Eric Fenstermacher Email and Phone Number
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Eric Fenstermacher personal email
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Dedicated and results-driven Help Desk Support professional with a passion for delivering exceptional customer satisfaction. With a proven track record of providing timely and effective technical assistance, I specialize in troubleshooting hardware and software issues, guiding clients through step-by-step problem-solving processes, and ensuring seamless customer experiences. My commitment to continuous improvement and staying abreast of the latest technologies allows me to offer innovative solutions that exceed customer expectations. Let's connect to explore how my skills in Help Desk Support can contribute to enhancing customer satisfaction and optimizing IT operations.
Custom Control Sensors
View- Website:
- ccsdualsnap.com
- Employees:
- 52
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Network TechnicianCustom Control Sensors Apr 2024 - PresentPhoenix, Arizona, United States
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Help Desk Support SpecialistSeeking New Opportunities Jan 2024 - Apr 2024Phoenix, Arizona, United States• 8 Years Front Line Helpdesk/Customer Support• Highly skilled at managing frustrated customers to focus on finding a resolution• Proficient at diagnosing and resolving a variety of technical issues• Adept at learning new technologies and systems• Strong verbal and written communication skills• Strong passion for creating and improving documentation to reduce tribal knowledge• Solid background in building long-lasting customer relationships and trust• Able to prioritize and schedule tasks based on customer need and issue urgency
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Technical Alignment ManagerValeo Networks Inc. Oct 2023 - Jan 2024As a Technical Alignment Manager for Valeo Networks, I am dedicated to aligning technological solutions with our clients' business objectives. Through close collaboration with client departments, I translate their needs into customized technical solutions that seamlessly integrate with strategic goals. My approach involves maintaining a nuanced understanding of both client business strategies and available technologies, facilitating effective communication between our technical teams and client stakeholders.An additional focus of my role is to proactively identify and address potential issues, aiming to reduce reactive tickets. By implementing preventive measures and anticipating challenges, I contribute to the overall efficiency and stability of our technology services. This proactive stance not only enhances client satisfaction but also underscores our commitment to providing optimal, forward-thinking solutions for our diverse clientele. -
Tier 2 Support TechnicianValeo Networks Inc. Jan 2021 - Oct 2023As a Tier 2 Helpdesk Support Technician, I play a crucial role in our IT support structure, specializing in resolving more complex technical issues that demand a deeper level of expertise. My responsibilities include diagnosing and troubleshooting escalated incidents related to hardware, software, and network problems. I collaborate closely with Tier 1 support, leveraging advanced technical knowledge to provide timely and effective solutions.In addition to resolving issues, I contribute to the development of knowledge base articles and assist in training Tier 1 staff, aiming to enhance overall team efficiency and expertise. When necessary, I escalate issues to higher tiers to ensure comprehensive resolution. My role is pivotal in maintaining a high standard of IT support, addressing challenges with a proactive and knowledgeable approach.
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Integration TechnicianValeo Networks Inc. Aug 2020 - Jan 2021As an Integration Technician for Valeo Networks, my primary focus is ensuring a smooth client onboarding experience. Specializing in efficiently integrating and optimizing IT solutions, I collaborate with clients to assess, design, and implement tailored systems. Throughout the onboarding process, I emphasize meticulous documentation to capture configurations, procedures, and troubleshooting steps. This commitment to documentation not only facilitates a seamless transition but also ensures transparency and empowers clients to navigate their newly integrated systems effectively.
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GuruMitel Sep 2016 - Aug 2020Phoenix, Arizona AreaIn my role as a MiCloud Office Guru, I extend support beyond initial implementation. I actively engage in troubleshooting alongside local IT teams, addressing any challenges that may arise with the MiCloud Office solutions. This collaborative approach ensures swift issue resolution and seamless functionality, contributing to a reliable and efficient communication environment for our clients. Whether it's call route optimization, customer onboarding, training, or troubleshooting, my commitment is to deliver a comprehensive and responsive MiCloud Office experience. -
Senior Support TechnicianArrow Electronics Feb 2013 - Sep 2016 -
Production TechnicianArrow Electronics Feb 2012 - Jun 2014Phoenix, ArizonaConfigured hardware and software solutions for multiple clients with various computer needsWorked with co-workers and superiors to resolve and troubleshoot issues to minimize downtime in production.Educated co-workers on current and future processes to minimize downtime and streamline production.Focused on complex, detail-oriented work, using each experience as a learning opportunity.
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Onsite FacilitatorGuardian Microsystems Jan 2006 - Dec 2010Great Nyc Metro AreaVisited clients on-site, providing diagnosis and solutions for technology issues.Served as a liaison between Main Office and Clients.Utilized Active Directory to configure accounts and add mailboxes for oncoming employees.
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Associate, Shipping And ReceivingRingfeder Power Transmission Mar 2009 - May 2010Westwood, NjUsed communication and management skills to install new shipping protocols in conjunction with Fedex HeadquartersPerformed vital system maintenance and implemented upgrades on existing office network.Served as an active team participant in large-scale reorganization project.Managed vendors to meet client deadlines
Eric Fenstermacher Skills
Eric Fenstermacher Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Eric Fenstermacher
What company does Eric Fenstermacher work for?
Eric Fenstermacher works for Custom Control Sensors
What is Eric Fenstermacher's role at the current company?
Eric Fenstermacher's current role is IT Support | Help Desk Guru | Skilled at Customer Management and De-Escalation.
What is Eric Fenstermacher's email address?
Eric Fenstermacher's email address is ef****@****row.com
What is Eric Fenstermacher's direct phone number?
Eric Fenstermacher's direct phone number is +160263*****
What schools did Eric Fenstermacher attend?
Eric Fenstermacher attended St. Thomas Aquinas College.
What skills is Eric Fenstermacher known for?
Eric Fenstermacher has skills like Troubleshooting, Hardware, Integration, Microsoft Office, Software Installation, Active Directory, Windows, Computer Hardware, Networking, Active, Project Management, Servers.
Who are Eric Fenstermacher's colleagues?
Eric Fenstermacher's colleagues are Raul Dijamco, Eric Floyd, Fidel Corrales, Ben Hinz, Jon Acuff, Joseluis Contreras, Brad Moore.
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