Eric Frances Email & Phone Number

Montrouge, France, Fr

Boston, Ma, Us

Words matter... expert.ai is the leader in applying AI to understand the language of your business. Our platform powers deep language understanding in any process and domain for faster, smarter, and more consistent decisions, by combining machine learning and knowledge-based approaches - what Gartner calls Composite AI or Hybrid AI.With success in a range of sectors and use cases including :- knowledge discovery (Intelligence, Defense, Pharma, Research, Manufacturing), - Intelligent process automation (Banking, Insurance), - and customer or employee insight (all), expert.ai makes the promise of AI language understanding a reality.Main Verticals : Banking, Insurance, Defense, Manufacturing, Healthcare & PharmaCompetitors : Do AI Yourself - Open Source / Hugging Face / OpenAI, Microsoft, IBM Watson, 3DS (Dassault), SAS, Hyperscience, Cohere, H2O.ai, PalantirPartners : Accenture, Cognizant, IBM Consulting, Fincons, Blueprism, Guidewire

Santa Clara, California, Us

Led the sales team in France, UK, DACH, BeNeLux during the transition from ibi to Tibco

Fort Lauderdale, Florida, Us

Merged with Tibco in January 2021.Information Builders or ibi, provides the industry’s most scalable software solutions for data management and analytics. We help organizations operationalize and monetize their data through insights that drive action. Our integrated platform for business intelligence (BI), analytics, data integration, and data quality, combined with our proven expertise, delivers value faster, with less risk.Led a team of 30+ people, focusing on Enterprise customers. Rebuilt an entire team in France.121% of regional target and 68% YoY growth.Main Verticals : Banking, Insurance, Manufacturing, Utilities, Defense (UK)Competitors : Tableau, Qlik, SAP BI, Tibco, AbInitio, Talend, informatica, SAS, Microstrategy

Helping early stage startups & SaaS players to get their mojo working !Worked with 10+ startups in Marketing Automation, Blockchain, HRtech, Social Good ... Attended CES 2017, Websummit in Lisbon (2018) + Vivatech, BIG (BPI)

Paris, Île-De-France, Fr

Become the company your partners love to work with !myprm is a Partner Relationship Management Platform built for startups and high growth companies. Our goal is to help you to supercharge your channel business thanks to our easy to use digital platform. Build a partner portal in seconds, post and manage product content "hot from the press", build campaigns and use your partners to relay them in the format they want, exchange business information (leads) and collaborate with your partners to best serve your customers (CX through your ecosystem is key).Built a team of 10+ people developping the productCreated the brand and the visionDevelopped the marketing materials - pitch deck, web site ...Acquired the first referencesDevelopped a co-design program to close loop, and integrate customer requirements in the roadmapGeneral managementCompetitors : Impartner, Salesforce, Zinfi, Channeltivity

Sunnyvale, Ca, Us

eGain’s customer engagement solutions power digital transformation strategies for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. Gartner said that eGain’s ‘Knowledge Management Solution’ is the BEST of the best in their 2013 MQ report on web customer service and our market leadership is confirmed by all the major analysts. Hired, enabled and led a team of 20+ people focusing on selling complex solutions to early adopters - a couple of years before digital customer engagement became mainstream.Acquired 8 new Enterprise logos, delivered 3 digits growth, and developped partnerships with major SIs or local customer experience / contact center specialists leveraging our global Alliance with Cisco.Main Verticals : Insurance, Financial Services, Retail, Travel & HospitalityPartners : Orange Business Services, Telindus, Comparex, Cisco, Indra, Telefonica, BTCompetitors : Salesforce, Servicenow, Moxie, Kana, Genesys, eptica, Oracle, Nice

Houston, Texas, Us

Following the acquisition of Numara Software by BMC.Managed the integration within BMC and re-structured the team to better cover mid-market by shifting to a 100% direct touch / indirect fulfillment strategy in less than 2 quarters. Gained overall responsibility in France for BMC’s fastest growing new SaaS product line, RemedyForce - in partnership with Salesforce.

Over 7 years, consistently met the targets, delivering double digit annual revenue growth YoY within a company delivering 40% EBITDA YoY - with an average of 40% new business revenue, 50% indirect - reaching 2000+ customers in the region prior the acquisition of the company by BMC Software in 2012.Numara Software was a global provider of IT management solutions for IT professionals who need to simplify and gain control over their increasingly complex environments. Numara Software's trusted solutions automate critical IT functions, such as help desk, Service Management and asset management, software patch and deployment, and network monitoring. The company served 50000 customers WW, supporting more than 20 millions of IT assets. Joined as the 1st French / Southern Europe hire, based in the UK during 5 years.Grown a sales & marketing team of more than 30 people focusing on mid market and Enterprise customers.Built an extensive network of partners across the region (50+) and 3 distributors. Interim management of Central Europe & Nordics during 3 quarters in 2010.Managed the integration of :- Unipress Software (ITSM) acquired in 2006- Criston Software (French based - device management) acquired in 2009- From Distance (Mobile Device Management) in 2011.Launched Numara Cloud in 2010 : https://lalettreducloud.com/2011/04/12/numara-software-mode-heberge-et-saas-pour-une-gestion-souple-des-services-informatiques/Main Partners : SCC, DCI (now APIXIT), IT-Tude (now Quadogis), T-Systems, Indra, Informatica el Corte Ingles, Dinsa, Smart Vision (part of Smart Group)...Competitors : Servicenow, BMC, CA, HP, Frontrange, Landesk now Ivanti, Easyvista, Matrix42, Microsoft

Massy, France, Fr

Massy, France, Fr

Following Management changes and integration of new Investors, Quadratec became Atempo.Developped and managed channel in Netherlands, Belgium, Luxembourg, Switzerland, Italy, Spain

Massy, France, Fr

Managed development in APAC with major sales focus in Korea.Train & support our VAD (Compaq APD & GCD, Global services) and its resellers.Develop marketing activities and lead generation programs.Sales follow-up and direct management of first or significant deals.

Massy, France, Fr

Coordination of the German technical teamSupport of the Business Development ManagersSupport of the existing EMEA ChannelSales & Presales support for 2 partners in Asia (Korea & Taiwan)

Massy, France, Fr

Incident solving, follow-up, installation and training.Support Account Manager for the International Partners.

Final training period part of the Polytech Paris Sud course