Eric Wachter Email & Phone Number

• Bridge the gap between technology and business needs by identifying opportunities and developing digital solutions.
• Drive strategies and long-term vision to build digital dashboards with clear front-end user interface platforms.
• Identify key data points across multiple business systems in support of business needs in Sales, Operations, Finance, and Marketing.
• Conduct user research and usability studies to collaborate with developers and research teams. Translate user needs into digital business opportunities.
• Track, analyze, and maintain digital platforms that support the business during planned rollouts and training sessions.

Greater St. Louis

• Implemented Sales and Marketing program for the Amazon Automotive Tools and Equipment program.
• Maintained all aspects of Amazon portal management, including order activity, online detail page enhancement, customer targeting and performance analytics.
• Created and identified growth opportunities through new product launches, sales promotions, and buyer incentives.
• Constructed a competitive market analysis by balancing dynamic e-commerce variables against traditional distribution channels through targeted digital media activities.
• Delivered actionable insights to the business channel, including Product Management opportunities driven from customer reviews and B2B activity.

Greater St. Louis Area

• Managed workflow of the Customer Service department, supervising day-to-day workload of 12 employees.
• Responsible for employee development, evaluations, training, and mediating disciplinary activity. Attracted, hired, and retained personnel by clearly communicating expectations through coaching and mentoring.
• Monitored service levels, order forecasts, and track production variances to proactively mitigate order accuracy and surplus manufacturing risks, and to ensure customer schedule deadlines are met.
• Regularly communicated business objectives and organizational directives to my staff; direct staff to align their goals with these objectives.
• Fostered teamwork and leverage synergies with other department managers including Finance, Sales, IT, Marketing, Product Management, Engineering, Quality, and Operations.

• Supported the Customer Service Manager with special projects, including CSR and administrative training, new account process set-ups, and unique customer requests.
• Served as liaison and coordinator in the team’s interaction within the company by interpreting organizational directives and communicating those directives to the Customer Service department.
• Monitored inventory, forecasting, and production schedules.
• Handled incoming emails, faxes, EDI’s, and calls from key accounts and ACD routed calls. Provided clients with order confirmations, return goods authorizations, credits, and invoices.

Greater St. Louis Area

• Facilitated requests from national account holders.
• Resolved elevated complaints and service requests in high-pressure situations.
• Managed existing accounts, initiated new service, and coordinated requests from corporate contacts.
• Acted as a liaison between company management and independent contractors.
• Performed data entry and maintained service level histories for account auditing.
• Assisted the Customer Service Manager in overseeing a team of 10 Customer Service Representatives.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Phi Kappa Phi

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Phi Kappa Phi

Bachelor'S Degree, Business Administration And Management

Activities and Societies: Summa Cum Laude • Phi Kappa Phi • Xi Lambda

Bachelor Of Business Administration - Bba, Business Administration And Management, General