• Develop and implement e-Learning offerings in accordance with analysis and design requirements.• Coordinate and contribute to instructional analysis, design and evaluation activities. • Effectively work with Subject Matter Experts (SMEs) to design and develop simple and complex e-Learning interaction and assessments (e.g., case studies, decision trees, simulations, and video).• Produce e-Learning content using rapid-development tools such as DominKnow, Captivate, Lectora, Claro, Articulate, etc.

•Created and delivered training via eLearning systems such as Canvas and Compass2g•Led team of 8 instructional design assistants in updating and maintaining online graduate courses while working alongside other interdisciplinary teams to meet course deadlines•Strengthened team trust by establishing direct lines of communication and providing constant reassurance of employee work performance that resulted in higher levels of productivity and learning•Improved course design and student engagement through an analysis of online courses and initiatives that demonstrated overall student learning experience versus expected learning experience•Attained praise from co-workers and supervisors for showcasing exceptional leadership skills and providing constant high quality of work

•Developed and delivered workshops and training to student workers in the use of instructional technologies (e.g., Canvas and Compass2g) and educational best practices•Researched course evaluations, issues from instructors and concerns from students from their current and last courses offered in preparation for bi-weekly faculty course design meetings•Gathered, prepared, and analyzed data from focus groups and feedback sessions to provide course improvement suggestions to the course instructional team•Evaluated new learning software from a pedagogical perspective and made recommendations on their use•Monitored and assisted with 4 online graduate-level courses per term with course preparation, design, and implementation

• Oversaw academic proficiency of 15+ members and organized events to promote academic achievement

• Attained a 95.6% overall customer service satisfaction score• Mentored new employees to ensure their communication and customer service skills were up to company standard• Completed 8-10 windshield repairs using advanced glass repair equipment