Eric Fletcher Email and Phone Number
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I am an authentic and energetic leader with an exceptional level of integrity and an entrepreneurial mindset. I’m a dedicated athlete and swim in the open ocean, without a wetsuit, every morning. I bring the same level of composure, courage and discipline it takes to swim in the cold with great white sharks to everything I do.I have significant product management experience and have solved business problems across a diverse array of industries and technologies. I have a knack for understanding customer needs and translating them into technical requirements ready for engineers. I’m a cloud and agile expert who has led major transformations at multiple organizations. My product management career was launched at GEICO where I held a senior position and was responsible for the processes of the claims call center. While there, I created the Digital Claims platform that eliminated 30% of calls.Further on in my career, I joined Solera where I owned their global mobile platform. My team partnered with Pivotal Labs (now under VMWare) where I learned cloud architecture and went on to help invent the first mobile application that could read damage to a vehicle and automatically create a repair estimate without human involvement.Eventually I moved on to Teradata, where I got my first exposure to hardware and understanding data flows and architecture. From there I launched my own mobile application called NiteVybe and have created CRTFD QTTR, the gamified approach to quitting bad habits. Outside of work, I am an ambassador for the iSwim4 organization and recently completed their 2023 Catalina Channel Relay for Social Responsibility. I was a part of a six-person team who swam the channel at night to raise funds and awareness for those looking to access recoveryI am also active in my community and am an elected Board of Trustees Member of La Jolla Town Council. I volunteer with many other organizations such as the Challenged Athlete Federation, La Jolla Christmas Parade, I Love a Clean San Diego and AmpVets.Above all else, I am an outspoken advocate for mental and physical health. I have seen firsthand the profound impacts a person’s health has on overall quality of life. Having made radical changes to my own mental and physical health, I am now committed to using my platform to inspire others to make positive changes in their lives. I am living proof that if you prioritize your health and wellbeing you can become the person you want to be in this world.
Verint
View- Website:
- verint.com
- Employees:
- 4302
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Product Manager: Cloud And Pc ApplicationsVerintSan Diego, Ca, Us -
Product Manager Cloud And Pc ApplicationsVerint May 2023 - PresentMelville, New York, UsI'm leading Verint's cloud strategy and building a cloud native application which is currently in development and will reshape the video surveillance industry for financial institutions. While designing our future, I also own our current software solutions and have overseen several releases to our current products, OpCenter, Verint Video Investigator and Guard Center.Additionally, I played a key role in the evaluation and ultimate acquisition of a third party code base that provides our integrator partners the ability to manage and monitor their iOT devices. Our first in the market product is called MSS and I lead the offshore team responsible for integrating with our systems. We are currently in beta and are quickly moving towards GA.I regularly interface with customers and manage relationships with third party vendors. -
InnovatorKaged Jan 2024 - PresentIrvine, California, UsAs a Kaged Innovator, I create social media content to promote brand awareness for Kaged muscle supplements. These are the only supplements I use as part of my training as an open ocean distance swimmer. -
Ambassador AthleteThe Feed May 2024 - PresentBoulder, Co, UsI create social media content to promote brand awareness for athletes who are fueled by The Feed. -
FounderBlue Ocean Tech Sep 2021 - PresentIn 2021, I founded Blue Ocean Tech (BOT) to pursue my mobile application concepts and provide consulting services to guide clients on creating a compelling business plan for investors as well as engineering ready user stories for easy estimation and implementation.One of my concepts, CRTFD QTTR (Certified Quitter), is a game you play to quit your bad habits. Players purchase a habit specific quitting game, earn XP by completing daily wellness challenges and level up by reaching abstinence milestones. Modeled after gaming communities, players can view leaderboards and connect with other CRTFD QTTRs for support and to share their wisdom with others.My first app, NiteVybe, provides real time nightlife information by crowdsourcing data in the same way that Waze provides current traffic conditions. I was able to launch a prototype and partnered with several local venues and musicians to validate the concept. NiteVybe is currently awaiting production level development.Additionally, I provide product management consulting services in the following areas: MVP definition, workflow automation, UI/UX, mobile, DevOps, cloud architecture, integrations and story writing.BOT also offers social media management, analytics, Google Ad services, content creation, content marketing, video editing and e-commerce services. -
Member Board Of TrusteesLa Jolla Town Council Apr 2023 - Apr 2024Elected member of the Board of Trustees for the La Jolla Town Council.I am the chair of the Wildlife & Nature and Intern committees. I am also an admin for the social media. -
Product ManagerTeradata Jul 2020 - Sep 2021San Diego, California, UsProduct Manager for Teradata Tools and Utilities (TTU) which includes drivers (JDBC, ODBC, R, Python and Go), data providers (.NET Data Mover and Entity), connect and access tools (CLI, TDP, TCHN, TDWallet), analyst tools (Jupyter, Studio, BTEQ and SQL Assistant) and our Mainframe Database product.Own roadmap for strategy to decouple our applications and seamlessly integrate our hardware systems to cloud providers and partners.Created company-wide API strategy, as part of our cloud-first initiative, which includes tooling, management, publishing and standards.Work with vendor to develop proof of concept for company API strategy.Collaborate and coordinate across multiple teams to plan and deliver on-time releases that contain requirements for multiple customers.Successfully released TTU 17.10 to GA in July 2021 after managing the Beta program. -
Product OwnerSolera Holdings, Inc. May 2016 - Jul 2020Westlake, Texas, UsCreated the world’s first automated estimating system which completely replaces the human appraiser in the estimate process. The app, which goes to production in July, uses Visual Intelligence and Machine Learning to identify damage to the vehicle and then the Automated Appraisal Engine automatically creates the estimate without human involvement.Managed integration with Legacy systems and implemented framework to ensure all applications were production ready.Product Owner for GoTime Driver/Pocket Estimate our current mobile estimating application. The app has approximately 30k users per month and an average rating of 4.8. It is currently being used by State Farm and The General.Product Owner for GoTime Inspection our current mobile estimating application designed for fleets. It is currently being used by Avis and Toyota.Previously, I was the Product Owner for our Estimate Compliance suite which delivered millions of dollars of savings to our clients by ensuring an accurate and quality estimate. I supported the Legacy application and also rebuilt the new version of the application.My teams use XP and Lean Startup framework for our discovery, design and development. We pair program, automate all of our testing a CI/CD pipeline to integrate and deploy our code. These practices allow us to deliver value and quality at a rate that is unmatched in the organization and puts us on par with the best teams in any organization.During this time, I completed two engagements with Pivotal Labs where I paired with the Pivotal team to learn XP, automated testing and modern cloud architecture. One of the engagements was in Toronto and the other was in Denver. -
Associate Product ManagerRenovate America Nov 2015 - May 2016San Diego, California, UsDefined product requirements, owned the long-term roadmap and communicated to executive stakeholders the direction and performance of the software that is the backbone of the organization’s business.Developed and successfully executed go-to-market plans and worked with all departments including operations, training, legal and marketing to ensure successful software releases. I also developed and tracked key metrics to report on the business impact.Utilized data and statistical analysis in order to prioritize features and make product decisions.Tested hypotheses about customer needs through interviews and user acceptance testing.Successfully delivered the replatform of our current contractor portal and had a significant impact on key metrics. -
Black Belt & Product ManagerGeico Sep 2013 - Nov 2015Chevy Chase, Md, UsI led our company’s transition from Lean Six Sigma to Agile methodologies. I managed 60% of the projects in my company’s end-to-end digital claims portfolio. My role required me to innovate and utilize data to develop a completely automated claim path for the customer where no manual intervention is necessary. I owned the product roadmap and my team utilized minimal viable products, A/B testing, statistical analysis, crowd sourcing and focus groups to develop the best possible user experience and drive digital claims transactions. Additionally, I owned the stakeholder management plan and communicated all changes and product results to our executive officer team.Developed company’s Digital First Contact product. First contact is the initial interaction we have with a customer involved in a claim and is the number one reason we receive phone calls. No other insurance carrier has this digital functionality. Previously, this was a phone only process. The product saved the company $1.1M in manual processing on an annual basis.Developed new system logic that had a targeted approach to flagging claims where coverage investigation was needed. Also, designed requirements for online messaging to advice the customer of the next steps they can take on their claim to assist with the coverage investigation. The project had an annual savings of $3.4 million.Created self-service option for users to add, edit and view their claim information. The product eliminated 214,000 calls per year and saved $530,000 in 2015. -
Claims Department SupervisorGeico Aug 2011 - Sep 2013Chevy Chase, Md, UsManaged team of 10 – 15 claims service representatives who process over $1 million in annual claims payments. -
Bodily Injury AdjusterGeico Jan 2010 - Aug 2011Chevy Chase, Md, UsNegotiated with attorneys to settle pre-trial bodily injury claims; total settlements exceeded $200,000 per monthRanked number one in department for number of injury claims which reached a negotiated settlementRanked top quartile in lowest average payment for claims settlementsLed team which analyzed over 1,000 claims to determine cause of vehicle repair delays and developed procedures which successfully decreased the average days to repairDeveloped regional diminution of value procedure -
Liability AdjusterGeico Mar 2008 - Jan 2010Chevy Chase, Md, UsNationally highest ranked associate in 2009.Developed and presented work shop designed to increase departmental customer service resultsMember of special projects team which completed internal consulting projects for management -
Claims Service RepresentativeGeico Apr 2007 - Mar 2008Chevy Chase, Md, UsServiced and authorized payments for claims with clear liability and no injuries -
Customer Service RepresentativeGeico Nov 2005 - Apr 2007Chevy Chase, Md, UsLicensed insurance agent in the State of Hawaii; Sold $1 million personal umbrella policies
Eric Fletcher Skills
Eric Fletcher Education Details
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University Of San DiegoBusiness Administration; Finance And International Business -
University Of The PacificPsychology
Frequently Asked Questions about Eric Fletcher
What company does Eric Fletcher work for?
Eric Fletcher works for Verint
What is Eric Fletcher's role at the current company?
Eric Fletcher's current role is Product Manager: Cloud and PC Applications.
What is Eric Fletcher's email address?
Eric Fletcher's email address is er****@****inc.com
What schools did Eric Fletcher attend?
Eric Fletcher attended University Of San Diego, University Of The Pacific.
What are some of Eric Fletcher's interests?
Eric Fletcher has interest in Economic Empowerment.
What skills is Eric Fletcher known for?
Eric Fletcher has skills like Leadership, Insurance, Data Analysis, Microsoft Excel, Process Improvement, Analysis, Microsoft Office, Strategic Planning, Customer Service, Project Management, Management, Strategy.
Who are Eric Fletcher's colleagues?
Eric Fletcher's colleagues are Joseph Schaffer, Stacy Dellefield, M.s. Imc, Hilda Blasius, Sarvesh Tomar, Aniket Kere, Matt Rinehart, David Berat, Phd.
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