Eric Wachter Email & Phone Number

• Bridge the gap between technology and business needs by identifying opportunities and developing digital solutions. • Drive strategies and long-term vision to build digital dashboards with clear front-end user interface platforms.• Identify key data points across multiple business systems in support of business needs in Sales, Operations, Finance, and Marketing. • Conduct user research and usability studies to collaborate with developers and research teams. Translate user needs into digital business opportunities. • Track, analyze, and maintain digital platforms that support the business during planned rollouts and training sessions.

Greater St. Louis

• Implemented Sales and Marketing program for the Amazon Automotive Tools and Equipment program. • Maintained all aspects of Amazon portal management, including order activity, online detail page enhancement, customer targeting and performance analytics. • Created and identified growth opportunities through new product launches, sales promotions, and buyer incentives.• Constructed a competitive market analysis by balancing dynamic e-commerce variables against traditional distribution channels through targeted digital media activities.• Delivered actionable insights to the business channel, including Product Management opportunities driven from customer reviews and B2B activity.

Greater St. Louis Area

• Managed workflow of the Customer Service department, supervising day-to-day workload of 12 employees.• Responsible for employee development, evaluations, training, and mediating disciplinary activity. Attracted, hired, and retained personnel by clearly communicating expectations through coaching and mentoring.• Monitored service levels, order forecasts, and track production variances to proactively mitigate order accuracy and surplus manufacturing risks, and to ensure customer schedule deadlines are met.• Regularly communicated business objectives and organizational directives to my staff; direct staff to align their goals with these objectives.• Fostered teamwork and leverage synergies with other department managers including Finance, Sales, IT, Marketing, Product Management, Engineering, Quality, and Operations.

• Supported the Customer Service Manager with special projects, including CSR and administrative training, new account process set-ups, and unique customer requests.• Served as liaison and coordinator in the team’s interaction within the company by interpreting organizational directives and communicating those directives to the Customer Service department. • Monitored inventory, forecasting, and production schedules. • Handled incoming emails, faxes, EDI’s, and calls from key accounts and ACD routed calls. Provided clients with order confirmations, return goods authorizations, credits, and invoices.

Greater St. Louis Area

• Facilitated requests from national account holders.• Resolved elevated complaints and service requests in high-pressure situations.• Managed existing accounts, initiated new service, and coordinated requests from corporate contacts. • Acted as a liaison between company management and independent contractors. • Performed data entry and maintained service level histories for account auditing. • Assisted the Customer Service Manager in overseeing a team of 10 Customer Service Representatives. • Maintained scheduling, training records, employee coaching, etc.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Phi Kappa Phi

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Phi Kappa Phi

Bachelor'S Degree, Business Administration And Management

Activities and Societies: Summa Cum Laude • Phi Kappa Phi • Xi Lambda

Bachelor Of Business Administration - Bba, Business Administration And Management, General