Erich Tscherner
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Erich Tscherner Email & Phone Number

Customer Service QA and Training Manager at Capital.com
Location: Cracow, Małopolskie, Poland 8 work roles 3 schools
1 work email found @capital.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email e****@capital.com
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Current company
Capital.com
Role
Customer Service QA and Training Manager
Location
Cracow, Małopolskie, Poland
Company size
1044 employees

Who is Erich Tscherner? Overview

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Quick answer

Erich Tscherner is listed as Customer Service QA and Training Manager at Capital.com, a company with 1044 employees, based in Cracow, Małopolskie, Poland. AeroLeads shows a work email signal at capital.com and a matched LinkedIn profile for Erich Tscherner.

Erich Tscherner previously worked as Customer Service QA & Training Manager at Capital.Com and Training and Development Lead at Capital.Com. Erich Tscherner holds Master Of Laws - Llm (School Of Polish Law), Law, Master Of Law (Llm) from Jagiellonian University.

Company email context

Email format at Capital.com

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{first}.{last}@capital.com
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Profile bio

About Erich Tscherner

In my recent role at Capital.com as the Customer Service QA & Training Manager, I played a pivotal role in revamping our customer service and quality assurance processes. Over the span of 2 years and 6 months, I led the implementation of a new onboarding regime for both customer service and sales agents, ensuring they were equipped with the necessary skills to deliver exceptional service. Additionally, I established a dedicated QA team focused on achieving positive outcomes for our customers, leveraging AI technology to enhance our QA procedures effectively.Prior to my tenure at Capital.com, I spent 3 years and 2 months at IG Group, where I held the position of Team Lead and Project Manager for Localisation and Local Marketing Operations. In this capacity, I led teams responsible for localizing content and managing various projects related to local marketing operations. My responsibilities also included overseeing customer service operations, where I provided senior-level support and handled payment-related inquiries.Throughout my career, I have honed my skills in customer service, training, quality assurance, and project management. My ability to drive organizational success through strategic initiatives and operational excellence underscores my commitment to delivering outstanding results.

Listed skills include Teamwork, Microsoft Office, Salesforce, Training, and 24 others.

Current workplace

Erich Tscherner's current company

Company context helps verify the profile and gives searchers a useful next step.

Capital.com
Capital.Com
Customer Service QA and Training Manager
Kraków, PL
Website
capital.com
Employees
1044
AeroLeads page
Company profile
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8 roles

Erich Tscherner work experience

A career timeline built from the work history available for this profile.

Customer Service Qa And Training Manager

Capital.Com

Kraków, PL

Customer Service Qa & Training Manager

Current
Capital.Com

In my recent role at Capital.com as the Customer Service QA & Training Manager, I played a pivotal role in revamping our customer service and quality assurance processes. Over the span of 2 years and 6 months, I led the implementation of a new onboarding regime for both customer service and sales agents, ensuring they were equipped with the necessary.

Sep 2023 - Present

Training And Development Lead

Capital.Com
Oct 2021 - Sep 2023

Team Lead And Project Manager - Localisation And Local Marketing Operations

Ig

Krakau Und Umgebung, Polen

- Team Lead for DE and NL - Localisation and Content Team from 08.2018-12.2018- Project Manager for Localisation and Local Marketing Operations from 01.2019- 09.2021

Aug 2018 - Sep 2021

Customer Service -Senior Specialist

Ig

Krakau Und Umgebung, Polen

- Extended the payments role with solving general trading service and basic TS IT requests (products, regulations, troubleshooting when comes to platform or application problems)- Coordination of new joiners training and advising of junior staff- Built up a new training plan and centralised the training in Cracow- Support of the TLs (Sign-off sheets for.

May 2018 - Aug 2018

Customer Service Specialist

Ig

Krakau Und Umgebung, Polen

- Provided front line payment support to our clients- Have been the main point of contact for the global Client Services- Provided backup to our global Client Services teams

Aug 2017 - May 2018

Language Assistant

Lycée A. Fresnel Bernay

Bernay, Frankreich

Oct 2016 - Feb 2017

Salesman

Media Markt

Jena Und Umgebung, Deutschland

Sep 2014 - Aug 2016
Team & coworkers

Colleagues at Capital.com

Other employees you can reach at capital.com. View company contacts for 1044 employees →

DF Dennis Fraley Dennis Fraley Colleague at Capital.ComPhoenix, Arizona, United States, United States View → SS Sanjam Singh Sanjam Singh Colleague at Capital.ComLeeds, England, United Kingdom, United Kingdom View → SZ Siarhei Zavadski Siarhei Zavadski Colleague at Capital.ComWarsaw, Mazowieckie, Poland, Poland View → AL Aliaksei Lahutsin Aliaksei Lahutsin Colleague at Capital.ComPoland, Poland View → AR Andi Rebort Andi Rebort Colleague at Capital.ComBritish Virgin Islands, Virgin Islands, British View → LM Liliana Mardar, Acca Liliana Mardar, Acca Colleague at Capital.ComLondon, England, United Kingdom, United Kingdom View → AR Anastasija Rotkovich Anastasija Rotkovich Colleague at Capital.ComWrocław, Dolnośląskie, Poland, Poland View → KR Kris Rai Kris Rai Colleague at Capital.ComAshford, England, United Kingdom, United Kingdom View → KR Kyle Rodda Kyle Rodda Colleague at Capital.ComMelbourne, Victoria, Australia, Australia View → SS Sara Stojanovic Sara Stojanovic Colleague at Capital.ComDubai, Dubai, United Arab Emirates, United Arab Emirates View →
3 education records

Erich Tscherner education

Bachelor Of Arts - Ba, Romance Languages, Literatures, And Linguistics, Bachelor Of Arts - Ba

University Of Jena
FAQ

Frequently asked questions about Erich Tscherner

Quick answers generated from the profile data available on this page.

What company does Erich Tscherner work for?

Erich Tscherner works for Capital.com.

What is Erich Tscherner's role at Capital.com?

Erich Tscherner is listed as Customer Service QA and Training Manager at Capital.com.

What is Erich Tscherner's email address?

AeroLeads has found 1 work email signal at @capital.com for Erich Tscherner at Capital.com.

Where is Erich Tscherner based?

Erich Tscherner is based in Cracow, Małopolskie, Poland while working with Capital.com.

What companies has Erich Tscherner worked for?

Erich Tscherner has worked for Capital.Com, Ig, Lycée A. Fresnel Bernay, and Media Markt.

Who are Erich Tscherner's colleagues at Capital.com?

Erich Tscherner's colleagues at Capital.com include Dennis Fraley, Sanjam Singh, Siarhei Zavadski, Aliaksei Lahutsin, and Andi Rebort.

How can I contact Erich Tscherner?

You can use AeroLeads to view verified contact signals for Erich Tscherner at Capital.com, including work email, phone, and LinkedIn data when available.

What schools did Erich Tscherner attend?

Erich Tscherner holds Master Of Laws - Llm (School Of Polish Law), Law, Master Of Law (Llm) from Jagiellonian University.

What skills is Erich Tscherner known for?

Erich Tscherner is listed with skills including Teamwork, Microsoft Office, Salesforce, Training, Deutsch, Englisch, Polnisch, and Juristisches Schreiben.

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