bangalore as well as administering the global content management system.

Worked on multiple projects for clients in the retail, manufacturing, and insurance industries. Highlights include:- Led a 15-member team, coordinating daily maintenance and support of clients’ web sites; developed project strategy, schedule and implementation plans- Led and implemented a web-enabled corporate network focusing on three target areas: general knowledge, competitor information and financial reporting- Implemented ERP Human Resources/Payroll packages for Ceridian customers- Researched potential e-commence alliances for CGI using such tools as Forrester Research and Dun & Bradstreet

- Developed standardized project management practices and development methodologies for Information Services department projects- Used critical path management software (Platinum technology) to produce corporate process library- Liaised between Project Management Team, Platinum and corporate IS groups

- Interacted with clients to resolve store operations- and system-related problems- Devised plan for computerization of sales control and inventory management functions- Led various customer enhancement groups responsible for assessing/improving client methodologies and processes- Managed client networks to prevent crashes and optimize performance