AeroLeads people directory · profile
Erich Baumbach Email & Phone Number
Senior Manager, IT and Product Support
at
iCIMS
1 work email found
@skillsurvey.com
4 phones found area 610, 215, and 877
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, IT and Product Support
Location
Huntingdon Valley, Pennsylvania, United States
Company size
Who is Erich Baumbach? Overview
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Quick answer
Erich Baumbach is listed as Senior Manager, IT and Product Support at iCIMS, a with 462 employees, based in Huntingdon Valley, Pennsylvania, United States. AeroLeads shows a work email signal at skillsurvey.com, phone signal with area code 610, 215, 877, and a matched LinkedIn profile for Erich Baumbach.
Erich Baumbach previously worked as Senior Manager, IT & Product Support at Icims and Director, IT & Product Support | Acquired by iCIMS at Skillsurvey. Erich Baumbach holds Master Of Science (M.S.), Information Systems from Drexel University.
Company email context
Email format at iCIMS
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{first_initial}{last}@skillsurvey.com
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AeroLeads found 1 current-domain work email signal for Erich Baumbach. Compare company email patterns before reaching out.
Profile bio
About Erich Baumbach
A skilled and motivated IT and Support leader with experience helping grow SaaS organizations from theground up. Always willing to take on complex responsibilities and management roles to ensure that thesupport and technology needs of the organization are met. Strong belief that with a little time, effort,and understanding just about anything is possible.
Listed skills include Xml, Sql, Business Analysis, Agile Methodologies, and 17 others.
Current workplace
Erich Baumbach's current company
Company context helps verify the profile and gives searchers a useful next step.
Icims
9 roles
Erich Baumbach work experience
A career timeline built from the work history available for this profile.
Senior Manager, It & Product Support
Director, It & Product Support | Acquired By Icims
Collaborate with other members of the senior technology management team to identifyopportunities for process refinement, integration of new technologies, and cross-departmentroad map planning. Meet with all departments and management levels to evaluate, improve, anddevelop IT strategies and policies by anticipating needs and considering business goals.Assist the CISO with planning and enforcing security best practices and training across the organizationresulting in successful SOC 2 Type 1 and 2 certifications and security audits.Conduct detailed process and data analysis to strategically allocate resources of a matrixed team tohandle over 50,000 cases annually, and plan for what will be needed.Gather and analyze customer feedback through CSAT, NPS, and direct user comments to identifysupport processes improvements and set department goals for satisfaction scores, TTR, chat firstresponse time, and similar metrics.Research and deploy solutions addressing the IT and Support department needs, including support chat,internal ticket tracking, physical and cloud server infrastructure, remote admin tools to support aremote workforce, improved inventory management, and MDM.Lead Support Engineering as a primary stakeholder and use customer feedback and supportdata to prioritize enhancements for end user services.Create a Support assisted QA process to aide with testing pre and post product version releases on a 2-week Agile SDLC release schedule. Plan and manage the annual budget for the IT Department andSupport Team.
Mar 2015 - Oct 2022
Manager Of It & Customer Service
Managed and addressed the daily needs of the IT department, leading by example and being hands on.Developed and deployed new solutions and KPIs for the Product Support team, including analytics,CSAT, NPS, and feedback programs to continually the improve the support team metrics and quality ofservice.Meet and planned with each department to address their technical needs and established road maps toimplement new systems, policies, and procedures.Upgraded and maintained the corporate IT infrastructure, utilizing new cloud services and implementinga remote employee focused philosophy.Developed and maintained relationships with third party IT and Support vendors.
Aug 2012 - Mar 2015
Lead It Specialist
Handled all tier 1 and tier 2 requests for IT and Support departments, totaling up to 15,000cases annually.Helped develop server infrastructure and a deploy process for the company SaaS products.Worked on support automation, including pre-written response scripts and a playbook. Assisted inmaintaining production and internal IT infrastructure.
Sep 2008 - Aug 2012
Software Engineer
Developed intranet tools for third party content management.Worked within a team to create new applications for existing content management systemsrelated to print publishing.Assisted in maintaining Ad Layout System (ALS) and Content Layout System (CLS) legacyextensions for print publishing.
Jun 2006 - Sep 2008
Junior Software Consultant
Ids Scheer
Worked on customized deployments of Microsoft Axapta based on client requests.
Sep 2004 - Apr 2005
Contract Programmer
Updated and maintained GIS mapping data layers.Assisted in training new GIS users.
Sep 2003 - Mar 2004
Contract Programmer
Automated bi-weekly crime reports based on GIS mapping data layers.Generated custom crime maps based on requirements from precincts and investigations.
Sep 2002 - Apr 2003
3 education records
Erich Baumbach education
Master Of Science (M.S.), Information Systems
Drexel University
Bachelor Of Science (B.S.), Computer Science
Drexel University
Education record
Central High School (Philadelphia, Pa)
FAQ
Frequently asked questions about Erich Baumbach
Quick answers generated from the profile data available on this page.
What company does Erich Baumbach work for?
Erich Baumbach works for iCIMS.
What is Erich Baumbach's role at iCIMS?
Erich Baumbach is listed as Senior Manager, IT and Product Support at iCIMS.
What is Erich Baumbach's email address?
AeroLeads has found 1 work email signal at @skillsurvey.com for Erich Baumbach at iCIMS.
What is Erich Baumbach's phone number?
AeroLeads has found 4 phone signal(s) with area code 610, 215, 877 for Erich Baumbach at iCIMS.
Where is Erich Baumbach based?
Erich Baumbach is based in Huntingdon Valley, Pennsylvania, United States while working with iCIMS.
What companies has Erich Baumbach worked for?
Erich Baumbach has worked for Icims, Skillsurvey, Managing Editor Inc., Ids Scheer, and City Of Philadelphia - Mayor'S Office Of Information Services.
How can I contact Erich Baumbach?
You can use AeroLeads to view verified contact signals for Erich Baumbach at iCIMS, including work email, phone, and LinkedIn data when available.
What schools did Erich Baumbach attend?
Erich Baumbach holds Master Of Science (M.S.), Information Systems from Drexel University.
What skills is Erich Baumbach known for?
Erich Baumbach is listed with skills including Xml, Sql, Business Analysis, Agile Methodologies, .Net, Database Design, Project Management, and Enterprise Software.
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