As the Board Secretary at Carden Conejo School, I play a pivotal role in ensuring the smooth operation and effective governance of the board. My responsibilities include maintaining accurate records of board meetings, preparing and distributing agendas and minutes, and ensuring compliance with the school's bylaws and regulatory requirements. I collaborate closely with board members and school administrators to support strategic initiatives, facilitate communication, and uphold the school's mission and values. My role demands exceptional organizational skills, attention to detail, and a commitment to transparency and accountability in all board activities.

• Built and sustained client relationships through proactive post-contract communication, serving as a trusted partner in achieving business objectives.• Identified and pursued new business opportunities by understanding client industries and needs, collaborating with Sales to expand service offerings and foster growth.• Oversaw seamless onboarding of new customers and projects, coordinated closely with operations and technical teams to ensure smooth transitions.• Facilitated training for customers and internal teams on new processes, enhancing knowledge transfer and process efficiency.• Monitored project progress, managing timelines, budgets, and deliverables to maintain high standards and quality outcomes.• Acted as a customer advocate by handling escalations and resolving complex business challenges.• Drove performance improvements through analysis and reporting, implementing corrective actions to optimize results.• Lead internal and external communication on project progress, organizing business reviews and governance meetings to gather feedback.• Conducted audits and process improvements to enhance account performance, deploying technology solutions as needed.• Provided strategic financial oversight, managing budgets for account profitability and supporting $1.5M+ in revenue while balancing customer satisfaction and profitability.Mentored employees, supporting training, development, and quality assurance initiatives.

• Managed day-to-day project execution, ensuring on-time delivery and smooth operations.• Coordinated with cross-functional teams to define goals, timelines, and deliverables, maintaining compliance with project scope and proactively mitigating risks.• Tracked and monitored project budgets, ensuring adherence to financial goals and objectives.• Led stakeholder meetings and provided transparent communication on project progress, preparing documentation including risk logs and status reports.• Supported project governance by preparing executive review materials and conducting post-project evaluations to assess outcomes.• Identified opportunities for service upsell and scope expansion, contributing to $1.25M in annual revenue.• Conducted client onboarding sessions to establish project alignment and objectives, and supported process improvement initiatives across teams.

• Prepared and maintained global study-specific metrics reports, ensuring data accuracy and accessibility.• Oversaw the management of the Electronic Trial Master File (eTMF) during a major migration, ensuring metadata accuracy and continuity.• Created reports and tracking tools to monitor project status for clients and project teams, enhancing communication and oversight.• Served as SharePoint administrator, facilitating seamless access to system files for team members.• Assisted in project meeting preparation and developed executive PowerPoint decks covering Key Performance Indicators (KPIs).• Supported audit and quality assurance activities, documenting corrective actions and implementing improvements.

• Managed nationwide communications across key social media channels, including Facebook, Instagram, Twitter, YouTube, Pinterest, and SEO initiatives to drive engagement.• Increased Instagram followers by over 224% within a year by developing targeted strategies.• Tracked social media content performance, reporting metrics and insights to leadership.• Led SEO strategy and local search presence for all stores, driving incremental sales through continuous improvement.• Managed social media content calendar, action plans, and SEM campaigns, including keyword discovery and expansion.• Produced, filmed, and edited corporate and training videos to support internal and external communications.

• Supported communication for 15,000 employees in over 900 stores, managing daily updates.• Worked cross-functionally to create change management plans and communication strategies for new implementations.• Planned and led store project rollouts, including operational processes, technologies, and standards.• Composed surveys, analyzed results, and managed the company intranet to enhance end-user experience.

During this period, I embraced various temporary roles, which allowed me to broaden my skill set and gain valuable experience across multiple industries.Temporary Assignments: Completed short-term projects in diverse environments, providing me with a wide-ranging perspective and adaptability.Personal Development: Focused on enhancing my skills, exploring new interests, and investing in personal growth, all of which have strengthened my professional capabilities.This transition has given me a renewed perspective, equipping me with fresh insights and a well-rounded skill set to bring added value to my next opportunity.

• Managed a $20M facility project schedule, tracking resources and milestones to ensure timely completion.• Conducted facility training on a web-based intranet application, supporting adoption and system proficiency.• Identified project risks and developed mitigation strategies, contributing to project success.• Implemented process improvements to enhance project efficiency and tracked milestones for major projects.

• Managed clinical trial dashboards, providing accurate tracking and reporting of project metrics.• Developed metrics reports and coordinated with Strategic Planning & Operations to support data-driven decision-making.• Scheduled resources, created system training materials, and ensured SOP compliance.• Conducted security audits, created organizational surveys, and published a web-based newsletter to engage stakeholders.

• Provided comprehensive administrative support to the Executive Director and Director, Global Development Leader in Clinical Development• Handled sensitive and confidential information with utmost diplomacy and discretion• Organized offsite events and teambuilding activities to foster team cohesion and morale• Created complex and visually engaging PowerPoint presentations for various purposes• Collaborated with vendors to procure promotional items for staff• Trained and guided department staff on administrative systems and procedures to ensure smooth operations• Managed extensive domestic and international travel arrangements and scheduled meetings for individuals and large groups

• Provided administrative support to the Executive Director and Director of Medical Affairs in the Inflammation Therapeutic Area• Coordinated extensive interview processes for the hiring of four directors, ensuring a smooth and efficient candidate experience• Successfully led a team of three administrative coordinators, overseeing their tasks and fostering a collaborative work environment• Prepared complex expense reports and maintained an organized document management system to ensure accurate record-keeping and compliance