Served as Data Analyst for Customer Insights, and Sr. Business Aanalyst / Scrum Master for Supply Chain Procurement. Primary responsibilities included:• Developed high-quality user stories, assisted product owner in managing product backlog inventory. • Facilitated Scrum Ceremonies and events i.e. High Level Grooming, Product Backlog Refinement, Sprint Planning, Daily Stand-Up, Sprint Review meeting and Sprint Retrospective.• Managed product deliverables in JIRA and liaison between dev team and business. • Created test plans, wrote testing scripts and guided stakeholders in user acceptance testing facing customer facing portal for requesting and submitting timesheets and invoicing.• Estimated software development work effort and time to completion• Managed contractor and employee on-boarding via assigning system access and instructing on SOPs.• Constructed Requirement Traceability Matrix to ensure testing and requirements were aligned. • Generated business process work flow models, utilizing Visio, to clarify complex business process interactions.• Analyzed complex supply chain AS-IS process, developed gap analysis and recommended process improvements in software engineering and business process modeling.• Assisted with collecting field level data migration requirements and documenting translations for target database• Utilized SharePoint to capture and manage software enhancement and to report defects.• Created data integration field mapping requirements in coordination with ETL team for customer facing time sheets and invoicing• Used Jira to manage sprints, capture project documentation & defect reporting, execute and store testing documentation, and generate statistical reporting for team leaders, project managers and project sponsors.• Analyzed CRM events and identified/created opportunities to direct customers to less expensive digital channels.• Created status reporting and presented in weekly and monthly staff meeting and sprint reviews

As Infrastructure BSA....• Established infrastructure business analyst standards and led strategic planning on critical time sensitive infrastructure projects.• Estimated project costs, including but not limited to: hardware, software, labor, vendor implementation, development, analysis and overhead• Installed third party software license management solution (Fortress)• Elicited requirements and develop test plan for MS 365 conversion• Assisted Project Manager with building out project plan for Server Lifecycle projects.• Supported PM in developing project documents, including concept proposals, project scope statements, project plans, charters, budget documents, and RAID documents for Server lifecycle project. • Aided in the creation of the WBS, critical path analysis, and project schedule.• Collaborated with procurement and other key stakeholders on contract matters and participated in vendor negotiations.• Develop Infrastructure project SOPs and mentored, and trained less experienced business analysts.• Ushered projects through Service Now and the AEP demand approval process for all project levels.• Worked with senior leadership and management stakeholders and reported on financials• Established procedures and processes to maintain project continuity through IT reorganization.• implement Containerization using Docker and Kubernetes• Installed Brocade and SANs (Storage Area Network) storage throughout the environment• Implemented Identity and Access Service conversion from RSA to F5 – upgraded software that monitored security, access policy and access controls.• Translated requirements into functional and non-functional specifications as related to HW/SW procurement, Data Center installation, software installation, and business integration.

Client: Ohio Benefits - Ohio Department of Job and Family Services•Developed and executed a comprehensive test plan and strategy which detailed entry and exit criteria, communication strategy, requirements traceability matrix, defect log, test data requirements, and test cases in support of ODJFS’s IVR and outbound messaging project that enabled Ohio’s 88 county residents to apply for and renew Medicaid, Cash and, Food Assistance benefits as well as receive benefit case status updates via voice calls or SMS text.Client/Project: Ohio Technology Consortium – (OH – TECH)/Department of Higher Education •Performed QA/Tester responsibilities for over 1,000 new HEI system validation and web facing Oracle APEX solutions. • Utilized SCRUM for project reporting and direction; including, but not limited to, Project Backlog Development, Sprint Planning, Daily Stand-ups, Sprint Reviews and Retrospectives.Client: Ohio Department of Natural Resources Division of Oil and Gas Resource Management •Co-developed Request for Proposal (RFP) written to solicit vendor responses to develop a state-of-the-art ERP Solution used to process DOGRM’s oil and gas related activities.• Developed and delivered monthly SLA reporting, and communicated daily project status updates.• Partnered with Ohio Administrative Knowledge System (OAKS) to cost out and prepare RFP for publishing.• Worked with Department of Administrative Service (DAS) to properly categorize RFP as DBITS or traditional project.Client: Ohio Department of Developmental Disabilities • Drove operational change through County Supervisors to normalize internal processing of DOD clients qualified to receive waiver or local paid services.• Created training materials, agendas, step by step guides, and improved operational flows. • Trained county board personnel, vendors and supervisors on system set-up and enhanced business process flows.• Documented current and future state business processes .

• Gathered business requirements to create, recommend and teach business process improvement strategies with a goal to streamline and transform, business processes and Standard Operating Procedures (SOP).• Created, delivered and managed customer tailored project plans. Developed and provided onsite training for warehouse, office, production floor and management personnel on shop floor & warehouse solution which in 95% of installations improved annual physical inventory count variances to 99%.• Served as liaison between development team and customers. • Presented graphical wireframes and solution mockups to provide clear communications on functional requirements.• Trained, and deployed custom software solutions that met customer specific business requirements related to customer demand, inventory management, and shop floor activities• Led customer process change efforts by developing detailed step by step guides that explained all aspects of new process after project deployment.• Managed software implementation, as well as developed schedules.• Created and maintained release backlogs• Presented project status, reviewed risks and budget overrun to stakeholders.• Created EDI mapping using IBM Forms and Mapper, for Gentran Director& Server. Also installed applications to support customer EDI initiatives. Worked with customers and vendors to test and trouble shoot EDI transmissions.

Provided IBM i-series (AS400) development and IT leadership services including but not limited to: ERP Implementation and Support, Change Management, Business Analysis, and Payment Card Industry (PCI) Data Security Standard (DSS) compliance.

Directed software development, project management, infrastructure and network activities IT personnel spread in three locations: Columbus Ohio, Dallas Texas, and London England.Served as Steering Committee Chair and prioritized technology solutions in accordance to business valueManaged vendor relationships and negotiated costs for supplies, technology and services.Responsible for ERP systems that included Order Management, requirements planning (MPS/MRP), Financials, Forecast, EDI, and Warehouse Management. Project Leader which automated invoice payment, as well as three way match that reduced manual processing of 1800 daily invoices. Managed technology projects and budgets, elicited business requirements, managed scope creep, created documentation, conducted training programs, created business workflow diagrams, charters, resource requirements, test plans, and mock-up reports.Led UAT efforts for process improvements enhancements and new projects. Captured software deficiencies and communicated requirements and software improvement to development team.Collected business requirements through interviews and questionnaires in support of the company’s mobile e-commerce sales model that transferred, sold, and warehoused inventory. Project managed bar-coding solution (UK, US) to support time and attendance, job costing, and inventory management.Developed KPIs, report mock-ups and presented regularly to Subject Matter Experts (SME), Business Process Owners, Sponsors, and Executives.Project Managed the development of a centralized Accounts Payable (A/P) solution intended to reduce the number of systems A/P interacted with from six to one. Created data definitions for system interfacing, conducted regression testing, created functional requirements, project plan, and managed project scope and budget.

Orchestrated long- and- short-term project queues to ensure allocation of IT resources. Coordinated resource work queues, project priorities, break-fix work and evaluated risk. Liaised with vendors to manage agreements. Created functional system designs and process modeling. Researched software development tools. Supported systems analysis and executive reporting by developing performance metrics for business, web, and resource performance.

Developed AS400 business solutions for Finance, Warehouse Distribution, Customer Service, and Supply Chain. Specialized in RPGILE, CLP, Subfile Processing, DBU, QUERY, FTP, AS400 Operations, Lawson Financials 5.X, BPCS, Demand Solutions, and Vendor Management.

Provider of IBM i-series (AS400) development and IT leadership strategy services including but not limited to: Change Management, Project Management; Electronic Data Interchange (EDI), Sabaines Oxley compliance (SOX), and Payment Card Industry (PCI) Data Security Standard (DSS) compliance.

Provided analytical and end user support for Lawson Financial Software Package (V.5) and Menu-Flex Inventory Tracking System. Maintained existing and implemented new development in COBOL, RPG III, and CLP on the IBM AS/400 platform Operations Manager responsible for staffing, job, and resource scheduling. Installed software patches per request of the business and thevendor. Recognized and recommended by Software Vendor (Lawson) as one of the most knowledgeable professionals for their product offering.

Liaison for technology department and business for process improvement projects related to manufacturing. Gatheres business requirements and Installed a data collection system for capturing time and attendance, Installed Pansophic ERP software, and performed as operator for newly installed systems.