Eric Velez Email & Phone Number

San Francisco, CA, US

Menlo Park, California, United States

Manage a global team of 12 AV/VC techs across multiple regions, in white-glove AV/VC maintenance service to our client, Meta and their executive team.Cross-functioning with multiple departments within Meta to expedite deliverables, provide preventative maintenance and resolves reported issues as quickly as possible.Utilize technical expertise to: shape a.

Menlo Park, CA

AV/VC escalations support for Meta C-suite executives—as well as over 500 video conferencing rooms at Meta HQ in Menlo Park. Point of escalation and resource for IT/exec admins on all things AV/VC.Supporting multiple technologies in Meta’s ever-changing environment—from the latest Cisco VC codecs using BlueJeans, Zoom, and Workplace VC bridging to Crestron.

Menlo Park, California, United States

San Francisco, California

On-call AV/VC technician for Blackrock Inc., providing on-site technical support for over 40 video conference rooms including break-fix, troubleshooting, and room setups with Cisco, Creston and AMX VC systems.Coordinate with VC bridge operators to ensure excellent call connection and quality for video meetings, interfacing with clients providing excellent.

San Francisco Bay Area

On-site AV/VC technical support for a large tech start-up (Ripple Inc.) as part of service contract—using JIRA ticketing system; as well as supported the commissioning of state-of-the-art VC rooms for new AirBnb offices Provided support for VC systems including: Cisco, Bluejeans, Crestron, Polycom, and WebExImplemented new strategies for maintenance of.

New York, New York

Event Operations Manager at the NY Hilton Midtown.Managed the day-to-day operations of AV event services for one of the largest hotel venues in New York City; facilitating events for clients such as: Google, IBM, Disney, NFL, the United Nations, and moreDirected AV event operations for 30+ meeting rooms and 3 grand ballrooms; collaborating with various.

56 Broadway, New York, NY 10004

Provided technical support on-site and off-site to students, faculty, and staff with campus technology including: desktops, laptops, projectors, and audio systems.Worked on Windows and OS X platforms, Microsoft Office, Google Docs, VNC Remote Support, and help desk ticketing systems.Liaised between clients, college staff and vendors (i.e. Internet Service.