Eric Hatzenbuehler Email & Phone Number

Seattle, Wa, Us

London, England, Gb

Boston, Massachusetts, Us

Seattle, Washington, Us

- Lead trainer and project manager: Disease Research and Intervention Specialists (contact tracers) training and certification. Implementation of community-based "pop-up" vaccination clinics with community/faith-based organizations addressing equity and health disparities. - Duties: Referral resource management, Employee on-boarding, Skill certification/performance coaching, Protocol development, Process improvement/documentation, Database and SaaS solution training.

Redmond, Washington, Us

Products: Limeade wellness platform, mobile application, ADURO health & personal coaching, diabetes behavior change programs, and onsite biometrics screening plus third-party service integrations. Customers: Enterprise clients including Levi Strauss & Co., Iron Mountain, Benjamin Moore, Verisign, Davis Wright Tremaine, and Experian plus national benefit brokerage firms (Mercer, AON and Willis Towers Watson).Special focus: Established first data-driven business models related to customer lifecycle management, service escalation resolution, risk-mitigation, and contract renewals. Designated as a subject matter expert in program strategy, employee engagement, compliance, escalation resolution, and contracting.Duties: Sales finalist meetings, regularly co-facilitated new customer implementations, QBR presentations, up-selling of additional services, and secured referrals for prospective customers. Represented “voice of the customer(s)” with sales, product, marketing, and executive leadership. Managed up to 12 onsite and remote direct reports. Broker relations and leadership representative on key accounts. Results:- High customer satisfaction ratings (4+/5) for strategy development, on-time implementations, and quarterly/annual business reviews which helped obtain new customers through positive referrals. - 85% customer retention (renewal win rate) worth $5+ million annually including the successful negotiation of rate increases averaging 2-17%. - Designated vendor of choice by national and regional brokerage partners such as Mercer, Gallagher, Willis Towers Watson, USI and Lockton Companies. - Reversed an 80% team member turnover rate of <12 months to 80% retention >12, 24, and 36 months. Focused on hiring, performance coaching, and establishing a culture of teamwork. - Championed gender equity in pay and bonus payout for direct reports and consciously established allyship with minority leader in workgroup.

Seattle, Washington, Us

• Successfully consulted with a diverse set of top-tier employer groups throughout Northern CA, Oregon, and Washington with an emphasis on programs, policies, and incentive strategies supporting population health management strategies. • Effectively developed and implemented a regional and national systems-wide wellness service platform across sales, account management, analytics, and vendor work groups focusing on strategic planning, client coaching/mentoring, and vendor solutions.• Initiated projects and framework with foundational values centered around systems-thinking, positive psychology, and strategic collaboration.Results• Significantly enhanced key value propositions that resulted in winning and retaining multiple high-revenue accounts.• Increased sales and account management professionals’ competencies resulting in higher client satisfaction and enhanced service capabilities for a diverse book of business.• Increased client engagement through strategic marketing and turn-key product deliverables. • Positively impacted 100,000+ employee lives through strategies that supported eating a little better, moving a little more, and stressing a little less.

• Key contributor to achieving objectives related to health policy development, implementation, and enforcement in connection with a high profile, $25 million Communities Putting Prevention to Work (CPPW) grant. • Extensively utilized project management, consulting, and supervision principles to enhance achievement of necessary project deliverables.• Implemented innovative special projects to support a high performing team environment.Results• Increased program capacity to meet important deliverables through mentoring, coaching, and enforcing accountability standards. • Improved team unity and performance by successfully developing and implementing an employee recognition program.

Studied at Don Quijote Language SchoolCompleted El Camino de SantiagoEnglish tutoring

Portland, Oregon, Us

• Successfully consulted with 35+ diverse employer groups across Washington and Idaho. • Strategically designed and coached employers to implement wellness action plans balancing projects, programs, and policy initiatives specifically tailored to the unique circumstances of their companies.• Engaged diverse audiences including executive leaders, mid-level managers, and front-line employees in a variety of presentations and trainings.• Proactively contributed to program development and management of staff.Results• Consistent high satisfaction ratings and feedback regarding performance by internal and external clients.• Significantly increased client utilization of and engagement in wellness planning, programs, and services.• Substantially improved internal client relations through targeted outreach and conflict resolution practices.

• Lead consultant managing the development and execution of high profile, strategic nutrition and physical activity initiatives with high-level executives and 50-member advisory committee in alignment with local business and community priorities. • Strategically increased management capability of executive leaders and community members to ensure project sustainability.• Lead wellness coordinator supervising 20 employees in the development & implementation of a worksite wellness program in alignment with employer’s strategic plan.• Innovatively incorporated performance-enhancing seminars in building leadership & management capabilities within organization.Results• 300% increase in organizational capacity resources within two years due to successful pilot project implementation.• $100,000+ worth of funding leveraged for project site within one year of action plan implementation. • Received Snohomish County’s 2007 Community Collaboration of the Year Award. • Committee members demonstrated increased ownership over project; assuming leadership roles and allocating extensive resources to achieve goals and sustain efforts. • Significantly enhanced collaboration between previously siloed business, city, and other public institutions.• 200% increase in Wellness Committee membership within three years.

• Conscientiously implemented counseling and workshop protocols for statewide training and research programs with an emphasis on behavioral counseling and crisis intervention with high-risk populations.• Highly visible, public representative that cultivated and sustained business relationships with prioritized consumer groups.• Extensive qualitative & quantitative evaluation experience including focus group recruitment and facilitation, researching and identification of survey instruments, data management, and presentation of results.• Effectively supervised 25+ volunteers. Results• Consistently earned high scores and awards as an effective trainer and counselor by diverse consumer groups.• Received six consecutive invitations to teach summer in-service training at Western Washington University.• Regularly met or exceeded recruitment goals for consumer participation in diverse programs by utilizing creative recruitment and marketing strategies emphasizing relationships, collaboration, and high standards for professional integrity. • Achieved 80% volunteer retention after initial term of service expired.

Renton, Wa, Us

Adolescent Outpatient Drug and Alcohol Counselor | Northwest Alternatives | Lynwood, WA | 2000Assessments and evaluations, group therapy, one-on-one counseling sessions, family consultations and education for adolescents seeking chemical dependency treatment. Inpatient Case Manager and Outpatient Drug and Alcohol Counselor (intern) | Providence Everett Medical Center | Everett, WA | 1999Assessments and evaluations, group therapy, one-on-one counseling sessions, family consultations, education presentations and extensive case management for adults admitted to inpatient detoxification and chemical dependency treatment.

Bachelors Of Science, Psychology

Education record