Eric Fleischer Email & Phone Number

Highly accomplished executive specializing in analytics, process optimization, automation, and digital transformation with 20+ years experience. If you need: Data to scream out insights Processes that turn customers into raving fans Your existing tech stack to deliver straight through processing A culture where your employees relentlessly pursue the elimination of waste Key Strengths: Lean/Six Sigma Digital transformation Robotic process automation Development of emerging leaders Innovation and advanced technology KPIs, insights, visualization & data strategyTransitions fluidly between strategy, process, and technology to develop a complete vision and execution roadmap. Adds value in taking a company to the next level of performance and customer engagement. Increased operating margins by 50% over 7 years, while achieving a net promoter score of 75%.Systems thinker who thrives on problem solving and stepping up to complex challenges that others will not attempt. Champions collaboration amongst people, teams, and cross-functional leaders. Deployed lean service model for 1,100 associates, reducing the Expenses on Client Accounts (EOCA) by 45%, saving $110M.Passionate about building empowered teams that are naturally curious and have a bias towards action. Implemented business technology automation tools with team of full stack developers. Team developed and managed 200+ applications that created hyper efficiencies and reduced the unit cost for each process touched by an average of 35%.Drives organizations to increased levels of growth, profitability, and industry leadership. Energizes organizations through strategic insight, high yield process, and deeply engaged teams. Spearheaded delivery of IBM's Business Process Management tool, resulting in 80% of manual processes being automated and eliminating up to 98% of the touch time for key processes.

Listed skills include Financial Services, Analytics, Leadership, Project Management, and 25 others.