Eric Roland Email & Phone Number

Charlotte, North Carolina

Generate, coordinate and support domestic and international freight business across a wide range of customers with varying industries and shipping needs.Develop and manage my personal customer portfolio; routinely engage with customers to build relationships and identify opportunities for increasing engagements and sales growth.Conduct outbound sales calls and manage inbound sales calls to achieve sales productivity at or above established target levels.Manage planning, implementation, logistics and delivery of contracted services according to specified timelines.Provide a high level of customer service to promote satisfaction and loyalty. Selected Skills:* Client Relationship Building* Account Management * Customer Communications and Call Management* Sales Prospecting and Customer Acquisition* Sales Negotiations and Sales Growth* Pricing & Proposal Generation* Customer Needs Assessment & Solution Sales* Logistics Management* Customer Service, Satisfaction & Retention

Reston, Virginia

Served as project team member contributing to implementation, data collection and compilation of results of qualitative and quantitative market research studies to provide strategic and tactical insights for healthcare/pharmaceutical clients.Analyzed and summarized research data for final reporting and presentations.Managed and maintained database of healthcare professionals to support recruiting for research projects; built relationships with respondents to encourage continued participation in research activities.Recruited, screened and scheduled respondents according to contracted research specifications.Selected Skills:* Participant Engagement* Database Development* Data Compilation and Analysis* Reporting and Presentation

Washington, Dc

Worked with the Nationals Authentication Program to promote and sell game-used merchandise and mementos.Supported retail sales marketing through point-of-sale kiosk at games, back-of-house sales events, online auctions and direct emails.Utilized inventory management system to track existing merchandise and enter product information for new artifacts used during games.Interacted with retail executive management to assist in development and execution of promotions, fundraisers and charitable events.Selected Skills:* Retail Sales* Customer Relations* Product Merchandising and Marketing* Inventory Management

Washington, Dc

Served as customer service representative and fan liaison for game day events, promotions, and team activities.

Master Of Professional Studies, Sports Industry Management

Bachelor Of Arts, Business Management/International Management

Activities and Societies: Graduated with Honors in the Spring of 2014.Active member of Delta Chi Fraternity after being inducted, Fall.

Study Abroad Program, International Studies, International Human Resources And International Studies