Eric Gulledge Email & Phone Number

Cleveland, Ohio, United States

Hanover, MD, US

Cleveland, Ohio, US

• Interfaced with over a dozen stakeholder groups, including senior leadership, to define, develop, shape and refine requirements of a complex set of processes integral to the company’s growth
• Led product feature development using Agile processes working closely with business operations and software development teams to launch Minimal Viable Products (MVP) and further iterations to improve processes / product
• Wrote product feature epics and requirements (stories, bugs, and spikes) maintained in Jira
• Created wireframes and process maps to aid requirement elicitation, development, and documentation
• Led Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, sprint review, and retrospective)
• Validated that end-state development satisfied business requirements and business need

Cleveland, Ohio, US

• Interfaced with over a dozen stakeholder groups, including senior leadership, to define, develop, shape and refine improvement requirements to a complex set of processes integral to the company’s growth
• Led product feature development using Agile processes working closely with business operations and software development teams to launch Minimal Viable Products (MVP) and further iterations
• Wrote product feature epics and requirements (stories, bugs, and spikes) maintained in Jira
• Created wireframes and process maps to aid requirement elicitation, development, and documentation
• Led Agile ceremonies (backlog refinement, sprint planning, daily scrum, sprint review, and retrospective)
• Validated that end-state development satisfied business requirements and business need

Cleveland, OH, US

• Gathered, analyzed, and documented business and functional requirements from stakeholders and impacted business units to support a Cisco enterprise application upgrade as well as enhancements to support other connected.
• Analyzed, documented, and improved workflows and processes using Agile and Lean Transformation methodologies
• Led Agile ceremonies (backlog refinement, sprint planning, daily scrum, sprint review, and retrospective)
• Collaborated with IT staff and stakeholders to create acceptance criteria and use cases against requirements
• Facilitated post-project analysis to reflect upon successes, failures, and lessons learned
• Validated that end-state development satisfied business requirements and business need

New York, NY, US

• Provided business analysis and architecture services to the 11th largest commercial insurer in the US
• Modeled business processes, requirements, data and rules by facilitating meetings and reviews with SMEs, impacted business units, and end-users across business units
• Agile Product Owner actively involved in the design, prototyping, construction, testing and documentation of a new enterprise-wide application
• Communicated change management actions with stakeholders and impacted business units
• Performed gap analyses between current and future-state business processes and artifacts
• Ensured software application fulfilled business needs and aligned with business processes as required

Chicago, IL, US

• Provided business architecture and business analysis consulting to a Fortune Fifty insurance provider in Bloomington, Illinois
• Liaison between 19 vendor consultants, 22 business architects, 10 business analysts, 11 software developers and 3 project managers regarding mobile software processes, requirements, and project status
• Modeled business processes, requirements, data, and rules by facilitating meetings, interviews, and reviews with up to 60 participants (clients, SMEs, impacted business units, end-users, and vendors) from 10 business.
• Performed gap analyses between current and future-state business processes
• Led a team of 4 business architects focused solely on the development of mobile customer relationship management (CRM) applications for insurance agents and their staffs – approximately 45,000 users – so they may.
• Collaborated with cross-functional teams on software development in agile and waterfall environments

Cleveland, Ohio, US

• Liaison for 13 clients across the non-profit, government, and private sectors
• Managed up to 7 concurrent projects in 4 states in addition to client relationship and reporting duties
• Facilitated workshops with up to 20 customers to assess project goals, requirements, schedules, and risks
• Guided clients through developing IT Master Plans to prioritize, plan, and budget future projects
• Led cross-functional teams up to 10 members to develop solutions to meet clients’ business objectives
• Developed and delivered sales presentations including solutions, value propositions, and business cases

• Provided technical services, advising and training to clients in the higher education and private sectors
• UI/UX designer for a variety of projects including an NFL parent sportsmanship pilot program and a State of Tennessee recreational participation survey study
• Modeled requirements, constraints, and objectives to develop and execute project plans within scope, schedule, and budget

• Modeled requirements and developed project plans for internal and client projects
• Communicated weekly project updates to senior management

• Principal UI/UX designer for the launch of an e-commerce website for elementary school teachers
• Performed requirements gathering and daily project status tracking / reporting
• Facilitated issue resolution between cross-functional teams in the US and India on behalf of a project for Ford Motor Company and JD Power & Associates

Arlington, Virginia, US

• As a Cadet officer, commanded rifle and mortar platoons of up to 30 soldiers
• Participated in flood control / levy support operations along the Mississippi River resulting in saving the town of Prairie du Rocher, IL
• Trained French conscript troops from Martinique on US Army small unit infantry tactics at Camp Santiago, Puerto Rico
• Conducted mission briefings and training sessions for enlisted and commissioned personnel

Lake Buena Vista, Florida, US

• Disney College Program Front Desk castmember at Disney's Grand Floridian Beach Resort & Spa while participating in weekly seminars at Disney University.Seminar Courses:
• Disney Corporate Analysis
• Disney Corporate Communication
• Disney Creativity & Innovation
• Disney Human Resource Management
• Disney Organizational Leadership

Bachelor Of Science (Bs)

Recreation Management