Eric Silvernale Email & Phone Number

Shakopee, Minnesota, United States

Shakopee, Minnesota, United States

Coordinate with sales leadership and executive management to define technology initiatives and solutions, to reinforce the sales process, and to improve rep performance. Assist on sales calls and demos. Write and manage a repository of sales enablement materials that educates the sales team on technology solutions and best practices. Act as a liaison.

Shakopee, MN

August 2019-present. Maximize sales opportunities by providing pre-sale support to the account teams managing outreach for existing and prospective multi-location clients. (Example: 7-Eleven, with 8,000 stores and $52M in signage needs.) Work closely with the data to accurately translate channel business objectives; collaborate with IT on product.

Shakopee, MN

Worked directly with the sales team as the subject matter expert on proprietary, retail-based software solutions. Demonstrated systems, trained users, partnered with the internal help desk and conducted expert-level troubleshooting to assist clients.Notable: Conducted user testing and otherwise assisted in developing and communicating new releases.

Shakopee, MN

Participated in the Agile process with software developers to assist in developing a new sales and merchandising software system. Demonstrated the system to sales prospects, then onboarded new clients by writing customized user guides and analyzing current data to facilitate transfer.Notable: Listed as an author on the U.S. patent for RetailSPACE.

Shakopee, MN

Provided a full range of customer support for commercial clients, including receiving and processing orders, resolving problems, and facilitating communication with sales, IT and warehouse staff on the client’s behalf. Notable: Used in-house tools to identify and present opportunities for new services to existing clients.

Saint Paul, MN

Helped operate popular destination bookstore with an inventory of 65,000 discreet items, including new and used books, games and toys. Organized and maintained product and customer databases, while developing policies to sustain data integrity and customer privacy. Hired, trained and managed staff, with an emphasis on providing excellent customer service.