Eric Hase Email & Phone Number

From Home

Upgrade computer peripherals and components as necessary.Rebuild computers from the ground up.Replace broken components including video cards, hard drives, memory, motherboards, power supplies, etc.Virus Removal.Networking and internet connection issues.Wireless router setup and securing.Reimage computers using WDS in Windows Server 2008. Reinstall OS from installation disc.Create unattended answer files.Stay up to date on todays and tomorrows technologies and trends.Currently pursuing Comptia A+ Certification.Proper disposal of old computers including repairing and then donating to area thrift shops.Technology purchasing consultation.

Fargo, North Dakota Area

Fargo, North Dakota Area

• Triage incoming support tickets to proper teams• Provided remote support to company branches and users• Troubleshot various user account and software issues

Fargo, North Dakota Area

Oversee service desk agents on day-to-day duties at Case New-HollandManage 3rd party SLA's

Fargo, North Dakota Area

Provide onsite technical support to small to medium sized businesses.

• Provide over-the-phone technical assistance to customers.• Provide high availability to the customers.• Document all issues and resolution on customer accounts.• Maintain customer accounts as necessary.• Troubleshoot various Video, Data, and Phone service problems including connectivity, hardware, and equipment setup.• Setup technician work orders as needed.

Dilworth Mn

• Support all the district’s technology and software.• Provide technical support to all staff and students via IT ticketing system, email correspondence and telephone.• Ensure a timely response to all IT tickets.• Maintain the district’s network monitoring system.• Manage the IT department’s technology inventory.• Manage the district’s system images and imaging solution.• Research, develop, test, and implement new technologies and software.Projects include:Setting up VmWare hosts in a multi host environment.Implemented a help desk ticketing system to better provide a better end user experience.Setup a network monitoring system to ensure speedy responses to down systems.

Moorhead, Mn

Currently studying Information Technology with an emphasis on Server Management and Network Management.

Replace hard drives in POS computers and reimage them off the network using Norton Ghost Cast.Setup uninterrupted power supplies throughout the entire store.Install VPN firewall system.Physical replacement of the store server.Virus Removal.Email account setup in MS Outlook.Clean inside of computers as necessary.

Fargo, North Dakota

Provide over-the-phone and face-to-face support to customers and Sales staff.Interact with store databases for customer and sales inquiries.Manage inventory levels of stock.Ensure processes are completed properly from start to finish.

Fargo, North Dakota Area