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Eric Francis is listed as Associate Director Business Transformation at Verizon, a company with 151940 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Eric Francis.
Eric Francis previously worked as Manager- Business Transformation at Verizon Wireless and District Manager - Retail Sales at Verizon Wireless. Eric Francis holds Master Of Business Administration - Mba, Business Administration And Management, General from Capella University.
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Transforming customer success strategies to maximize innovation, exceed financial savings targets, and ensure a personalized premium experience. Over 20 years of involvement in leveraging and leading strategic partnerships to identify and eliminate pain points, automate interactions, and optimize engagement in multiple mediums.
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Leader of high-performing professionals who turn strategy into reality utilizing personalized platform management (NBx), AI Native, and Interactive Voice Response (IVR) resulting in $663M of savings over 4 years. - Coordinated multiple team deliveries with capital planning, customer success, initiative owners, GTS, workforce planning, and finance to.
San Jose, CA
Examined the overall customer journey and experience to develop a roadmap and financial view of project priority. Cross functional collaboration, design thinking utilization, and change execution strategy. - Led seven prepaid digital customer initiatives generating $31.2M in operational expense from digital adoption. Streamlined process flows to help.
Exceeded sales, service and revenue objectives by providing clear vision, motivation and training to ensure execution on key initiatives with nine direct reports and extended staff of over 100+ employees.- Decreased customer churn 30% by co-creating and leading Loyalty Council Team with managers and marketing team to generate targeted client campaign.
San Jose, CA
Managed contract negotiations between agent/retailers and Verizon Wireless. Developed action plans designed to increase sales productivity and maximize market distribution.Facilitated in opening 59 new local and national points of distribution.Increased upgrades Year-Over-Year 24% in 2009, 35% in 2010, and 32% in 2011.Leader of the Indirect Council Team.
Buffalo, New York Area
Provided exceptional team management, career development and exceeded sales objectives 136% by supporting both local and national retailers in the Buffalo, NY market to drive operations and sales.Contributed to sales strategy development and execution to ensure products and services were effectively showcased in alignment with sales goals.Provided sales.
Other employees you can reach at verizon.com. View company contacts for 151940 employees →
Thambu Selvi Marimuthu
Colleague at VerizonChennai, Tamil Nadu, India, India
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JC
James Culver Ii
Colleague at VerizonAlpharetta, Georgia, United States, United States
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CS
Carlos Spriggs
Colleague at VerizonBaltimore, Maryland, United States, United States
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RM
Rick Malmgren
Colleague at VerizonAustin, Texas Metropolitan Area, United States
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GH
Gavin Hook
Colleague at VerizonFleet, England, United Kingdom, United Kingdom
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KP
Kayla Potts
Colleague at VerizonNew York City Metropolitan Area, United States
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MC
Morgan Cornell
Colleague at VerizonLeonard, Minnesota, United States, United States
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DB
Dorothee Burchartz
Colleague at VerizonParsippany, New Jersey, United States, United States
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SQ
Sierra Quintero
Colleague at VerizonPuyallup, Washington, United States, United States
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JD
Jon Daly
Colleague at VerizonWentzville, Missouri, United States, United States
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Activities and Societies: Sigma Pi Fraternity, International. Charter Member of the Eta-Phi chapter
Quick answers generated from the profile data available on this page.
Eric Francis works for Verizon.
Eric Francis is listed as Associate Director Business Transformation at Verizon.
Eric Francis is based in San Francisco Bay Area, United States, United States while working with Verizon.
Eric Francis has worked for Verizon and Verizon Wireless.
Eric Francis's colleagues at Verizon include Thambu Selvi Marimuthu, James Culver Ii, Carlos Spriggs, Rick Malmgren, and Gavin Hook.
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Eric Francis holds Master Of Business Administration - Mba, Business Administration And Management, General from Capella University.
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