Business Operations, Promotions/Sales and Fundraising, May 2016 - PresentManagement responsibility for two Golf Course Driving Range facilities and assets, direct reports of 2 Managers, 2 Supervisors and 16 seasonal part-time employees. Increased Gross 2020 Sales by 44% ($241K) vs 2019. Added approximately $400K in new profit from streamlined operations, equipment and system modernization, Training and policy controls, advertising, marketing, vendor sales, and donations. Develop and lead membership drives, and execute events and outreach strategies to grow the Westchester Parks Foundation membership base and engage our members to galvanize support. Assist with general fundraising, including but not limited to program sponsorships, year-end giving, major gifts, capital campaigns, gala and special events, donor research, and gift acknowledgments.

(Interim Acting Director of Sales Training) Reported to and worked closely with the chief human resources officer: managed an 18-member sales training team consisting of 3 managers, 13 sales trainers, 1 sales training liaison, 1 training specialist, and 1 administrator. Tasked with reorganizing and leading learning and developing initiatives to drive best sales practices. Senior training business partner and consultant aligned with leadership of sales, compliance, regulatory, and HR, as well as multiple levels of directors/managers within reporting structures. Partnered with leaders and members of organizationally specialized training departments, including Center for Employee Excellence for implementation and execution of multiple programs/initiatives. Executed online learning/new corporate strategy. Modernized delivery method of training via online tools, including Webex, as well as registration process and recordkeeping through use of LMS. Navigated change management process during senior management change in leadership. Decreased knowledge gap of 18-person team, delegating new types of projects and implementing team leads/project teams to learn new skills and products.

Head of learning and development activities, conceptualizing, researching, designing, and implementing new programs. Created standardized, centrally located new hire orientation program for employees. Conceptualized, developed, and facilitated new training/sales strategy relating to merger and insurance acquisition of new subsidiary Brinkerhoff and Neuville Insurance. Developed and facilitated new sales programs, including teller referral, closing sales, and introduction to selling. Worked closely with the chief operating officer. Held responsibility for development of 157 employees. Managed, coordinated, and delivered training for bank executives, officers, and staff employees.Conceptualized, developed, and facilitated new standardized, centrally facilitated new hire orientation/onboarding program for new employees.Researched and championed new learning management software and performance management software.

Provided support for and led learning/development initiatives. Acted as a business partner/consultant to fellow members of the leadership team. Managed learning and development needs across two regions, including new hire experience, career development, ongoing education, and compliance. Served as a training business partner to two retail banking senior market managers and multiple officers within reporting structures. Oversaw seven trainers and one enrollment coordinator in two regions. Maintained five state-of-the-art training centers. Conducted senior-level training. Coordinated Career Advancement $tarts Here (CA$H) program, including planning, orientation, development, and certification.Worked closely with corporate university partners for the delivery and execution of programs/initiatives.Managed smooth transition and integration process of merger-related activities.Directed learning and development needs across two regions, including Legendary WOW! Service for 200 branches and personnel. Conducted senior-level training. Trained business partner aligned with market president and two retail banking senior market managers.

Senior Corporate Manager of Training and Employee Communications (Training Director), 2003-2007Coordinated and delivered training for Senior Executives as well as line management and staff associates, conducted classroom training for corporate offices and stores. Acted as a strategic partner to the CEO, the board of directors, and senior management concerning new training initiatives. Served as a change agent to revitalize training programs to increase store sales, customer service, and product knowledge. Conducted needs analysis with client groups from multiple business units. Conceptualized, designed, and developed a three-day offsite residential leadership program for multiple levels of management. Authored corporate communications and public training bulletins. Pioneered e-Learning initiatives. Designed and implemented training programs as well as policies/procedures new to the company. Authored all training alerts and internal employee communicationsCorporate liaison/course coordinator for Senior Managers attending American Management Association, Langevin Learning Services, Padgett-Thompson National Seminars Group, as well as the American Society of Training and Development.Conducted train the trainer seminars and training audits to Training Team, Senior Managers.Initiated first computer-based training (CBT) sales program and fundamentals of furniture product knowledge.Reviewed training and HR standards as well as computer skills training.Managed five trainers, including two executives, one administrator/coordinator, and two trainers.Manager of Training (Opened New White Plains Store)Led new hire process orientation and ongoing development for 35 managers as well as 780 staff.

Manage the recruiting, interviewing, and selection process, new hire orientation, and mentoring. HR Administration and HRIS, weekly payroll, and benefits administration. Manage all Human Resources policies and procedures, the yearly performance review process. Point of contact for all employee relations issues, corrective actions, terminations, and reward incentive programs. Train and develop 9 Managers, 12 Supervisors, and 75 Staff Associates. Provide sound advice and good counsel to the General Manager and District Manager.

Interfaced with 26 branch stores. Oversaw opening strategy/planning for HR/training. Led back-up HR administration, OTH, HUR, turnover reports, and Internet recruiting/policies. Delivered associate training for 13,000 staff. Conducted train the trainer seminars/training audits. Reviewed training/HR standards. Advised MIS on technology/training. Performed new hire orientation, HR paperwork, and payroll. Coordinated Lotus Notes/technical training. Managed Federated POS Committee, company shortage, customer service, and Y2K committees. Implemented materials for CBT. Maintained equipment and tracked scores.