Eric Gulledge Email & Phone Number

Cleveland, Ohio, United States

Hanover, Md, Us

Cleveland, Ohio, Us

• Interfaced with over a dozen stakeholder groups, including senior leadership, to define, develop, shape and refine requirements of a complex set of processes integral to the company’s growth• Led product feature development using Agile processes working closely with business operations and software development teams to launch Minimal Viable Products (MVP) and further iterations to improve processes / product• Wrote product feature epics and requirements (stories, bugs, and spikes) maintained in Jira • Created wireframes and process maps to aid requirement elicitation, development, and documentation• Led Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, sprint review, and retrospective)• Validated that end-state development satisfied business requirements and business need • Maintained the product roadmap and vision for product sponsor

Cleveland, Ohio, Us

• Interfaced with over a dozen stakeholder groups, including senior leadership, to define, develop, shape and refine improvement requirements to a complex set of processes integral to the company’s growth• Led product feature development using Agile processes working closely with business operations and software development teams to launch Minimal Viable Products (MVP) and further iterations• Wrote product feature epics and requirements (stories, bugs, and spikes) maintained in Jira • Created wireframes and process maps to aid requirement elicitation, development, and documentation• Led Agile ceremonies (backlog refinement, sprint planning, daily scrum, sprint review, and retrospective)• Validated that end-state development satisfied business requirements and business need • Assisted in establishing a Business Analysis Center of Excellence (CoE)• Performed Salesforce reporting and admin tasks as needed to support related business processes

Cleveland, Oh, Us

• Gathered, analyzed, and documented business and functional requirements from stakeholders and impacted business units to support a Cisco enterprise application upgrade as well as enhancements to support other connected enterprise applications• Analyzed, documented, and improved workflows and processes using Agile and Lean Transformation methodologies • Led Agile ceremonies (backlog refinement, sprint planning, daily scrum, sprint review, and retrospective)• Collaborated with IT staff and stakeholders to create acceptance criteria and use cases against requirements• Facilitated post-project analysis to reflect upon successes, failures, and lessons learned• Validated that end-state development satisfied business requirements and business need• Created business requirement documents and training documentation

New York, Ny, Us

• Provided business analysis and architecture services to the 11th largest commercial insurer in the US• Modeled business processes, requirements, data and rules by facilitating meetings and reviews with SMEs, impacted business units, and end-users across business units• Agile Product Owner actively involved in the design, prototyping, construction, testing and documentation of a new enterprise-wide application• Communicated change management actions with stakeholders and impacted business units• Performed gap analyses between current and future-state business processes and artifacts• Ensured software application fulfilled business needs and aligned with business processes as required• Contributed to the creation of guidelines and governing standards in the evolving business analysis practice

Chicago, Il, Us

• Provided business architecture and business analysis consulting to a Fortune Fifty insurance provider in Bloomington, Illinois• Liaison between 19 vendor consultants, 22 business architects, 10 business analysts, 11 software developers and 3 project managers regarding mobile software processes, requirements, and project status • Modeled business processes, requirements, data, and rules by facilitating meetings, interviews, and reviews with up to 60 participants (clients, SMEs, impacted business units, end-users, and vendors) from 10 business areas• Performed gap analyses between current and future-state business processes• Led a team of 4 business architects focused solely on the development of mobile customer relationship management (CRM) applications for insurance agents and their staffs – approximately 45,000 users – so they may better service their customers and grow their businesses• Collaborated with cross-functional teams on software development in agile and waterfall environments• Ensured software applications fulfilled business needs and aligned with business processes as required• Developed the strategy for agent-facing mobile solutions and a three-year product roadmap by defining vision, goals, dependencies, and performance metrics• Communicated change management actions with stakeholders, vendors and impacted business units• Created and implemented a process for reconciling requirements between internal systems and Salesforce CRM to improve client/vendor communication and align development tasks with client’s business needs• Designated resource for first and second level support of the MEGA software tool within the DC1 business architecture team

Cleveland, Ohio, Us

• Liaison for 13 clients across the non-profit, government, and private sectors • Managed up to 7 concurrent projects in 4 states in addition to client relationship and reporting duties • Facilitated workshops with up to 20 customers to assess project goals, requirements, schedules, and risks• Guided clients through developing IT Master Plans to prioritize, plan, and budget future projects• Led cross-functional teams up to 10 members to develop solutions to meet clients’ business objectives• Developed and delivered sales presentations including solutions, value propositions, and business cases• Utilized agile and waterfall project methodologies in developing and managing projects• Maximized the utilization of resources in a matrixed environment while sharing resources across projects• Managed project schedule, scope, cost, quality, team, and risk to achieve business objectives• Analyzed project performance and initiated corrective actions when necessary• Monitored and communicated on milestones and issues throughout the project life cycle to stakeholders• Use-case development for new software and hardware functionality• Scheduled software release, hardware implementation, and support work for minimal impact on end-users• Positioned support, training, and other services needed for a successful customer experience• Analyzed project material and labor estimates to determine accuracy of estimates and project profitability• Mentored new project and engagement managers; also support staff on successful client relationships

• Provided technical services, advising and training to clients in the higher education and private sectors • UI/UX designer for a variety of projects including an NFL parent sportsmanship pilot program and a State of Tennessee recreational participation survey study • Modeled requirements, constraints, and objectives to develop and execute project plans within scope, schedule, and budget

• Modeled requirements and developed project plans for internal and client projects• Communicated weekly project updates to senior management

• Principal UI/UX designer for the launch of an e-commerce website for elementary school teachers • Performed requirements gathering and daily project status tracking / reporting• Facilitated issue resolution between cross-functional teams in the US and India on behalf of a project for Ford Motor Company and JD Power & Associates

Arlington, Virginia, Us

• As a Cadet officer, commanded rifle and mortar platoons of up to 30 soldiers• Participated in flood control / levy support operations along the Mississippi River resulting in saving the town of Prairie du Rocher, IL• Trained French conscript troops from Martinique on US Army small unit infantry tactics at Camp Santiago, Puerto Rico• Conducted mission briefings and training sessions for enlisted and commissioned personnel

Lake Buena Vista, Florida, Us

Disney College Program Front Desk castmember at Disney's Grand Floridian Beach Resort & Spa while participating in weekly seminars at Disney University.Seminar Courses:• Disney Corporate Analysis• Disney Corporate Communication• Disney Creativity & Innovation• Disney Human Resource Management• Disney Organizational Leadership• Disney Advanced Studies in Hospitality Management

Bachelor Of Science (Bs)

Recreation Management