Eric Habich Email & Phone Number

Cleveland, Oh, Us

Independence, Ohio, Us

Cleveland, Ohio, Us

Olmsted Falls, Oh, Us

Olmsted Falls, Oh, Us

• Part of a 3 person on-call rotation which provides 24/7 support for the company• Take over all call escalations from the Service Desk• Mentor the other Tech I’s and Interns• Primary day-to-day Print Server Administrator - printer clean up, adding, removing, and troubleshooting• Primary tier of DHCP/DNS troubleshooting - Reservations/port bindings/Host AAA record’s• Provide multi-site desktop support services• SCCM Administrator, imaging PC’s, managing PC’s, OSD and Software library maintenance• Full Access to Active Directory• Provide troubleshooting and Administration on an Exchange 2010 Server• Primary Technician of a fast-paced Production floor• Maintenance and troubleshooting on all HP LaserJet printers, Zebra 105SL/105SL+/RFID printers• Troubleshoot and image Intermec CK71 handheld scanners• Windows Server Experience 2003/2008/R2/2012/R2• Ability and understanding of patch paneling• Cisco 7945/65 IP Phone troubleshooting

Olmsted Falls, Oh, Us

• Usage of ServiceNow Enterprise Management software• Created/tracked tickets, created and maintained Knowledgebase articles• Troubleshot hardware, software and application issues daily over the phone and in person• Provided 1st and 2nd shift phone support for internal customers• High skills using remote software – Bomgar, SCCM Remote Control and Windows Remote Desktop Connection• Active directory Administration- Create new accounts/computers/workstations and servers within AD- Disable terminated employees, move them to the appropriate container- Create and manage members of security/distribution groups- Help manage the Microsoft Exchange Server- Give users permissions and access to other mailboxes• Troubleshot Microsoft Outlook 2010-2016 clients• Troubleshot basic Microsoft SharePoint 2010 issues• Troubleshot Oracle EBS and Oracle Mobile (MSCA) issues• Installed, configured, and troubleshot Cisco Jabber/WebEx• RSA Secure ID Deployment / Palo Alto Network Global Protect deployment/troubleshooting• Cisco AnyConnect VPN troubleshooting• Monitored Solarwinds syslogging to avoid any critical outages• Assisted the Network, Server and Voice teams in troubleshooting

Olmsted Falls, Oh, Us

ERP System :• Helped Vitamix transition to the companies biggest ERP maneuver from Microsoft Dynamic AX to Oracle EBS• Troubleshoot Oracle EBS itself to make it launch and (MSCA) Oracle Mobile on the production floor computers to assist team leads in printing data labels for boxes• Document, create tickets and tasks for Oracle team members to troubleshoot performance and access issues• Usage of ServiceNow Enterprise Service Management• Help troubleshoot issues, look for bugs and test patches with our ITIL team• Document, create tickets, requests and knowledge base articles• Troubleshoot hardware, software and application issues daily over the phone and in person• Troubleshoot and diagnose HP Laser printer and plotter issues• Troubleshoot and diagnose Zebra printer issues• Monitor and make sure quality UPC labels are being printed out before our product is shipped• Full access to Active Directory :- Create new accounts/computers/workstations and servers within AD- Disable terminated employees, move them to the appropriate container- Create and manage members of security/distribution groups- Help manage the Microsoft Exchange Server- Give users permissions and access to other mailboxes• Troubleshoot Microsoft Outlook• Responsible for imaging and setting up new laptops/desktops• System Center Configuration Manager experience, pushing out images, software, and managing computers• High skills using remote software Bomgar, SCCM Remote Control tool and Windows Remote Desktop Connection• Troubleshoot Network printing issues on print servers• Efficient in adding new printers to a print server• Efficient with Zebra Bridge Software by configuring a new Zebra Printer and adding it to the print server• Ability to create a new TCP/IP port, configuring and managing current ports so jobs aren't being sent to the wrong printer• Assist the Network, Server and Voice team in troubleshooting• Highly efficient in working in a fast paced production environment

Salesman:• Brought new guests into the club for touring and promotion memberships• Received 50+ calls daily, logged calls, customer queries, any management level questions• Placed 200+ calls daily to residents in the area for guest pass trials and gym tours• Familiar with ABC billing and their service management system• Went out to old call logs and tuition logs to bring in previous guests, multiple times I was successful in bringing the guests back to initiate another contract with the gym• Experience flyering and advertising the Company's name brand• Developed business partnerships with vendors to get the Fitness 19 name out there• Created a gym culture to bring extreme comfort-ability to anyone who walked in the door• During my duration working there, EFT (dues) increased to over 70% of what we were bringing in• Part of a top sales team that grew the annual gross revenue to $11M• Reached sales to rank us #1 in 2014 out of over 40 Fitness 19's in Northern AmericaOperator/Repair technician:• Did drywall, repaired any walls or damages within the building• Self repaired all equipment except treadmill motors• Kept the gym clean, ran power scrubbers, vacuumed, mirrors were shined daily• Sanitized all equipment, machines, dumbbells and benches daily, multiple times a day• Kept equipment up-to-date• Did daily maintenance and routine inspections to prevent any unsafe equipment from being present• Maintained all company computers, did troubleshooting to the buildings LAN and wireless network• Eliminated a Satellite Radio bill and transitioned the music to a Pandora playlist, removing any extra costs for audio• Created a wireless guest network to allow people to stream music without using their own data, but also benefited the company because it eliminated any bandwidth usage for operational use

Cranberry Township, Pennsylvania, Us

• Stocked and blocked shelves in a timely and neat manner• Answered customers questions/queries and escalated any unknown territory to managers• Maintained store cleanliness to increase customer satisfaction and reduce operational costs

Associate'S Degree In Networking Hardware, Electrical Electronic/Engineering Technology (Computer Networking Hardware)

Education record