Site Reliability Engineer with experience supporting Mobile, Web, On Demand Video, and FAST streaming applications. I am driven by a customer-first mindset and am proficient in production monitoring and alerting to maintain the quality and reliability of user facing applications and the backend services that power them. I am familiar with having to understand a complex hyrbid-cloud solution hosted in Google Cloud, AWS, and on-premises data center to diagnose, debug, and troubleshoot issues. I am experienced in incident management, documentation, and knowledge sharing with the goal of preventing recurring issues.Previously I was a technician that supported a network of 40,000+ kiosks by taking direct control, using scripts, SQL database querying, and application logging to fix software and hardware related issues. In this role I also managed the deployment of regular software releases to the kiosks.