Eric Felder Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Monitored IFN's fiber network.Worked with customers to resolve outages on Ethernet MPLS, CWDM/DWDM, and dark fiber circuits.Assisted field technicians and engineers during IFN's maintenance windows.Opened, annotated, and closed customer tickets, recording all necessary information to resolve issues.

Houston, Texas Area

Assisted IT with phone system replacement, including installation, configuration, and network design changes.Assisted IT with setup of new wireless access points in the shop.Assisted IT with ERP system upgrade and configuration.Develops new features for Seatrax’s CCM 14000 crane information system.Develops new features for Seatrax’s custom IP-based video.

The Woodlands, TX

Developed changes to core software using VB.NET and Fujitsu NetCOBOLMaintained and developed Visual Studio plug-ins for use by other programmersCreated NetCOBOL autocomplete features in Visual StudioDeveloped internal tools for other programmers using VB.NET and C#

Houston, TX

Assisted users with miscellaneous, day-to-day IT tasks as needed.Upgraded remaining Windows XP machines to Windows 7.Migrated company email from local email provider to Microsoft Office 365.Set up FollowMe printing, utilizing existing RFID badges issued to all employees, to retrieve print jobs.Migrated old Windows Server 2003 machines to new VMware vSphere.

Houston, TX

• Upgraded current Windows XP machines to Windows 7.• Ensured all users files and settings are transferred in the upgrade process.• Assisted with miscellaneous, day-to-day IT tasks as needed.

Indianapolis, Indiana Area

Monitored IFN's statewide fiber network.Worked with customers to resolve outages on T1, T3, SONET, Ethernet MPLS, CWDM/DWDM, and dark fiber circuits.Assisted field technicians during installation of new equipment including SONET, Ethernet, DWDM, and power equipment.Opened, annotated, and closed customer tickets, recording all necessary information to.

West Lafayette, IN

Helped maintain Purdue University's (West Lafayette) switched Ethernet network.Installed and repaired 1- and 10-gigabit fiber Ethernet connections.Assisted with the upgrade of the campus network from 1- to 10-gigabit fiber Ethernet between buildings.Activated, deactivated, and repaired copper Ethernet connections.Worked with customers to resolve network.

West Lafayette, IN

Refereed Intramural Football Fall 2008, Fall 2009.Umpired Intramural Softball Spring 2010.

Mooresville, IN; Plainfield, IN

Responsible for opening or closing the shop.Managed crew members and ensured various tasks were completed.Monitored shop status, preparing additional custard as customer demand dictated.Completed any preparation required for the following shift.