Erich Chen Email & Phone Number

Honolulu, Hi, Us

Dublin 2, Ie

Dublin 2, Ie

Dublin 2, Ie

Responsible for the sales efficiency, enablement, and support of the $9B+ North America Technology organization, focusing on Application Maintenance/Development, System Integration, and Infrastructure work across all of our industry groups and platforms like SAP, Oracle, Microsoft, Salesforce, and Workday. My team implements programs to improve win rates and grow the acumen of our sales leaders and executives, as they work with clients to rotate to being New IT and digital organizations. Responsibilities include the following:- Formulating deal win strategies- Creating analytics to identify trends and influence sales plans- Evolving our Salesforce.com Sales CRM instance, including digital dashboard usage- Leading a deal review and coaching team- Provide input to our global Sales playbook- Establishing and optimizing the onboarding process- Collaborating with the Learning organization to set the annual training curriculum plan- Teaching Accenture sales courses like storytelling- Creation and management of sale origination campaigns

Dublin 2, Ie

Led major projects portfolio at Hawaiian Telcom, a $400M telecommunications company supporting 1,300 employees across 6 islands. Was responsible for all sales and major projects delivery. Supervised staff of 7 onsite employees (Architects, Business Analysts, Project Managers) and 50+ offshore (Architects, Developers, Testers, Management) in Philippine and India delivery centers.- Received top score on Client Satisfaction Survey- Ranked in the top tier of Accenture ratings (Significantly Above, top 25% for level) for all performance years- Improved application availability to 99.7% and system performance to exceed all SLAs- Exceeding 95% Production release quality- Responsible for account financial performance as service manager- Implemented new systems and application enhancements that resulted in efficiencies for Sales and Operations departments, increasing automation and reducing manual processes- Oversaw assessment and development of 3 year systems roadmaps- Created business cases for multiple opportunities resulting in closed/won sales, including partnering with software vendors for assessment, selection, and license procurement- Guided team collaboration with clients to clarify and define business and system requirements- Responsible for solution development for client problems/requirements, using creative and out of the box thinking- Contributed to IT portion of annual client company-wide strategic planning process- Developed 1 Associate Manager to Manager and 2 Team Leads to Associate Managers

Dublin 2, Ie

For a Pacific telecommunications company, managed and led the daily operations of the application development projects and teams. Supervised 4 local/US employees and 20+ offshore in multiple delivery centers. Responsible for delivery of multi-million $ in development projects.- Delivered projects on time and on budget- Wrote statement of works (SOWs) for system development projects- Produced IT status reports for Client Senior Management Team- Developed 2 Analysts to Consultants- Ranked in the top tier of Accenture ratings (Significantly Above, top 25% for level) for all performance years

Dublin 2, Ie

For a Pacific telecommunications company, led the solution and functional design, development, testing, and management of system enhancement and new implementation projects. Managed teams of 5-9 offshore resources.- Ranked #1 project lead multiple years for the account - Delivered largest IT implementation project in history of the client company on time and on budget- Proposed solution options and provided recommendations- Identified operational efficiencies and value add items for call center team- A self-starter requiring little oversight from executive team- Built trusting relationships with business and IT clients thru consistent and high quality delivery

Dublin 2, Ie

Was the Salesforce.com Application and Data Lead for major Chemicals company Sales CRM implementation- Led requirement definition, solution design, configuration and development, testing support, and deployment phases- Customized key modules Accounts, Contacts, Products, and Opportunities- Performed data conversion of existing records into new application- Created reports and dashboards to track sales performanceWas the Quality Assurance Lead for a major sports league website implementation (moving from third party managed to internal)- Led a team for system integration and quality assurance test planning and execution- Covered scope of web GUI and batch processes- Collaborated with functional leads for requirement transition and development leads for system turnover and defect resolution- Set up and configured defect management tool Jira and conducted environment management meetings

Dublin 2, Ie

Part of the new Salesforce.com practice doing solution design, configuration, reports and dashboards development, data migration, quality assurance testing. Client was a major healthcare provider doing a SFDC implementation for their National and Regional account teams.Also was a Project Management Office analyst for a major telecommunications client.