Eric Goldsmith Email & Phone Number

Columbus, Oh, Us

Orlando, Florida, Us

New York City, Ny, Us

Help scale a small data team to meet the needs of a rapidly growing company, by increasing team size, and leveraging automated tooling and modeling (build and buy).+ Worked across the organization to drive data initiatives to better position the company for data-informed decision making+ Mentored junior team members in practical statistics and software development (R), as well as helped guide professional development+ Developed automated anomaly alerting system for critical customer touch-points (signup and payment), dramatically reducing detection/resolution time+ Researched and developed models for customer retention and payments, leading to a better understanding of successful channels and behaviors+ Led cross-org deep-dive investigations into customer payments (disputes and recovery), to help resolve issues, and provide ongoing monitoring+ Developed method for identifying “bot” traffic, leading to improved accuracy of conversion metrics+ Partnered with Marketing organization to develop Marketing Mix Modeling (MMM) to use along side Multi-Touch Attribution (MTA) for spend planning

New York, Ny, Us

Enabling a more data-informed organization by creating tooling and reporting, and performing modeling and analysis, to provide timely data insights and develop products.+ Built out a hybrid analytics organization, with analysts distributed throughout the organization, while leading a centralized core team+ Regularly communicated findings and insights to senior stakeholders across various teams to inform strategic decision making+ Led development of centralized reporting database, aggregating data from multiple sources, to serve as the source of truth for company metrics+ Guided development of A/B test tooling and analysis techniques, to enable fact-based decision making for product direction and optimization+ Developed internal R packages to simplify access to MySQL and Postgres databases, and external data and analytics APIs+ Built usage forecasting models to inform revenue and resource planning+ Developed data visualization and exploration tools with the Shiny web application framework and R Notebooks+ Researched, prototyped, and led productionalization of a content recommendation system serving millions of users+ Developed standards and tooling for routine, automated reporting around product usage and anomaly detection+ Regularly performed high-value exploration and analysis to identify important trends and usage shifts to help guide the business+ Have contributed to and/or help maintain several public R packages

New York, Ny, Us

Technical leader, architect and analyst for cross-organizational and company-wide efforts in Web performance and “Big Data”. Performance evangelist and public speaker at industry conferences.+ Led program to collect, house and report data from AOL Web sites. Leveraged large-scale analytic technologies (e.g. Hadoop, Pig, Hive, etc.) for usage reporting, content customization and passive personalization.+ Pioneered the use of performance data collected from end-users (field data), to provide deeper insight and coverage than available with synthetic measurement tools.+ Led efforts to enhance internal tools to provide automated performance measurement & reporting, allowing customer self-service that enabled support of a company-wide audience.+ Developed visualization and reporting methods to aid consumption and understanding of performance and quality data, resulting in faster issue identification and resolution.+ Created techniques for identifying correlations between operational performance metrics and business usage metrics, to help quantify the impact of product quality on product usage.+ Provided Web performance improvement training and mentoring within AOL and Time Warner to development, operations and business organizations.+ Helped form and lead an Interactive Advertising Bureau (IAB) working group focused on improving ad load performance.+ Speaker at industry Conferences (Velocity, CMG), Summits (Velocity, IAB), Webinars, and Meetups.

New York, Ny, Us

Performed high-value analysis and provided guidance to improve the competitiveness of AOL Web sites. Designed and developed performance measurement tools and techniques. Championed product performance throughout the company.+ Evaluated and deployed performance testing products from Gomez and Keynote to quantify and track product performance from the customer perspective, providing visibility and detail not previously available, which enabled focused performance improvement efforts.+ Developed regular, cross-organizational product performance reporting and review meetings, to raise awareness and facilitate communication of performance issues, and to help drive improvement.+ Created a variety of visualization and reporting techniques to better convey performance details, and highlight the impact of factors such as geography, third-party content, etc.

Assisted business customers with technology application

Provided IT outsourcing to small and medium-sized businesses.+ Led engineering efforts for multiple clients, directing activities of field engineers and help desk personnel for network engineering (Cisco, HP, 3Com) and Windows server/domain management.+ Planned and coordinated mid-term projects, including relocation of 100+ server data center, with service restoration in less than 24 hours.+ Developed and deployed VPN-based system for remote access and management of client sites.

Designed and developed router-based managed VPN services.+ Provided prototyping and proof-of-concept of a Windows-based VPN server product, the success of which led to a portion of the company’s funding.+ Designed and led development of a customer-premise router health monitoring and reporting system built on HP OpenView.+ Performed product and market analysis, and responded to customer RFI/RFPs.

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Developed remote network access technologies

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Developed Internet solutions for the telecom industry

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Developed systems management tools

Developed decision support software for the energy industry