Eric Fletcher

Eric Fletcher Email and Phone Number

Product Manager: Cloud and PC Applications @ Verint
San Diego, CA, US
Eric Fletcher's Location
San Diego, California, United States, United States
Eric Fletcher's Contact Details

Eric Fletcher personal email

About Eric Fletcher

I am an authentic and energetic leader with an exceptional level of integrity and an entrepreneurial mindset. I’m a dedicated athlete and swim in the open ocean, without a wetsuit, every morning. I bring the same level of composure, courage and discipline it takes to swim in the cold with great white sharks to everything I do.I have significant product management experience and have solved business problems across a diverse array of industries and technologies. I have a knack for understanding customer needs and translating them into technical requirements ready for engineers. I’m a cloud and agile expert who has led major transformations at multiple organizations. My product management career was launched at GEICO where I held a senior position and was responsible for the processes of the claims call center. While there, I created the Digital Claims platform that eliminated 30% of calls.Further on in my career, I joined Solera where I owned their global mobile platform. My team partnered with Pivotal Labs (now under VMWare) where I learned cloud architecture and went on to help invent the first mobile application that could read damage to a vehicle and automatically create a repair estimate without human involvement.Eventually I moved on to Teradata, where I got my first exposure to hardware and understanding data flows and architecture. From there I launched my own mobile application called NiteVybe and have created CRTFD QTTR, the gamified approach to quitting bad habits. Outside of work, I am an ambassador for the iSwim4 organization and recently completed their 2023 Catalina Channel Relay for Social Responsibility. I was a part of a six-person team who swam the channel at night to raise funds and awareness for those looking to access recoveryI am also active in my community and am an elected Board of Trustees Member of La Jolla Town Council. I volunteer with many other organizations such as the Challenged Athlete Federation, La Jolla Christmas Parade, I Love a Clean San Diego and AmpVets.Above all else, I am an outspoken advocate for mental and physical health. I have seen firsthand the profound impacts a person’s health has on overall quality of life. Having made radical changes to my own mental and physical health, I am now committed to using my platform to inspire others to make positive changes in their lives. I am living proof that if you prioritize your health and wellbeing you can become the person you want to be in this world.

Eric Fletcher's Current Company Details
Verint

Verint

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Product Manager: Cloud and PC Applications
San Diego, CA, US
Website:
verint.com
Employees:
4302
Eric Fletcher Work Experience Details
  • Verint
    Product Manager: Cloud And Pc Applications
    Verint
    San Diego, Ca, Us
  • Verint
    Product Manager Cloud And Pc Applications
    Verint May 2023 - Present
    Melville, New York, Us
    I'm leading Verint's cloud strategy and building a cloud native application which is currently in development and will reshape the video surveillance industry for financial institutions. While designing our future, I also own our current software solutions and have overseen several releases to our current products, OpCenter, Verint Video Investigator and Guard Center.Additionally, I played a key role in the evaluation and ultimate acquisition of a third party code base that provides our integrator partners the ability to manage and monitor their iOT devices. Our first in the market product is called MSS and I lead the offshore team responsible for integrating with our systems. We are currently in beta and are quickly moving towards GA.I regularly interface with customers and manage relationships with third party vendors.
  • Kaged
    Innovator
    Kaged Jan 2024 - Present
    Irvine, California, Us
    As a Kaged Innovator, I create social media content to promote brand awareness for Kaged muscle supplements. These are the only supplements I use as part of my training as an open ocean distance swimmer.
  • The Feed
    Ambassador Athlete
    The Feed May 2024 - Present
    Boulder, Co, Us
    I create social media content to promote brand awareness for athletes who are fueled by The Feed.
  • Blue Ocean Tech
    Founder
    Blue Ocean Tech Sep 2021 - Present
    In 2021, I founded Blue Ocean Tech (BOT) to pursue my mobile application concepts and provide consulting services to guide clients on creating a compelling business plan for investors as well as engineering ready user stories for easy estimation and implementation.One of my concepts, CRTFD QTTR (Certified Quitter), is a game you play to quit your bad habits. Players purchase a habit specific quitting game, earn XP by completing daily wellness challenges and level up by reaching abstinence milestones. Modeled after gaming communities, players can view leaderboards and connect with other CRTFD QTTRs for support and to share their wisdom with others.My first app, NiteVybe, provides real time nightlife information by crowdsourcing data in the same way that Waze provides current traffic conditions. I was able to launch a prototype and partnered with several local venues and musicians to validate the concept. NiteVybe is currently awaiting production level development.Additionally, I provide product management consulting services in the following areas: MVP definition, workflow automation, UI/UX, mobile, DevOps, cloud architecture, integrations and story writing.BOT also offers social media management, analytics, Google Ad services, content creation, content marketing, video editing and e-commerce services.
  • La Jolla Town Council
    Member Board Of Trustees
    La Jolla Town Council Apr 2023 - Apr 2024
    Elected member of the Board of Trustees for the La Jolla Town Council.I am the chair of the Wildlife & Nature and Intern committees. I am also an admin for the social media.
  • Teradata
    Product Manager
    Teradata Jul 2020 - Sep 2021
    San Diego, California, Us
    Product Manager for Teradata Tools and Utilities (TTU) which includes drivers (JDBC, ODBC, R, Python and Go), data providers (.NET Data Mover and Entity), connect and access tools (CLI, TDP, TCHN, TDWallet), analyst tools (Jupyter, Studio, BTEQ and SQL Assistant) and our Mainframe Database product.Own roadmap for strategy to decouple our applications and seamlessly integrate our hardware systems to cloud providers and partners.Created company-wide API strategy, as part of our cloud-first initiative, which includes tooling, management, publishing and standards.Work with vendor to develop proof of concept for company API strategy.Collaborate and coordinate across multiple teams to plan and deliver on-time releases that contain requirements for multiple customers.Successfully released TTU 17.10 to GA in July 2021 after managing the Beta program.
  • Solera Holdings, Inc.
    Product Owner
    Solera Holdings, Inc. May 2016 - Jul 2020
    Westlake, Texas, Us
    Created the world’s first automated estimating system which completely replaces the human appraiser in the estimate process. The app, which goes to production in July, uses Visual Intelligence and Machine Learning to identify damage to the vehicle and then the Automated Appraisal Engine automatically creates the estimate without human involvement.Managed integration with Legacy systems and implemented framework to ensure all applications were production ready.Product Owner for GoTime Driver/Pocket Estimate our current mobile estimating application. The app has approximately 30k users per month and an average rating of 4.8. It is currently being used by State Farm and The General.Product Owner for GoTime Inspection our current mobile estimating application designed for fleets. It is currently being used by Avis and Toyota.Previously, I was the Product Owner for our Estimate Compliance suite which delivered millions of dollars of savings to our clients by ensuring an accurate and quality estimate. I supported the Legacy application and also rebuilt the new version of the application.My teams use XP and Lean Startup framework for our discovery, design and development. We pair program, automate all of our testing a CI/CD pipeline to integrate and deploy our code. These practices allow us to deliver value and quality at a rate that is unmatched in the organization and puts us on par with the best teams in any organization.During this time, I completed two engagements with Pivotal Labs where I paired with the Pivotal team to learn XP, automated testing and modern cloud architecture. One of the engagements was in Toronto and the other was in Denver.
  • Renovate America
    Associate Product Manager
    Renovate America Nov 2015 - May 2016
    San Diego, California, Us
    Defined product requirements, owned the long-term roadmap and communicated to executive stakeholders the direction and performance of the software that is the backbone of the organization’s business.Developed and successfully executed go-to-market plans and worked with all departments including operations, training, legal and marketing to ensure successful software releases. I also developed and tracked key metrics to report on the business impact.Utilized data and statistical analysis in order to prioritize features and make product decisions.Tested hypotheses about customer needs through interviews and user acceptance testing.Successfully delivered the replatform of our current contractor portal and had a significant impact on key metrics.
  • Geico
    Black Belt & Product Manager
    Geico Sep 2013 - Nov 2015
    Chevy Chase, Md, Us
    I led our company’s transition from Lean Six Sigma to Agile methodologies. I managed 60% of the projects in my company’s end-to-end digital claims portfolio. My role required me to innovate and utilize data to develop a completely automated claim path for the customer where no manual intervention is necessary. I owned the product roadmap and my team utilized minimal viable products, A/B testing, statistical analysis, crowd sourcing and focus groups to develop the best possible user experience and drive digital claims transactions. Additionally, I owned the stakeholder management plan and communicated all changes and product results to our executive officer team.Developed company’s Digital First Contact product. First contact is the initial interaction we have with a customer involved in a claim and is the number one reason we receive phone calls. No other insurance carrier has this digital functionality. Previously, this was a phone only process. The product saved the company $1.1M in manual processing on an annual basis.Developed new system logic that had a targeted approach to flagging claims where coverage investigation was needed. Also, designed requirements for online messaging to advice the customer of the next steps they can take on their claim to assist with the coverage investigation. The project had an annual savings of $3.4 million.Created self-service option for users to add, edit and view their claim information. The product eliminated 214,000 calls per year and saved $530,000 in 2015.
  • Geico
    Claims Department Supervisor
    Geico Aug 2011 - Sep 2013
    Chevy Chase, Md, Us
    Managed team of 10 – 15 claims service representatives who process over $1 million in annual claims payments.
  • Geico
    Bodily Injury Adjuster
    Geico Jan 2010 - Aug 2011
    Chevy Chase, Md, Us
    Negotiated with attorneys to settle pre-trial bodily injury claims; total settlements exceeded $200,000 per monthRanked number one in department for number of injury claims which reached a negotiated settlementRanked top quartile in lowest average payment for claims settlementsLed team which analyzed over 1,000 claims to determine cause of vehicle repair delays and developed procedures which successfully decreased the average days to repairDeveloped regional diminution of value procedure
  • Geico
    Liability Adjuster
    Geico Mar 2008 - Jan 2010
    Chevy Chase, Md, Us
    Nationally highest ranked associate in 2009.Developed and presented work shop designed to increase departmental customer service resultsMember of special projects team which completed internal consulting projects for management
  • Geico
    Claims Service Representative
    Geico Apr 2007 - Mar 2008
    Chevy Chase, Md, Us
    Serviced and authorized payments for claims with clear liability and no injuries
  • Geico
    Customer Service Representative
    Geico Nov 2005 - Apr 2007
    Chevy Chase, Md, Us
    Licensed insurance agent in the State of Hawaii; Sold $1 million personal umbrella policies

Eric Fletcher Skills

Leadership Insurance Data Analysis Microsoft Excel Process Improvement Analysis Microsoft Office Strategic Planning Customer Service Project Management Management Strategy Sales Team Building Six Sigma Training Financial Analysis Coaching Powerpoint Negotiation Product Management Management Consulting Forecasting Business Process Improvement Competitive Analysis Consulting International Business Operational Excellence Lean Six Sigma Agile Project Management Scrum Project Portfolio Management Confluence Jira Software As A Service Extreme Programming Microservices Rabbitmq Continuous Integration Pivotal Tracker

Eric Fletcher Education Details

  • University Of San Diego
    University Of San Diego
    Business Administration; Finance And International Business
  • University Of The Pacific
    University Of The Pacific
    Psychology

Frequently Asked Questions about Eric Fletcher

What company does Eric Fletcher work for?

Eric Fletcher works for Verint

What is Eric Fletcher's role at the current company?

Eric Fletcher's current role is Product Manager: Cloud and PC Applications.

What is Eric Fletcher's email address?

Eric Fletcher's email address is er****@****inc.com

What schools did Eric Fletcher attend?

Eric Fletcher attended University Of San Diego, University Of The Pacific.

What are some of Eric Fletcher's interests?

Eric Fletcher has interest in Economic Empowerment.

What skills is Eric Fletcher known for?

Eric Fletcher has skills like Leadership, Insurance, Data Analysis, Microsoft Excel, Process Improvement, Analysis, Microsoft Office, Strategic Planning, Customer Service, Project Management, Management, Strategy.

Who are Eric Fletcher's colleagues?

Eric Fletcher's colleagues are Joseph Schaffer, Stacy Dellefield, M.s. Imc, Hilda Blasius, Sarvesh Tomar, Aniket Kere, Matt Rinehart, David Berat, Phd.

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