Eric Freeman Email & Phone Number

Cottage Grove, Mn, Us

Manage and consult on enterprise clients using EvidentID’s background check technology and insurance verification platform.Responsible for the direction, development, and renewal of enterprise clients and their product adoption.Communicate, collaborate, and train various teams including brokers, vendors, and end users throughout my book of business. Provide feedback to the product team on user experience.Managed and consulted a portfolio in excess of $3.5 million in ARR.

Cottage Grove, Minnesota, United States

Development leader and coach for a cross-functional remote team of 3 consultants responsible for managing customer onboarding of VR reservation software, CRM with email/marketing automation.Helped to grow the company from approximately $3.5 million annually to $15 million annually.Created a full library of knowledge base articles and training videos.Launched a vacation rental reservation software that has become a leader in the industry.Onboarded, implemented and… Show more Development leader and coach for a cross-functional remote team of 3 consultants responsible for managing customer onboarding of VR reservation software, CRM with email/marketing automation.Helped to grow the company from approximately $3.5 million annually to $15 million annually.Created a full library of knowledge base articles and training videos.Launched a vacation rental reservation software that has become a leader in the industry.Onboarded, implemented and trained on a CRM solution that included a SIP phone system for hotel reservation teams.Managed and executed email marketing campaigns for some of the nations most well known vacation rental brands. Show less

Cottage Grove, Minnesota

Responsible for coordinating all product fulfillment resources through the customer lifecycle from onboarding to customer success. Core responsibilities of this position include supervising members of the team, monitoring day-to-day operations, and providing oversight for training and support for all products produced. This servant leader will is responsible for ensuring we consistently deliver exceptional product, service and support.

Woodbury, Mn

Greens maintenance. Mowing, pin placements and general repair.

Eagan, Minnesota

Led discovery and requirements gathering of product implementation. Assisted in configuration and trained clients on use of new software.Managed the project timeframe with overall accountability, providing regular updates/reporting to project stakeholders and the client.Maintained product adoption by assisting with support requests.Effectively communicated with the client and internal teams regarding roadblocks, risk assessments and high level program milestone highlights.

Eagan, Mn

As the manager for customer onboarding at Clicksoftware my responsibilities range from creating training documents to coaching and leading my team towards more efficient and effective onboarding engagements. Working for a company with global reach has allowed me to learn how to work with many different cultures, as well. Creating relationships across the globe has strengthened my knowledge and understanding of the tech and the people. I'm always striving to learn more and grow. Being a manager… Show more As the manager for customer onboarding at Clicksoftware my responsibilities range from creating training documents to coaching and leading my team towards more efficient and effective onboarding engagements. Working for a company with global reach has allowed me to learn how to work with many different cultures, as well. Creating relationships across the globe has strengthened my knowledge and understanding of the tech and the people. I'm always striving to learn more and grow. Being a manager in the tech industry is a great way to keep that growth going strong. Show less

Eagan, Mn

Lead team by using best practices and scenario based training exercises. Used historical data to focus on areas of improvement. Implemented a new classroom style training program via webinar for low revenue customers. Developed pilot programs for customers taking the product for a "test drive" to put emphasis on what will make their implementation a success. Refined a data mining process that was in place and implemented a reporting structure through SalesForce.

Eagan, Mn

New customer project management for a tech start up. Created documentation on training and configuration for customer applications. Led live webinars to groups of customers to train them on Xora's products. Stayed connected with customers after project was complete to ensure efficient usage and potential for additional features. Overall account management for large customers with projects that would span months at a time.

Minnesota

Maintained duties as a retail store manager and also picked up duties to oversea 3 additional stores in a regional managers capacity. Drove sales in all locations. Determined best marketing strategies for each individual location. Trained managers and sales consultants on best practices and new products.

Woodbury, Mn

Lead a high volume wireless retail store. Exceeded sales goals consistently. Recruited and trained high quality sales people. Reported on sales goals to executive team and market managers. Lead initiatives within the community to drive sales such as flyer distribution and attending local events.

Woodbury, Mn

Sold and consulted customers in regards to their mobile phones. Lead the store in sales consistently and displayed a desire to become a manager.

Led location and market in smart phone sales by utilizing my interpersonal skills and vast technical knowledge.Analyze and respond to customer inquiries with haste in order to deliver a quality sales experience that keeps customers returning to our locationDirected multiple training sessions around new and upcoming mobile phones and mobile broadband productsResearch competitor websites and retail locations to recognize, analyze and respond to potential growth opportunities for the… Show more Led location and market in smart phone sales by utilizing my interpersonal skills and vast technical knowledge.Analyze and respond to customer inquiries with haste in order to deliver a quality sales experience that keeps customers returning to our locationDirected multiple training sessions around new and upcoming mobile phones and mobile broadband productsResearch competitor websites and retail locations to recognize, analyze and respond to potential growth opportunities for the optimal customer experience at Core Wireless retail locationsAnalyze, forecast and gauge sales representatives with reporting to higher level management that emphasizes the financial benefits of growth and areas of opportunities Show less

Bachelor Of Science In Information Technology, Information Technology, 3.28

Associate Of Science - As, Parks, Recreation And Leisure Facilities Management