Head Of Business Banking Division
CurrentLead Business Banking division, overseeing 800 colleagues in support of over 350,000 business banking clients. Management of all Business Banking sales, credit (including SBA), operations, risk, product management, strategy and digital partnership teams. Work closely with market leadership throughout the 27 regions of the organization, offering solutions and financial expertise to small and mid-sized companies across the company’s footprint. This includes leading the entire bank's Paycheck Protection Program (2020-2022), where I managed 2,000 M&T Bank employees. In total, we supported over 58,000 businesses (850,000 employees) and $9.9B in lending to secure the funds our clients needed during the pandemic.Accomplishments include:- #6 SBA Lender in the Country (2022)- #1 in Greenwich Associates Customer Satisfaction Awards out of 600+ banks surveyed (2022)- #1 Sales division at M&T Bank in employee engagement and management effectiveness scores (2023)- Grew Business Banking new business households at 3x peer median (BAI - 2022)- Co-Founded first Hispanic-American Employee Resource Group