Eric Flood Email & Phone Number

San Francisco, Us

San Mateo, California, Us

Deploy, configure and manage infrastructure security products, tools and solutions to help augment security threat monitoring, detection, prevention and compliance as part of Guidewire’s cloud security architectureWork with Cloud Operations, IT and product teams to perform security reviews and approvals for the planned deployments, initiatives and/or changes in the Guidewire’s public cloud environment as part of the SDLC and Change Management processesResponsible for the vulnerability management program that includes periodic scanning, reporting, and tracking remediation of the security vulnerabilitiesDefine the configuration best practices and hardening standards for the deployed AWS accounts and their various types of assets and servicesDevelop and enforce cloud security standards in AWS including IAM policies, security groups, S3 bucket policies, encryption, network security, cloud workload and container security, logging, monitoring etc.Respond to and perform initial investigation and triaging of alerts from security tools and products like SIEM, IDS/IPS, EDR, Email Security etc.

Santa Clara, California, Us

o Drives technical implementation for the development, design, and systems integration for large scale projects, services, and technical support from definition phase through implementation with a focus on Security and Networking.o Point of contact for close coordination between InfoSec and IT Client Services, including Mobile MDM, Endpoint Patching, Red Teaming, and both internal and external CTF events.o Ownership of the network segment for our global events program, including contract negotiations, site evaluation, specification and design, implementation, on-site setup, on-site event support, global coordination, and training.o Technical Instructor on PANs NGFW for outside customers as part of Palo Alto Network's cutting edge Cyber Range Program.

Santa Clara, California, Us

o Responsible for all aspects of user setup, user accounts, system patching, antivirus, system imaging, mobile services, video conference, printers/copiers/phone systems and general company hardware/software.o Document, resolve, and /or escalate issues in a timely and appropriate manner to higher level staff through our ServiceNow environment.o Requires recent hands-on technical experience with Windows 8.1, Windows 7, Microsoft Office Suite, Mac OSX (Mountain Lion, Mavericks), Microsoft Active Directory, Microsoft Exchange, system imaging, vpn, network connectivity including 802.11x, Dell hardware, Apple Macbook hardware, mobile devices and supporting remote staff.

Irving, Tx, Us

o Providing Tier 2 support and ticket escalation for evolving user base, as well as maintaining and improving user relations with the IT Department.o Responsible for maintaining and updating critical server infrastructure, including Microsoft WDS, Active Directory, and Exchange servers.o Lead administrator on several large projects including Phone System Migration, Multimedia Display System configuration, as well as implementing and administrating a ServiceNow Ticketing environment.

Atlanta, Ga, Us

o Managed IT department for approximately 350 users across four locations, including the training and management of an assistant.o Accountable for the setup and execution of critical sale day operations, including the immediate response of troubleshooting issues in a high pressure environment.o Chosen to be part of a select team that deployed over 15,000 PCs and migrated existing user state from XP to Win 7 with extreme budgetary and time constraints.

Washington, Dc, Us

o Managed the day to day workload of eight field agents and held accountable for their finished output on a daily basis.o Trained incoming enumerators on the proper techniques for field operations in line with the Census Field Operation guidelines.o Responsible for completing monthly reviews on the efficacy and performance of field agents.

79409, Tx, Us

o Fielded incoming Tier 1 phone requests for technical support covering a broad spectrum of topics including wireless setup and troubleshooting, virus removal, and other technical requests.o Trained new employees on phone etiquette and operating procedures through guided walkthroughs in line with the Student Analyst Operational Guidelines.o Collaborated with coworkers to work through complex customer issues via cooperation and escalation.