Eric Whipple Email & Phone Number

Marietta, GA, US

Manage all aspects of Customer Success and Professional Services Delivery for a startup software and technology company that connects SAP to Salesforce, ServiceNow and Mulesoft. Customer Success: create practice from scratch including hiring and training CSM, establishing processes and success metrics, prioritizing clients by matrix, establishing KPIs.

Manage a team of Client Strategy and Insights Specialists and Analysts, supporting National Enterprise Sales with data driven narratives and solutions to client needs. Grew Influenced Revenue from $3.7MM to $12MM. Increased Managed Revenue from $15MM to $20MM. Enacted process changes resulting in case volume increase from 47 per month to 99. Rebuilt.

Greater Atlanta Area

Create, lead, formulate and grow a newly formed team of High Touch Success Managers for Salesforce including hiring, process development, strategic direction, personnel management and client engagement.The Success Manager acts as a Trusted Advisor to our large customers, ultimately responsible for ensuring their success. This team is charged with aligning.

Greater Atlanta Area

Direct Professional Services Delivery Operations for Salesforce Marketing Cloud Enterprise Plus business region. Lead, manage and develop a team of services delivery professionals to include nearly 200 Individual Consultants, Functional Managers and Functional Leads across 4 distinct practices. Implement repeatable and sustainable processes that drive.

Develop mutually rewarding and trusting relationships with client executives. Lead, manage and develop a team of services professionals. Implement repeatable and sustainable processes that drive customer satisfaction and predictability of revenue -- ensure high client satisfaction levels by enabling the project teams to deliver successfully. Work closely.

Manage Regional Services operations for Southeast Region of Salesforce Marketing Cloud. Oversee 5 functional teams including technical groups, project managers, account services and campaign operations, as well as the managers who support those groups. Responsible for staffing and resourcing, functional alignment, personnel, budget oversight, scoping of.

Greater Atlanta Area

As an Account Director with ExactTarget Marketing Cloud, I am directly responsible for the successful management of one or more customer programs, working with marketing and technology experts who interact directly with some of our largest, most complex customers to maximize the value they receive from ExactTarget Marketing Cloud with innovative marketing.

Manage a team of Account Service professionals as well as a portfolio of national accounts. Oversee office budget, staffing and revenue growth. Provide clients with email marketing platform as well as social media and business intelligence services.

Direct recruitment advertising and media strategies for key client base in industries such as Healthcare, Telecommunications and the Service Industry. Work with clients to maximize media and advertising effectiveness through digital media such as search engine marketing, search engine optimization and social media, as well as directing traditional media.

Ba, English

Education record