Eric Gleysteen Email & Phone Number

IT & Business Leader with a progressive career in software systems delivery and operations. Customer and bottom line focused to identify and deliver high value solutions. Broad expertise developed through hands-on and leadership experience across a spectrum of systems delivery disciplines. Ensures thorough coordination among business, IT and stakeholder/partner groups. A leader in software development life cycle management and in the implementation and evolution of Agile methodologies. Exhibits natural leadership abilities and excellent communication and organizational skill.SOFTWARE SYSTEMS AND SERVICE DELIVERY• Team leadership, resource mentoring and management• Project management, program leadership, life cycle management• RFI/RFP preparation, contract & SLA design• Vendor/partner selection, due diligence, transition and vendor managementCUSTOMER RELATIONSHIP MANAGEMENT• Customer advocate, reconciling expectations with best practices• Sales support, delivery definition & planning• International experienceQUALITY ASSURANCE• Risk-based program assessment and continuous improvement• Functional, non-functional, regression and automated testing• IT standards, delivery methodology and audit• Change management

Listed skills include Sdlc, Process Improvement, Quality Assurance, Requirements Analysis, and 14 others.