Eric Fenton Email & Phone Number

Burlington, Vermont, United States

Burlington, Vermont Area

Burlington, Vermont Area

Burlington, Vermont Area

~ Assists with strategic planning, and maintaining a strong view of the industry, issues & trends central to the success of the practice.~ Provide strategic direction, selection & development of trend-setting service offerings that meet & exceed industry expectations.~ Provide leadership on all lead generation & business development activities related to the insurance practice.~ Creates compelling proposals, on-site & remote presentations. (ad hoc)~ Responsible for tracking and… Show more ~ Assists with strategic planning, and maintaining a strong view of the industry, issues & trends central to the success of the practice.~ Provide strategic direction, selection & development of trend-setting service offerings that meet & exceed industry expectations.~ Provide leadership on all lead generation & business development activities related to the insurance practice.~ Creates compelling proposals, on-site & remote presentations. (ad hoc)~ Responsible for tracking and reporting key metrics, drafting communications, coordinating both internal and external meetings with leadership.~ Actively applied a customer strategy that builds, fosters, nurtures and extends prospective relationships, while maintaining and growing existing accounts.~ Manages and provide leadership to teams of staff level professionals and become actively involved in staff development and practice management.~ Coordinates industry events, sponsorships, publication pipelines, and the agendas of the Insurance Practice.~ Works closely with the marketing team in development of content for the practice and other communications/campaigns via social media.~ Supports the (in)formal insurance training sessions throughout the year. (ad hoc)~ Ability to prioritize and manage multiple tasks working independently as needed and meet tight business deadlines.~ Ability to influence and interact with colleagues at all levels.Accomplishments:~Established a strategic partnership and developed a co-branded solution offering that provided innovation for Life Insurers and their brokers.~ Presented at the iPipeline Connections 2018 User Conference related to an all-digital customer acquisition workflow & co-branded solution. Show less

Burlington, Vermont

~ Assisted the Head of Insurance Practice with the design and development of trend-setting strategic solutions that drive disruption and enable successful enterprise innovations.~ Lead initiatives that supported business development activities related to the insurance practice.~ Identified, established and fostered prospective customer relationships towards the development of master services agreements. ~ Provided expertise in the development of web, printed and electronic material… Show more ~ Assisted the Head of Insurance Practice with the design and development of trend-setting strategic solutions that drive disruption and enable successful enterprise innovations.~ Lead initiatives that supported business development activities related to the insurance practice.~ Identified, established and fostered prospective customer relationships towards the development of master services agreements. ~ Provided expertise in the development of web, printed and electronic material used for the development of the practice internally and externally.~ Provided leadership / management of the Insurance Practice that supports all EPAM initiatives.~ Provided expertise in the design & development of the insurance solution offerings.Accomplishments:~ Presented at the Insurance IoT USA Summit within the Strategy Track covering how to maximize IoT solution potential & creating the ultimate customer experience. Show less

Essex Junction, Vermont

~ Provided software & technical leadership of a multi-vendor content transformation project. ~ Assisted with the planning and deployment of a set of environments (DEV, UAT, PROD).~ Provided program leadership and technical oversight for the Open Text xPression software integrated with industry leading data capture, illustration & rating engine, transactional and archival software packages.~ Provided specialized post-vendor based training for a group of offshore developer & testing… Show more ~ Provided software & technical leadership of a multi-vendor content transformation project. ~ Assisted with the planning and deployment of a set of environments (DEV, UAT, PROD).~ Provided program leadership and technical oversight for the Open Text xPression software integrated with industry leading data capture, illustration & rating engine, transactional and archival software packages.~ Provided specialized post-vendor based training for a group of offshore developer & testing resources. ~ Worked with program & project management resources to define a waterfall & agile methodology structure to understand the ideal manner in which to structure the vendor scope.~ Applied techincal and operational oversight of the development of 9 comprehensive, multi-state Life Insurance policies in 6 months.~ Proactively identified project risks and mitigation strategies for all technical & process related issues.~ Provided estimates and contract language that was included within the structure of the scope and statement of work~ Communicated issue resolution as well as project related explanations to all levels for ease of understanding that resulted in a clear concise decision making the first time. Show less

Atlanta, Ga / Essex Junction, Vt

~ Planned, acquired and deployed a consistent set of xPression environments (DEV, INT, MODEL X 2, PROD X 2) with a single architecture resource achieving zero installation issues.~ Assisted in the recruitment and hiring of two FTE & one-contract resource to support the largest document volume within an Assurant division.~ Applied technical oversight over the acquisition and conversion of third-party developed xPression documents into the division architecture with minimal production… Show more ~ Planned, acquired and deployed a consistent set of xPression environments (DEV, INT, MODEL X 2, PROD X 2) with a single architecture resource achieving zero installation issues.~ Assisted in the recruitment and hiring of two FTE & one-contract resource to support the largest document volume within an Assurant division.~ Applied technical oversight over the acquisition and conversion of third-party developed xPression documents into the division architecture with minimal production impact.~ Provided overall program leadership and technical oversight for the EMC Document Sciences xPression software.~ With a strong focus on customer experience, high quality and efficiency; the xPression Team reduced cost, increased loyalty & increased speed-to-market for all projects assigned.~Monitored competitive businesses and emerging technology for the current product portfolio to maintain competitive advantage.~ Facilitated a book review of EQ – Emotional Intelligence for internal resources that supported easier inter-office working relationships within a high stress, large project.~ Member of the EMC Document Sciences User Group organization.Accomplishments:~ Assisted in the creation of 4 xPression environments resulting in stable xPression instances with zero issues.~ Assisted in creating a central/single global claims processing workflow-utilizing xPression as the document generation system.~ Proved the deployment of xPression along with other key systems on the Azure cloud creating the necessary framework for a central claims process.~ Created, executed a 3-year CCM strategy, achieving a “vendor approved” Center of Excellence (CoE) in year 2.~ Successfully deployed 12 projects in 3 years and maintained high quality – 10 errors or less per project. Show less

Kansas City, Mo / Essex Junction, Vt

~ Requested by the VP of IT to complete a review/audit of the architecture and pain points and to drive the resolution of in-consistencies within the installation & configuration of the software. ~ Applying a customer-centric approach, compiled and resolved all software related issues for call center staff resulting in an improved customer experience and a reliable solution.~ Created, executed a 3-year CCM strategy~ Requested by Vendor Management Office (VMO) to create/manage a… Show more ~ Requested by the VP of IT to complete a review/audit of the architecture and pain points and to drive the resolution of in-consistencies within the installation & configuration of the software. ~ Applying a customer-centric approach, compiled and resolved all software related issues for call center staff resulting in an improved customer experience and a reliable solution.~ Created, executed a 3-year CCM strategy~ Requested by Vendor Management Office (VMO) to create/manage a strategy for time reporting, invoice processing and reconciliation with EMC to attain maximum value prior to negotiations. ~ Facilitated the review and organization of the licensing agreements with EMC for Vendor Management.~¬ Assigned to re-design the largest, most complex document in the architecture applying efficiencies by leveraging the end-user workflow and business training & knowledge.~ Member of the EMC Document Sciences User Group organization.Accomplishments:~ Received recognition from IT Vice President(s), Call Center Support staff and Managers for resolving all technical, process and relationship challenges within 4 months of hire for the Disability Claims call center department.~ Requested to lead the development effort for multiple key strategic “Pillar” projects for all of IT.~ Assisted IT Mgmt. in creating a 3-year CCM strategy. Show less

Emc Document Sciences | Carlsbad, Ca

Solution Development Lead~ Requested by Director of EMC Document Sciences Consulting to become the R&D/Think Tank for all new solution offerings.~ Provided overall program leadership and technical oversight for all existing and new solution offerings.~ Saved $500k initially/$200k follow on, by applying automation to technical processes for a single service offering.~ Maintained SME/industry expertise with ongoing research of emerging technology.Solution Architect~… Show more Solution Development Lead~ Requested by Director of EMC Document Sciences Consulting to become the R&D/Think Tank for all new solution offerings.~ Provided overall program leadership and technical oversight for all existing and new solution offerings.~ Saved $500k initially/$200k follow on, by applying automation to technical processes for a single service offering.~ Maintained SME/industry expertise with ongoing research of emerging technology.Solution Architect~ Assisted with architecture build-out and provided expertise on component selection per the business and IT goals/needs.~ Delivered documentation for: infrastructure/software assessments, requirements, design, data modeling and knowledge share.~ Proactively identified project risks and mitigation strategies for all technical & process related issues.~ Requested to mentor (15) technical resources in the consulting department for Project, Process and Technical related issues.~ Planned, developed and executed new technical policies and procedures within the Professional Services dept.~ Proven ability to handle multiple tasks, while working independently and prioritize accordingly with minimal supervision.~ Facilitated formal internal/external training sessions remotely via Web and phone conferences.~ Completed Minimum Background Investigation (MBI) for government security clearance (IRS).Accomplishments~ Received internal awards in '01 & '04 and named “Top Star” for division for Q1 of ’10.~ Earned EMC’s prestigious “Rock Star” award (first EMC Document Sciences resource following acquisition)~ Requested to be Technical Team Lead for sophisticated document automation applications for all high profile ($1M+) clients.~ Requested to lead breakout topics and lead all 1-on-1 Consulting Sessions at Users’ Conferences & EMC World (‘05 - ‘11).~ Achieved the “xPression Certified Professional” certification.~ Successfully deployed solutions for 95 clients in 12 years. Show less

Bachelor Of Science Degree In Professional Studies ~ Computer Programming

Activities and Societies: Resident Assistant (RA), Champlain Basketball Team

Associate In Science Degree ~ Computer Network & Pc Support Specialist

Activities and Societies: Resident Assistant (RA), Champlain Basketball Team

Associate In Science Degree ~ Computer Programming-Pc Track