Managing an IT Services team providing diverse campus-wide enterprise class solutions for email delivery and security, cloud productivity and storage platforms, VoIP telephony, and web conferencing. Providing product management oversight to multiple product portfolios, as well as product ownership and project management for specific aspects of our portfolios. Providing supervision, direction, mentoring, and professional development opportunities for approximately one dozen IT and service professionals.

Manage the development, deployment, operations, and retirement for multiple large-scale and complex applications for the entire campus community including, but not limited to; Campus-wide email relays and spam control, Campus-wide mailing lists services, organizational systems and services monitoring and metrics gathering, organizational CMDB applications, and front-line user support tools. Play a primary role in Service strategy and planning for these applications, planning and managing transition or deployment projects, as well as managing multiple service administrators or technicians. Coordinate with various organization departments and campus stakeholder groups to ensure service infrastructure and customer satisfaction.

Service and process design, management, and support for campus-wide applications and services.

Planning, implementation, and management of various technology platforms to support cloud storage and backup services, hosted email and web solutions, hosted virtual and physical servers, and rented rackspace. Policy planning and implementation to seek SAS70, HIPAA, PCI, SOX, and GLBA compliance. Sole responsibility for VMWare platforms, EMC and Dell storage platforms, Cisco UCS server platforms, and various others.

Long-term contracts to university units, providing IT infrastructure planning, maintenance, and support. IGPA Center for Technology and Public Policy - Involved in designing and deploying servers and network needs for a new development office, including VMware Infrastructure servers and Redhat Enterprise Linux servers. Deployment and integration of office collaboration tools including; Confluence WIKI, JIRA project/issue tracking, and Alfresco Document management. Deployment of an enterprise development environment including; SVN, Bamboo continuous integration, Maven/Archiva repositories, and Crucible code management. Design and implementation of a Nagios network and server monitoring solution. Integration of all office tools and websites with single-source authentication using LDAP, Active Directory, and Atlassian Crowd authentication managment.College of Engineeringmaintenance and management of Engineering Workstations; Services for laboratory workstations, staff and student accounts, network and hosted services infrastructure, large-scale storage accounting, and managed client print services.

Outsource and Consulting services for Windows and Novell networks including; network and server design, implementation, and maintenance; infrastructure, policy, and security auditing and documentation; support for Microsoft Exchange, SQL, ISA, WSUS, Sharepoint; Cisco, 3com, Sonicwall, and Barracuda security implementations; security and compliance auditing for financial institutions.

Administration of a Microsoft Windows network with Windows 2000 Professional and Windows XP workstations, Windows Server 2000 and 2003, Microsoft Exchange 2003, Microsoft SQL 2000, including complete system upgrades for all Windows and Exchange servers. Cisco switching, routing, wireless, and VPN services. Employee use and support policy development and documentation. Supervision of Helpdesk operations and technicians. Network monitoring and alerting with "Trackit", "What's Up", and "Scrutinizer".

Planning, implementation, maintenance, and monitoring of network servers and infrastructure. Coordinate helpdesk services and supervise helpdesk technician and interns. Plan and maintain inventory of all Village workstations, servers, network equipment, cell phones, pagers, copiers, fax machines, toner consumables, and phone systems. Research and recommend all computing and communications upgrades and purchases.

Primary technical support for Microsoft Product Support Services. Provided call center support for Microsoft Windows 9x Desktop Operating systems, including packaged products such as; Outlook Express, Internet Explorer, Netmeeting, FrontPage Express, Plus!, Microsoft Internet Connection Sharing, Microsoft Exchange Client and Post Office, and Windows networking.