 Ensure all logistics are followed and are conducted in accordance with policies & procedures Track, Update, and record $400,000 of company merchandise on a weekly basis to increase customer retention Execute Semi Annual Executive reviews with Senior leadership showcasing opportunities, challenges and successes Coordinate logistics and provide administrative support for both company employees and mid-tier customers Assist with customer acquisition goals and maintenance of selected pieces to ensure customer satisfaction from higher tieredclients Trained 12+ Employees on operational standards and key job functions Actively take the lead on projects while providing updates to leadership regarding customer satisfaction and employeeperformance on a weekly basis via 1:1 meeting

 Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume Grew existing customer accounts by 18% through exceptional customer service and solution-oriented conversations Actively worked to display a courteous and empathetic attitude to customers, resulting in a 9% increase to customer retention Improved efficiency of administrative process by creating various templates and providing them to the greater team in order tocreate a standardized process to intake orders Understand customer needs in order to create solutions catered to their specific needs

Athlete - Basketball | Georgia Collegiate Athletic Association (GCAA)

 Assisted customers by providing information and resolving their complaints Provided customer insights to managers to improve campaign structure Handled multiple responsibilities simultaneously while providing exceptional customer service, which resulted in receivingEmployee of the month for three separate months Resolved customers’ service or billing complaints