Eric Piché Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Leading the implementation of the Data Strategy for the Ministry of Citizenship & Immigration and subsequently for the Citizenship & Immigration Division within MCCSS. - Defined outputs and outcomes of a successful data strategy, as well as data collection and dashboard reporting to assess and communicate performance. - Designed & launched the Ministry's.

Toronto, ON

• Hired by the Digital Services Transformation Branch to lead a research project to better understand the needs of benefits recipients with regard to service delivery, particularly with a view to optimizing the online.
• Leading a multi-ministry research project while negotiating and managing the needs of diverse stakeholders
• Reconciling the research needs of multiple partners and clearly articulating these in a Request for Services
• Led the procurement process to a successful outcome, including evaluation of proposals and vendor selection
• Collaborated with partners to methodically ensure objectives were met via various research methods
• Supporting the drafting of various research instruments such as a survey tool

Toronto, ON

• Hired to conduct research, assess current state of data management with the goal of elaborating, in partnership with all stakeholders, a Ministry-wide data analytics strategy.
• Stakeholder engagement, relationship management, needs assessment
• Developed a customized Data Management and Analytics Maturity model
• Led Immigration Division’s completion of the Open Data Inventory

Toronto, Ontario

• Key leader of the newly formed eCommerce team, created to optimize the digital funnel for improved customer experience and revenue growth. The specific focus of this role was to develop a mature and capable Digital.
• Assessed current-state and developed roadmap for future Digital Analytics Practice
• Developed documentation and implemented processes to support fledgling analytics practice
• Managed multiple vendor relationships as part of the implementation of the Digital Analytics Practice
• Conducted stakeholder interviews to establish performance measurement framework for current website and new website
• Completed full-data audit of existing implementation to assess current-state data quality

Toronto, Ontario

• Hired as part of the digital team in order to implement a Digital Analytics practice for the existing website & intranet as well as define the performance measurement strategy for the new website.
• Designed and built the first Digital Enterprise Dashboard for Mackenzie
• Collaborated with Marketing team to create and deploy campaign data collection methodology and performance reporting
• Developed process for campaign measurement with partner agency as well as marketing colleagues
• Worked closely with internal technology partners to define data collection on new website
• Conducted stakeholder interviews to establish performance measurement framework for current website, new website as well as Intranet site

Toronto, ON

• As manager of the Insights & Analytics team, I oversaw the digital performance measurement strategy for BMO Financial Group's North American digital properties. The team provided reporting, analysis and insights to.
• Consulted stakeholders to develop and socialize BMO’s digital performance measurement framework.
• Continuously evolved the reporting and KPI framework to better align with business objectives.
• Engaged in multiple communication activities to socialize eChannel’s data-driven approach to marketing.
• Implemented process improvements to better. communicate insights, engage stakeholders & drive change.
• Led the selection and implementation of an enterprise-class online voice of the customer solution.

Ottawa, ON

• Conducted primary and secondary research on various topics including technology forecast, e-consultation, usability testing, and taxonomy & information architecture development.
• Managed Web strategy projects and teams under tight deadlines toward successful and timely completion.
• Implemented media & trend monitoring newsletter to enhance knowledge sharing among staff and clients.
• Designed client satisfaction surveys, cleaned data, conducted analysis and reported on findings.
• Conducted interviews and focus groups and analyzed and reported on results.
• Wrote content for the Web, including editing and reformatting of content and technical Web documentation in various styles to meet the needs of different audiences.

Web Intelligence, Business Intelligence/Data Warehouse

Master Of Arts (M.A.), Sociology

Bachelor Of Arts, Honours (B.A.H.), Sociology