Erich Clark Email & Phone Number

Lawrence, Massachusetts, United States

Troubleshoots live calls on time critical medical device issuesDefuses emotional conflict and anxietyDetangles cascading errors across interdependent machinesCommunicates with callers around the world with widely varied idioms and expertise, from doctors to uneducated laymenConsults design documents and reference materials to troubleshoot interlocking systemsPromotes communication within team and other departmentsDocuments interactions in Salesforce for internal and FDA reviewMentors new hires for troubleshooting and professionalismCreates and contributes to design documents for internal support

Over the years as a volunteer sound technician, I began making suggestions for equipment renovations, and I was asked to oversee the complete overhaul of five separate A/V installations. I currently maintain the equipment and strategize further improvements. I've also researched, designed, and implemented three tablet and laptop checkin systems with label printers for child security.

I use HTML and CSS to program educational web pages for Taiwanese youth, adapting English curriculum for translation into Chinese. I also design game levels, record foley sound effects, then mix and master them.I also liaise between Qalang and our translators and vendors, and I edit copy for our games and promotional materials.

As university libraries transition from printed reference materials to digital databases, library research literacy is an increasing problem. I was a close support technician to Rosanna Kowaleski, Head Reference Librarian at O'Leary Library. I adapted, updated, and printed pamphlets for database literacy. I retouched photos for use in publicity campaigns. I wrote digital abstracts to better steer students to peer-reviewed research which was tailored to their fields.

Bachelor Of Arts (Ba), Creative Writing

Activities and Societies: Literary Society, VP for 1 year, President for 2 years

Hs Diploma, Honors, Ap, Ib

Activities and Societies: Swim Team- Varsity all 3 years; Christian Club; Publications- contributing author, illustrator; Theater.

Ios Nanodegree

The Udacity iOS Nanodegree is a mobile development course in Swift. To graduate, students must complete four project apps and a capstone.