As the senior IT leader at FASEB. direct all facets of information technology planning, software development, implementation and support to staff and contracted client societies.Direct the strategic development and management of information resources and technology to support the achievement of the organization’s mission, strategic goals and initiatives. Develop and manage the Information Technology operating/capital financial budgets. revenues and performance of contracted services to IT client societies. Responsible for all IT business systems, helpdesk, operations, website, security, infrastructure staff and platforms.

Member of the IT senior management team with shared responsibility with the global CIO in the overall management of the department.Full end-to-end responsibility for the IB’s Schools Division applications and systems, including demand management, solution development and service delivery. Responsible for the establishment of a newly created IT department and operations. Managed a large portfolio of technology projects including the transformation of internal processes, enhancements to business systems, and implementation of new externally facing portals to 10,000+ constituents worldwide leveraging the Salesforce.com platform.

As the senior IT leader, responsible for all Information Systems and Technology functions for the American Psychiatric Association (www.psychiatry,org), American Psychiatric Publishing (www.appi.org), American Psychiatric Foundation (www.psychfoundation.org), and American Psychiatric Institute for Research & Education (www.psychiatry.org/researchers/apire).Manage IT strategy, budget, staff and vendor resources supporting enterprise data systems, networks, telephony, project management, software development, customer and staff training, and web based application management.

Direct Information Systems functions, staff, vendors and budget supporting enterprise business systems, project management, software development and training for customer & association relationship management systems (CRM/AMS), learning management systems (LMS) publishing/fulfillment & eCommerce systems, websites, business systems and financial applications.

As the senior IT leader at Intelsat General Corporation, developed IT strategy and managed enterprise software systems, business processes, networks, Helpdesk support and classified IT operations. Ensured IT alignment with Corporate Strategic Plans and compliance with US Government Foreign Ownership & Controlling Interest (FOCI) and National Industrial Security Program (NISP) policies.Established and directed Program Management Office and software development resources responsible for enterprise-wide back-office and customer-facing software systems. Directed all phases of software development life cycle related to new system development and functional enhancements to existing applications.

Lead a Program Management group serving as the liaison between the business and IT organizations for managing complex, transformational enterprise initiatives. Efforts included the delivery of a comprehensive CRM solution which supported major organizational transformation through automation of a global sales force, launch of a new family of products, and introduction of Campaign Management and Customer Care capabilities.

Established, staffed and managed newly created business systems analysis group responsible for definition, design, implementation, maintenance, communication and administration of all CRM capabilities, customer-facing software systems and company-wide sales/provisioning process initiatives.Developed and implemented new processes, application architecture, and information technologies to enhance customer care and global sales force effectiveness. Efforts included introduction of new capabilities supporting opportunity management, customer and account management, campaign management, quote, price, provisioning, invoice, and trouble ticket management. Recognized company-wide as single point-of-contact and process owner for all customer-facing processes.

Primary point-of-contact with Sales Director responsibilities for new and emerging customer sales and support activities within European Sales Region.Developed sales proposals, provided guidance and service provisioning support to customers for satellite telecommunications implementation activities. Developed and delivered regional customer analysis, revenue performance and sales forecast reports for Intelsat Management. Participated in Sales and Marketing forums to develop strategies maximizing sales and revenue results. Conducted research and prepared articles for trade publications supporting sales and marketing efforts.

Served as Product Manager responsible for optimizing and re-engineering forecasting, provisioning and order management systems supporting over $600M in Intelsat product and service revenues per annum.Developed and implemented system data quality and audit controls, improved internal and customer interaction capabilities, and enhanced commercial information and analysis available to management in support of sales, marketing, planning and decision-making activities.

Responsible for development and publication of revenue reports, forecast analysis, customer growth statistic and earth station operational capability documentation for internal management and external owners/customers.

Product Manager for ad-hoc business-to-business data and video-conferencing service offered over Intelsat satellite system. Responsible for all order management, provisioning and customer care activities. Redesigned order management system enhancing customer information flow and effectively reducing order processing time by 75%.

Member of customer service team responsible for the scheduling of ad-hoc television transmissions by broadcast organizations worldwide over the Intelsat satellite system. Represented Intelsat at broadcast conferences and customer events to promote ad-hoc television product. Provided dedicated, real-time customer support for major broadcast events, including serving as Intelsat on-site coordinator for international broadcast originations at 1988 Calgary Olympic Winter Games.