Eric Francis
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Eric Francis Email & Phone Number

Associate Director Business Transformation at Verizon
Location: San Francisco Bay Area, United States, United States 5 work roles 2 schools
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Current company
Role
Associate Director Business Transformation
Location
San Francisco Bay Area, United States, United States
Company size

Who is Eric Francis? Overview

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Quick answer

Eric Francis is listed as Associate Director Business Transformation at Verizon, a company with 151940 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Eric Francis.

Eric Francis previously worked as Manager- Business Transformation at Verizon Wireless and District Manager - Retail Sales at Verizon Wireless. Eric Francis holds Master Of Business Administration - Mba, Business Administration And Management, General from Capella University.

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Email format at Verizon

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Verizon

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Profile bio

About Eric Francis

Transforming customer success strategies to maximize innovation, exceed financial savings targets, and ensure a personalized premium experience. Over 20 years of involvement in leveraging and leading strategic partnerships to identify and eliminate pain points, automate interactions, and optimize engagement in multiple mediums.

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Eric Francis's current company

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Verizon
Verizon
Associate Director Business Transformation
basking ridge, new jersey, united states
Website
Employees
151940
AeroLeads page
5 roles

Eric Francis work experience

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Associate Director Business Transformation

Current

Leader of high-performing professionals who turn strategy into reality utilizing personalized platform management (NBx), AI Native, and Interactive Voice Response (IVR) resulting in $663M of savings over 4 years. - Coordinated multiple team deliveries with capital planning, customer success, initiative owners, GTS, workforce planning, and finance to.

May 2019 - Present

Manager- Business Transformation

San Jose, CA

Examined the overall customer journey and experience to develop a roadmap and financial view of project priority. Cross functional collaboration, design thinking utilization, and change execution strategy. - Led seven prepaid digital customer initiatives generating $31.2M in operational expense from digital adoption. Streamlined process flows to help.

Jul 2015 - May 2019

District Manager - Retail Sales

Exceeded sales, service and revenue objectives by providing clear vision, motivation and training to ensure execution on key initiatives with nine direct reports and extended staff of over 100+ employees.- Decreased customer churn 30% by co-creating and leading Loyalty Council Team with managers and marketing team to generate targeted client campaign.

Aug 2011 - Jul 2015

Dm Indirect Sales

San Jose, CA

Managed contract negotiations between agent/retailers and Verizon Wireless. Developed action plans designed to increase sales productivity and maximize market distribution.Facilitated in opening 59 new local and national points of distribution.Increased upgrades Year-Over-Year 24% in 2009, 35% in 2010, and 32% in 2011.Leader of the Indirect Council Team.

Sep 2007 - Aug 2011

Manager - Retail & Indirect Sales

Buffalo, New York Area

Provided exceptional team management, career development and exceeded sales objectives 136% by supporting both local and national retailers in the Buffalo, NY market to drive operations and sales.Contributed to sales strategy development and execution to ensure products and services were effectively showcased in alignment with sales goals.Provided sales.

Sep 2000 - Sep 2007
Team & coworkers

Colleagues at Verizon

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2 education records

Eric Francis education

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Mass Communication/Media Studies

Activities and Societies: Sigma Pi Fraternity, International. Charter Member of the Eta-Phi chapter

FAQ

Frequently asked questions about Eric Francis

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What company does Eric Francis work for?

Eric Francis works for Verizon.

What is Eric Francis's role at Verizon?

Eric Francis is listed as Associate Director Business Transformation at Verizon.

Where is Eric Francis based?

Eric Francis is based in San Francisco Bay Area, United States, United States while working with Verizon.

What companies has Eric Francis worked for?

Eric Francis has worked for Verizon and Verizon Wireless.

Who are Eric Francis's colleagues at Verizon?

Eric Francis's colleagues at Verizon include Thambu Selvi Marimuthu, James Culver Ii, Carlos Spriggs, Rick Malmgren, and Gavin Hook.

How can I contact Eric Francis?

You can use AeroLeads to view verified contact signals for Eric Francis at Verizon, including work email, phone, and LinkedIn data when available.

What schools did Eric Francis attend?

Eric Francis holds Master Of Business Administration - Mba, Business Administration And Management, General from Capella University.

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