Operations Manager
OPERATIONS MANAGER - PRINT SHOP/RETURNS/KITTING Responsible for the operation of the print shop, returns, and kitting departments. Duties included managing 3 department supervisors and over 50 employees. Developed KPI’s and tracking for production and quality for all departments. Coached supervisors by providing clear expectations and feedback on their performance. • Partnered with cross functional teams in developing new packaging for kits reducing damage and providing the customer a better product.• Collaborated with the Engineering and Maintenance departments in developing a new assembly line and flow racks for the kitting department. • Developed cycle count and min/max levels in the print shop to control the ordering of product for peak and non-peak seasons.• Designed productivity boards in all three departments to create visibility to all employees and management of daily goals, workload, and status.OPERATIONS MANAGER – PERSONALIZATION DEPARTMENT Responsible for the operation of the personalization and inspection departments. Duties included managing 5 supervisors and over 150 employees. • Increased monogram productivity by changing the sewing machine layout allowing the monogrammers to run more machines and increasing machine utilization.• Coordinated with the training department on updating the training procedures to incorporate productivity improvement techniques and providing extra training time to new hires.• Selected as a member of task force that developed new inspection stations incorporating a computer application allowing the inspector to view correct product personalization and colors, decreasing the amount of mistakes sent to the customer.
