Eric Santamaria Email and Phone Number
Long Beach, CA, US
Eric Santamaria's Location
Long Beach, California, United States, United States
Eric Santamaria's Contact Details
Eric Santamaria work email
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About Eric Santamaria
As a Senior Ops Director and Continuous Improvement Leader, I excel at aligning people, mission, processes, and tech. My mission is to guide innovative, mission-driven companies to outperform competitors, uplift Operational Agility, foster authentic belonging, and deliver customer Impact. I've led teams to improve enterprise KPIs for Safety, Quality, Delivery, Customer Experience, and Operational Excellence, saving millions for every company and team I've worked with.My approach is centered around:* Operational Agility: Leveraging decades of expertise as a GE-certified Black Belt to launch and uplevel Continuous Improvement strategies that align customer priorities and business goals, focusing on agility, change management, and eliminating Waste.* Burnout Assessment and Recovery: Uncovering the root causes of Burnout and its impact on top performers, then partnering with leadership to integrate sustainable improvements.* Assisted AI Readiness: Coaching Leaders to lead their organization to integrate Assited AI, through operational excellence, standardizing low-value work, elevating front-line innovation, and up-skilling in AI to deliver sustainable Value. * Inclusive Leadership: Operationalizing Respect for People and employee well-being to foster environments where collaboration and meritocracy thrive, enhancing employee development, innovation, and team empowerment.My leadership style equally prioritizes culture, measurable results, and engagement, driving organizations towards collaborative, diverse cultures that challenge employees to adapt and excel. I am committed to leading by my values of integrity, authenticity, transparency, adaptiveness, creativity, responsiveness, equity, and courage.Key Strengths: * Coaching Leaders and Senior Managers to improve Safety, Quality, Delivery, Value, and Performance Management* Advancing and leading Transformations in Lean, Ops Excellence, and Change Acceleration* Operationalizing Well-Being, Effectiveness, Efficiency, and Inclusiveness to deliver Impact* Strategic Alignment of Customer Experience, Organizational Goals, and Business Impact
Eric Santamaria's Current Company Details
Eric Santamaria Work Experience Details
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Value Stream Project ConsultantUcla Health & Insight GlobalLong Beach, Ca, Us
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President And Principal ConsultantMinimum Viable Project Jun 2021 - PresentAustin, Tx, UsMinimum Viable Project leads innovative, mission-driven companies to operationalize agility, strategic innovation, and inclusive leadership development. Guided by an experienced Senior Director and Continuous Improvement Leader, we align people, mission, processes, and technology to empower teams and outperform competitors. We specialize in Burnout Assessment and Recovery, Continuous Improvement Strategy, Manager Development, and AI Readiness and Application to develop robust operational strategies. At the core of our approach are the values of Respect for People and Operational Excellence, and a commitment to authentic belonging, customer Value, market-leading Impact, and exceptional change management. • Burnout Assessment and Recovery for teams and high performers: Partnering with Leaders to mitigate the root causes of organizational Burnout, and then developing agile, equitable, sustainable recovery strategies to mitigate talent stagnation, absenteeism, or defection. • Expert coaching for Senior Ops Leaders and Subject Matter Experts to deliver measurable Impact and sustainable Customer Value by integrating continuous improvement, change management, and agility into program management and daily operations.• Ops Agility and Assisted AI: Partnering with company leaders to assess organizational readiness for ops excellence and AI to eliminate Waste and empower employees to integrate safe and effective Assisted AI.
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Manager, Product Integrity OperationsMeta Oct 2021 - Jul 2023Menlo Park, Ca, UsManaged seven Program Managers to improve the well-being, effectiveness, and efficiency of integrating the Meta Integrity Standards across Facebook, Instagram, Messenger, and AR/VR platforms to comply with DSA. Co-led Pride@ ERG for Meta Austin and the Austin Pride Parade: • Expert Coach across Global Ops to elevate Ops Excellence and Agility strategies. Co-led and refined the GO BUILD Program through reorgs and turnover, and coached 12 Program Managers to attain Yellow Belt Six Sigma Certification.• Coached Directors to set, align, and operationalize objectives and key results (OKRs) across Integrity Risk Ops. Led Meta’s second Value Stream Mapping (VSM) initiative to identify 85% Waste in Integrity Review. Coached Workstream Leads to deliver Workload Savings of 5,085 human review hours per week in Q4 2022.• Operationalized Performance Management across IRO: Balanced four over-utilized FTEs at risk of Burnout, partnered with ERBP to exit an underperformer, and onboarded seven ICs and one Manager to IRO. -
Manager And Operational Excellence Program Manager, Go MarketsFacebook Dec 2018 - Oct 2021Managed seven Market Specialists and integrated Balanced Operations to prioritize Well-being > Effectiveness > Efficiency for five workstreams in Content Moderation. Integrated Ops Excellence and coached Project Management into the Market Operations Team to sustainably improve community safety, alignment with cross-functional teams, and data-driven decision making, using Lean Startup, Lean, and Change Acceleration.Key Initiatives:• GO BUILD Lead Architect - Piloting and launching a problem solving framework to integrate core skills into daily operations and behaviors. Acted as the Lead Architect for GO Markets and the Lead Architect for Coaching across Global Ops. Supported the pilot of Yellow Belt Certification across GO. Aligned training and comms for several business teams. • Global Tiered Support: Facilitated a cross-functional team to apply operational rigor, reduce latency, improve governance, and expand global coverage for tiered-review of the highest-visibility users and entities across FB & IG • Implemented Ops Ex use-cases, metrics, and behaviors to improve daily operational performance. Facilitated comprehensive team visibility and consistent performance monitoring of “single source of truth” dashboards that trigger operational responses.• Delivered seven Problem-Solving & Impact courses in Austin & Dublin with Global Ops Learning and consultants. • Facilitated a cross-functional team to improve the Return on Investment for 46% of total US workload. Led the cross-functional team to develop an Evaluation Framework to provide a holistic, actionable perspective of ROI• Co-led Pride@ Resource Group to attract, retain, develop, and include LGBTQ+ folks into key elements of FB's culture. Key contributor to the 2021 Pride Development Summit. -
Service ManagerTesla Apr 2017 - Dec 2018Austin, Texas, UsAs a Service Manager for Tesla, I led the turn-around of the largest Service Center in New England. We deployed Performance Management and implemented Continuous Improvement, to scale and improve operations through Waste Elimination and Respect for People. In the first year, our team improved Customer Satisfaction to 92%, and we improved Fix Right First Time by 2% and Throughput by 13%: Key actions included:• Services Turn-Around - Reestablished direction, priorities, and daily operations of the largest Service Center in New England• Developed and led the relaunch of Continuous Improvement for Northeast Services, to continue Telsa’s ops excellence cultural change. Taught my peers and team, using small-batch training, to learn, apply, and sustain the foundations of Lean and Lean Startup. Two regional Kaizen initiatives were launched to stabilize employee engagement, which had a direct impact on Customer Satisfaction• Created and launched Performance Expectations & Goals for all Northeast Services employees. Set attainable, documented, and objective measures of performance that aligned with Tesla’s Measures of Excellence. Aligned employee roles & responsibilities, training, and priorities to measurably improve the Customer Experience • Managed 28+ direct reports and developed high-potential talent -
Chapter Chair BostonStartout Oct 2016 - Dec 2017San Francisco, Ca, UsPlanning and leading events for lesbian, gay, bisexual, transgender (LGBT) entrepreneurs and our allies, to launch, scale, and strengthen small businesses. I teach Continuous Improvement methodologies, like Lean Startup, and help small business owners to apply it to their businesses. -
Manager In Edi ServicesAthenahealth Jun 2014 - Apr 2017Boston, Massachusetts, UsAs a Manager at athenahealth, I led my teams to deliver operational excellence and to get the right clinical data at the right time, for our physicians, nurses, and practice managers. Our work automated and scaled the delivery of the healthcare internet, which improved the quality of care for patients.I developed a cross-geography team of vibrant, technical and analytical Associates in a fast-paced software delivery environment. We interfaced thousands of athenahealth clients with thousands of labs, hospitals, and imaging centers. EDI Services makes your health data as holistic, secure, accessible, and accurate as your bank balance.As a manager:• I developed and led a strategy for Continuous Improvement cultural change in 2016 and 2017, to align people, processes, and priorities. I trained my team to apply the core tenants of Lean, Lean Startup, Change Acceleration, and Six Sigma methodologies to eliminate waste, to develop and engage employees, and to align my team's priorities with our clients' definitions of value. • Boosted productivity by over 60% from Q4 2014 to Q3 2015, and improved quality, by investing in employee development and applying Continuous Improvement methodologies • Aligned key performance indicators (KPIs) with Customer Value, resulting in the elimination of over 10K faxes, annually, and simplification of Providers’ workflows. • Identified, developed, and grew high-potential talent, resulting in four promotions in 18 months• Fostered teamwork and inclusiveness, and lead activities that reinforce athenahealth's culture. I co-led the Gaythenistas, I was a Marshall in Boston Pride in 2015, 2016, and 2017, and I was an active member of all Employee Resource Groups (ERGs.) -
Lean Startup EntrepreneurLocal Latte, Out-Fit Challenge Jan 2014 - Jun 2014I studied and applied Lean Startup methodologies, and entered the MassChallenge Startup Incubator, in pursuit of new business ideas, including the Out-Fit Challenge and Local Latte: • Created new business ideas, and then iterated them into value-generating business models • Identified and explored hypotheses by observing local customers and identifying sources of non-value added activities - "Going to the Gemba"• Developed metrics to measure the success of potential Minimum Viable Products (MVPs,) with an ultimate goal of increasing Validated Learning
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Senior Lean LeaderGe Healthcare Oct 2012 - Dec 2013Chicago, UsSenior Leader managing Lean Six Sigma & business integration activities during GE Healthcare’s acquisition of Xcellerex:Culture of Continuous Improvement: Baselined the maturity of Lean Six Sigma and encouraged employees to identify opportunities to eliminate waste. Facilitated Kaizen improvements in the Manufacturing Value Stream which reduced Cycle Time by 17%, while improving Customer Service, Quality, and Compliance. Environmental Health & Safety: Led the prioritization and implementation of improvements thateliminated eight safety concerns, including trips, electrical shock hazards, and ergonomic risks.Order to Delivery: Facilitated two events for over 50 stakeholders, to evaluate current-state and future-state Commercial Processes, to identify strengths, gaps, opportunities, and threats. Developed action plans and identified owners to drive closure, in advance of two major ERP implementations. Management of Change: Trained over 80 employees on GE's business processes, how to set Goals and Objectives, and how to use GE's IT systems to enhance daily productivity. -
Co-Leader Of The Glbta AllianceGe Healthcare Apr 2011 - Dec 2013Chicago, UsActed as a key player in driving GE to become an employer of choice for gay, lesbian, bisexual, and transgender employees, and straight allies (GLBTA). We engaged GE Officers and Executives, to demonstrate the value for GE to implement full benefits equality and equal employment coverage for GLBTA employees globally in 2014! Co-Leader of Education for the GE-wide GLBTA Alliance: Encouraged candid dialog and created open learning opportunities for over 5,500 employees and over 500 executives in every GE business, in the US, Asia, and Europe. Co-Leader for GE Healthcare's GLBTA Alliance: Helped GE Healthcare to become a place where GLBTA talent is visible, valued, and driving business success. We hosted over 60 events in 2013 that engaged over 400 Healthcare employees in 10 locations around the world. Co-Leader for the Boston Hub of the GLBTA Alliance. Hosted Community Outreach and Recruiting events at local universities and venues, to drive awareness of GE as en employer of choice.
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Lean Six Sigma Leader - Nuclear Pharmacy OperationsGe Healthcare Jun 2011 - Sep 2012Chicago, UsLed cross-functional teams to eliminate waste and implement continuous improvement practices inPharmacy Operations, a $220M business in Medical Diagnostics (MDx):Customer Focus: Facilitated a 10x increase of customers registering and using a self-service website, improving return on an $800K investment for MDx. Productivity: Led a team to upgrade 31 Nuclear Pharmacies' servers, eliminating 95% of time wasted by employees waiting on keystroke delays and unplanned IT outages. Mitigated the root causes of false alarms, reducing the number of IT support calls, and the length of calls. Key Performance Indicators: Managed a scorecard of performance metrics and facilitated quarterly reviews; Pharmacy Managers compared their actual Efficiency against actual demand, identifying weekly savings. Supply Chain: Led a Six Sigma analysis, resulting in recommendations that saved over $100K of raw material usage in Q4 2011.
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Lean Six Sigma Leader & Black BeltGe Healthcare Feb 2007 - Jul 2011Chicago, UsIdentified and eliminated waste in Healthcare IT's (HCIT) four business units, which generated $1.4B in revenue in 2011:FUNCTIONAL MENTOR: Lean Strategy Deployment: Mentored seven HCIT Global Supply Chain resources in Lean Six Sigma, monitoring key business metrics, while championing a software business model in GE Healthcare’s global strategy. GE eHealth Health Information Exchange (HIE): Led the Implementation Team to reduce Cycle Time, through Value Stream Mapping (VSM) and developing standardized processes that improved customer & employee satisfaction.Co-led a portfolio of Commercial process improvements and a “Lean First” IT initiative, which combined were estimated to reduce Effort by 18%, Cycle Time by 5%, and Contract Defects by 30%. LEAN SIX SIGMA TRAINER: Co-Leader of "Introduction to Lean Six Sigma" training, teaching over 100 employees Lean, Six Sigma, and Change Acceleration Process methodologies, terminology, and applications to employee-specified projects.
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Locomotive Fleet Program ManagerGe Infrastructure Jan 2001 - Feb 2007Boston, Ma, UsManaged a $250M fleet of locomotives - Acted as the primary, on-site liaison for GE Rail's strategic customers. Mitigated the root causes of negative performance trends and failure modes, trained customers, and mentored GE personnel throughout the US and in Western Australia: Led a Six Sigma Green Belt project to prevent imminent failures, and their associated costs, by identifying the leading indicators of catastrophic engine failures and driving preventative containment actions. Drove an increase in Availability by championing best-practices and eliminating repeat failure modes throughout GE & customer service locations.Acted as the lead repair and upgrade expert, including the provision of training and remote assistance to customers and GE personnel throughout the railroad network. Supported a strategic customer in Western Australia to resolve performance-critical, repeat failures and identify solutions that were applied to improve performance for the entire AC6000 fleet. -
Operations Management Leadership Program (Omlp)Ge Transportation Aug 1998 - Jul 2000Experienced four rotational assignments in Manufacturing, Purchasing, Field Service, and Program Management, while developing business acumen, leadership skills, and the GE Growth Values. Acted as a customer liaison, to manage technical support and drive performance improvements, for one of GE Transportation's largest strategic railroad customers:Inbound/Outbound Inspection Leader - CSX AC6000 Locomotive FleetField Engineer - CSX Jacksonville and ChicagoHardware Buyer - GE TransportationProcess Technical Advisor - GE Transportation
Eric Santamaria Skills
Six Sigma
Process Improvement
Cross Functional Team Leadership
Program Management
Leadership
Operational Excellence
Strategy
Management
Healthcare
Lean Manufacturing
Business Process Improvement
Change Management
Continuous Improvement
Operations Management
Black Belt
Training
Strategic Planning
Healthcare Information Technology
Employee Engagement
Supply Chain
Performance Improvement
Process Engineering
Integration
Business Process
Value Stream Mapping
Kaizen
Coaching
Training Delivery
Project Planning
Dmaic
Management Consulting
Performance Management
Lean Transformation
Lean Thinking
Railway
Healthcare Information Technology
Transactional Lean
Eric Santamaria Education Details
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Boston UniversityGeneral -
Colorado State UniversityMechanical Engineering
Frequently Asked Questions about Eric Santamaria
What company does Eric Santamaria work for?
Eric Santamaria works for Ucla Health & Insight Global
What is Eric Santamaria's role at the current company?
Eric Santamaria's current role is Value Stream Project Consultant.
What is Eric Santamaria's email address?
Eric Santamaria's email address is ef****@****ail.com
What is Eric Santamaria's direct phone number?
Eric Santamaria's direct phone number is +161750*****
What schools did Eric Santamaria attend?
Eric Santamaria attended Boston University, Colorado State University.
What are some of Eric Santamaria's interests?
Eric Santamaria has interest in Economic Empowerment, Civil Rights And Social Action, Environment, Science And Technology, Animal Welfare, Health.
What skills is Eric Santamaria known for?
Eric Santamaria has skills like Six Sigma, Process Improvement, Cross Functional Team Leadership, Program Management, Leadership, Operational Excellence, Strategy, Management, Healthcare, Lean Manufacturing, Business Process Improvement, Change Management.
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