Eric Fiolet Email & Phone Number

Utrecht, Utrecht, Nederland

As a Manager for Customer Experience, I am tactically and strategically responsible for two value chains within Customer Service. In this role, I lead a diverse team including Product Owners, Scrum Masters, Process Managers, Coordinators, and Customer Advisors, with a total scope of 60 FTE.Key Responsibilities:Accountability for achieving strategic targets.

Utrecht En Omgeving, Nederland

Responsible for customer experience management at a.s.r. zorg (health insurance).Key Performance Indicators: + Customer Satisfaction (CSAT)+ Net Promotor Score (NPS)+ Customer Effort Score (CES)+ First time FixBeing the Voice of the customer (VoC), encompasses the gathering and understanding of all streams of feedback to improve the quality and experience.

Amersfoort, Utrecht, Nederland

Next to my job I am working as a freelance, accredited Co-Active® coach.Co-Active experiential learning is scientifically proven to unlock human capabilities, creating space for the emergence of creative solutions that are transformational and sustainable. I work with various people, empowering them to tap into their own strengths. My clients are.

Amersfoort, Provincie Utrecht, Nederland

As Sales Manager I was part of the Management Team and end responsible for commerciality, customer satisfaction, ensuring IKEA's strong presence in the local market and a multimillion sales growth. I was leading 12 managers and specialists and 120+ indirect reports.This role is about striving to reach the IKEA positioning objectives. Guide the performance.

Nederland

As a certified IKEA coach I had my professional education by International Coach Federation®(ICF®). During the year I was coaching leaders througout the whole Dutch organization in maximizing their strengths, helping them to deliver and sustain extraordinary results for the business, the people they were leading and themselves.As a coach I helped my.

Amersfoort

The store Customer Relations manager is there to create an emotional connection with customers in order to promote the IKEA brand and drive sales growth. In this role I was part of the store management team and end responsible for the total market customer experience.In this role I was accountable for several departments as check-out, exchange & returns.

Delft Area, Netherlands

As an Easy Buying manager I was part of the Customer Relations management team in the IKEA Delft Concept Store. My main responsibility was to secure an easy buying process before, during and after the customer visit in a multi channel retail environment. I was leading a team of leaders and 70 indirect reports.Inter IKEA Systems B.V. Is the owner and.

Haarlem Area, Netherlands

As a Recovery Manager I was responsible for reducing transfer type costs throughout the IKEA store, optimizing recovery of losses and minimizing the impact of activities on the environment. Coach and manager of approximately 15 co-workers.

Haarlem Area, Netherlands

Responsible for managing and leading different Customer Relations teams as Exchanges & Returns, and Shopping Experience. My responsibilites included recruitment, coaching, mentoring, training, scheduling and performance management.

Amsterdam

Leading shifts at VVV Amsterdam Tourist Office, reservations and sales co-worker.

Bachelor Of Social Work, Social Work

Graduation project: project leader of an international convention between Amsterdam University (Hogeschool van Amsterdam) and New York.

Coaching Fundamentals

Co-Active Coach, Professional Coach

Chief Storytelling Officer

Executive Mba, Strategisch Hrm & Leadership