Eric Follows Email & Phone Number

Pontiac, Michigan, United States

Developing Computer-Based Training (CBT) in the Cornerstone LMS and Instructor Lead Training (ILT) for onboarding IT professionals; Scrum Masters, Business Analysts, and Product Owners. Content focused primarily on the Agile work processes, including Scrum and Kanban.

Detroit, Michigan, United States

Southfield, Michigan, United States

Hired onto the Culture & Communications team to assist with technology transition to an Enterprise Resource Planning (ERP) software platform with an Oracle backend for data management. Worked withthird-party IT company and internal stakeholders to map workflows, participated in QA testing in sandbox environment, attended wireframe demos, reviewed Business Requirements Documents, and submitted reports on functionality and usability. Documented internal policy and procedure, tested processes, and facilitated change management across approximately 5,000 impacted team members. Document library was published on an internal server from the role of website administrator,using the Content Management System (CMS) SAP Jam, which transitioned to WorkZone, requiring extensive data migration.Routinely collaborated with Subject Matter Experts and Project Managers through the task tracking platform Wrike, bringing projects from the conceptualization phase through to publishing. Communication skills were a key attribute, as projects touched on any number of business areas, and required regular investigation into policy and procedure of obscure or uncommon workflows.Storyboarding, script writing, voice over recording, and interactive design all utilized in the creation of eLearning content and tutorial videos for training and onboarding. Focus on engagement and retentionof information, using a multimedia approach with ADA and multi-lingual accessibility as a priority.

Ferndale, Michigan, United States

Contract-based position assisting with on-set video production for marketing and promotional content created for various clients, primarily focused on event promotion and convention hall stage presentation. Review of scripts prior to filming, verifying lines with teleprompter, and monitoring material during filming to check for continuity errors. Occasional work as a sound tech, monitoring audio recording through a headset, and managing recording equipment, including booms, shotguns, and lavalier microphones. Setup and teardown of lighting, sound green screen, and other recording equipment pre- and post-production.

Built travel blog with social media presence to promote travel photography and photo tours. Filmed the Northern Lights in Iceland and hiked the Camino de Santiago in northern Spain, a 480mi long pilgrimage trail leading to Compostella. Also traveled to India, Vietnam, and Thailand. Helped others with basic photography principles such as composition, lighting and exposure, equipment management when traveling, image processing and editing, and file handling for both online publishing and physical printing.

Detroit

Served within the training team as graphic designer, copywriter, and website administrator. Collaborated with Trainers and Coaches on content development of manuals and teaching materials across multiplebusiness areas of loan and mortgage processing with a focus on making lessons more engaging, coherent, and impactful. The primary means of loan interaction was a proprietary software platform, which required a combined understanding of data management and financial policy, necessitating a nuanced and sophisticated comprehension in our learners. Multiple scenarios and if/then branches needed mapping and articulation to guide team members in effective and appropriate handling of loans without introducing unnecessary delays or bottlenecks in processing. Assessments were created to track learner comprehension, and routine compliance courses were used to track departmental improvements per quarter. Built assessments for new hires in the Learning Management Systems (LMSs), Questionmark and Skillo. Frequently functioned as an editor for technical writing. Maintained a document library of over 1,700 files on an internal network, using Microsoft SharePoint, accessed by over 3000 team members.

Seoul, South Korea

Photograph, process, and publish product images online for company's eCommerce site, blog, and social media. Coordinate marketing and promotional material with Ralph Lauren, Hong Kong.

Seoul, South Korea

Activity based teaching focus, geared to inspire engaged participation from learners.Coordinated task management with associates to effectively implement curriculum.Consistent progress reports written to monitor and document student development.

Seoul, South Korea

Taught Art, Drama, Science, and Yoga in an English immersive environment.Adapted curriculum to the German teaching philosophy developed by Friedrich Fröbel.Lessons focused on Multiple Intelligences theory of Howard Gardner,targeting students language acquisition not only through Linguistic comprehension,but also through Visual, Tactile, Kinesthetic, Rhythmic, and Logical thought processes.

Busan, South Korea

Coordinated and documented lessons with four associates for 750 students. Developed supplementary material in coordination with existing curriculum. Daily presentations for students, weekly presentations for staff.

Bachelor'S Degree, Fine Arts

Study Abroad, Fine Arts