Eric Flood Email & Phone Number

San Francisco, US

San Mateo, California, US

Deploy, configure and manage infrastructure security products, tools and solutions to help augment security threat monitoring, detection, prevention and compliance as part of Guidewire’s cloud security architectureWork with Cloud Operations, IT and product teams to perform security reviews and approvals for the planned deployments, initiatives and/or.

Santa Clara, California, US

o Drives technical implementation for the development, design, and systems integration for large scale projects, services, and technical support from definition phase through implementation with a focus on Security and Networking.o Point of contact for close coordination between InfoSec and IT Client Services, including Mobile MDM, Endpoint Patching, Red.

Santa Clara, California, US

o Responsible for all aspects of user setup, user accounts, system patching, antivirus, system imaging, mobile services, video conference, printers/copiers/phone systems and general company hardware/software.o Document, resolve, and /or escalate issues in a timely and appropriate manner to higher level staff through our ServiceNow environment.o Requires.

Irving, TX, US

o Providing Tier 2 support and ticket escalation for evolving user base, as well as maintaining and improving user relations with the IT Department.o Responsible for maintaining and updating critical server infrastructure, including Microsoft WDS, Active Directory, and Exchange servers.o Lead administrator on several large projects including Phone System.

Atlanta, GA, US

o Managed IT department for approximately 350 users across four locations, including the training and management of an assistant.o Accountable for the setup and execution of critical sale day operations, including the immediate response of troubleshooting issues in a high pressure environment.o Chosen to be part of a select team that deployed over 15,000.

Washington, DC, US

o Managed the day to day workload of eight field agents and held accountable for their finished output on a daily basis.o Trained incoming enumerators on the proper techniques for field operations in line with the Census Field Operation guidelines.o Responsible for completing monthly reviews on the efficacy and performance of field agents.

79409, TX, US

o Fielded incoming Tier 1 phone requests for technical support covering a broad spectrum of topics including wireless setup and troubleshooting, virus removal, and other technical requests.o Trained new employees on phone etiquette and operating procedures through guided walkthroughs in line with the Student Analyst Operational Guidelines.o Collaborated.